Mondera

Bought an diamond engagement ring from Mondera. I'm totally happy with the quality of the merchandise. I just had the ring appraised, which was appraised around $7500. The ring cost me about $4000. The appraiser was quite surprised that I was able to   Read full review...

 I would shop here again

Perfect!!

 I would shop here again

The only complaint I have is that I could not use my credit card to pay and there was a lengthy rigmarole to get the authorisation through from my bank to their bank tp pay by debit card, which is effectively cash.

 I would shop here again

We were pleased with the diamond we purchased. It arrived very quckly. We took the diamond to a jeweler and had it examined, he estimated value of the ring and told us we had done very well with our purchase. We will recommend Mondera to anyone!! Thank you

 I would shop here again

PRICES, QUALITY AND STYLE WERE GREAT. I HAD NO PROBLEMS ORDERING FROM THE SITE AND RECEIVED THE RING I ORDERED WELL WITHIN THE ESTIMATED DELIVERY TIME. VERY SATISFIED!

 I would shop here again

Mondera delivers what they promise. I'll use them whenever I see a product I like.

 I would shop here again

It was great. From start to finish the experience was that of ease. The shipment was on time and the staff called a couple of times to ensure we would be at home to schedule the delivery

 I would shop here again

Nice selection.

 I would shop here again

I did my first online shopping at Mondera & I found the customer service so excellent that I have purchased 10 jewelry pieces so far. I am planning to buy again soon.

 I would shop here again

my wife loved it-can't wait to show her tennis friends. Thank you

 I would shop here again

I read a lot of the reviews and knew what to do. You must contact them after the on-line sale. I didn't get the customer service but got someone in the credit option. I asked him to expedite the credit card transaction and they did. Otherwise it would   Read full review...

 I would shop here again

I placed an order on Mondera.com for a beautiful sterling silver chain necklace at a great price. Two days later my order was still marked "pending". That day I had a message on my machine from Mondera, despite the fact that on their site it clearly states that they will try to contact via email if there is a problem. So I email them and ask what the problem is.

No response.

Two days later another message on my machine. So I email again. No response. I emailed one more time and told them to cancel my order. THEN and only THEN did I get a reply confirming my cancellation.

I still don't know what the problem was. My credit card was fine, address too and they OBVIOUSLY had my phone number right.

For whatever reason they did not want to sell me that chain as it continued to be marked as in stock.

 I would not shop here again

Good shopping experience. Quality merchandise.

 I would shop here again

feel very good

 I would shop here again

No reply via email.

 I would shop here again

It took over two weeks for them to ship the product after the shipping date they listed. Call customer service four time and was told each time it would ship the next day and it didn't! The ring looked great but the wait sure was not worth it.

 I would not shop here again

I love the selection of jewelry that they have. Looking forward to shop there agai.

 I would shop here again

I HAVE CALLED TWICE AND EMAILED ONCE. THE EMAIL I HAVE FROM THEM SHOWS IT WAS TO SHIP ON 12/19/06. I HAVE YET TO RECEIVE THE PRODUCT OR HEAR FROM THEM. MY CREDIT CARD HAS ALREADY BEEN CHARGED AND I AM VERY VERY UPSET ABOUT THIS. I UNDERSTAND IT IS NOT A LARGE PURCHASE (THANK GOODNESS) OR ELSE I WOULD PERHAPS BE CONTACTING THE BETTER BUSINESS BUREAU. I WAS REALLY EXCITED TO PURCHASE THIS AND NOW VERY DISAPPOINTED. I AM WRITING THAT ON 1/1/07.... PLEASE SEE WHAT YOU CAN DO ABOUT THIS.

 I would not shop here again

I ordered the ring on 9 DEC 06 and it supposedly shipped on 21 DEC 06. However, I have yet to receive it, understanding, due to my location it will take longer. I have attempted to contact Customer Service 3 times now! I called on a Thursday, 28 DEC 06 at 0930 am and no one was available. I tried again on Friday, 29 DEC 06 at 0930 and still no one was available. The website says that their is customer service hours on Saturday; however I called on 30 DEC 06 and again found no one available. I have no problem with not getting the product yet, I just simply wanted a tracking number to give to FEDEX to see where it was. I am very disappointed in the inability to simply get this information. I do not plan on buying anything else from Mondera. It is unfortunate because I found the online experience very enjoyable!

 I would not shop here again

The only thing I found odd was that it asks if you would like to type out something to be put on a card in with your purchase. I did do this and found that it was a hand written card not typed... didn't look real professional, however the product itself is beautiful and I received it on time.

 I would shop here again

This is my second purchase from Mondera, and it will not be my last. I am extremely satisfied with both the merchandise & the business overall.

 I would shop here again

Originally, I had contacted the retailer about the availability of the ring in sizes. The retailer's customer service agent responded that the ring was only available in one size, but if I bought the ring, he could have it sized for me, although then the ring would not be returnable. I waited for a week, then contacted that customer service agent again to let him know that I was purchasing the ring, and that I wanted it sized, acknowledging that the ring would no longer be returnable. Then, I placed the order. I read through the website's shipping policy and noted that they always shipped FedEx 2nd day air, and that an adult needed to sign for the package. I was very concerned about this, as I was going to be out of town when the item shipped, so I wanted to make sure that I was around when the package arrived. I hoped for an auto-generated e-mail that the item had shipped, but I didn't get one. I did check the status of my order online and figured out that I would be around to receive the package. When the package arrived, it was left on my door step (jewelry on a door step?), and most of all, confirming my suspicions, it wasn't sized, so I will have to pay a local jeweler to do the work for me. Overall, I have very mixed feelings about my experience with Mondera, and don't think I will order anything from them again.

 I would shop here again

Delivery Speed: Quick, fedex express 3 days to Hawaii. The only problem was that fedex tracking showed it stuck in TN and I wasn't sure it would arrive on time. I was pleasantly pleased when the fedex van drove up on the expected date of delivery.   Read full review...

 I would shop here again

.

 I would shop here again

This order had guaranteed shipment within 24 hours of credit approval and it took them more than a week after credit approval to actually get my item out the door (after 3 phone calls and an email). While the end product was good, I found them inefficient and not very reliable. I would not have ordered the item had I known how late they would be. I bought from Mondera because I required the quick delivery, and didn't get it.

 I would shop here again

Good Experience, will buy from here again

 I would shop here again

I am very happy with your services. I love the product I bouhgt from you online,which is a pendant locket. And looking forward to shop again. Thank You.

 I would shop here again

My husband was looking for diamond and noticed selection was not near what Blue Nile and other websites offer. Tried to call and got an answering machine. Shopping site has been around for a while, but just does not seem the same anymore. Don't think we will shop here.

 I would not shop here again

The customer support staff was hard to get ahold of and did not call me back. The crdeit department staff, however, was prompt and solved my problem quickly.

 I would shop here again

I would be easier if they only sent e-mail since i am use to checking status for orders online and can't use my cellphone at home. And it might not have delayed my order but also would help if it let you put in more information on the card to have it processed quicker as well. Instead of them having to call to process the credit card and/or get it processed. But would have thought the neclace would be a little longer with the pictures you can't really figure if it was the right size either.

 I would shop here again

The ring was great, it was appraised at a higher value, which was great as well! The mix-up with payment was mostly my fault and they were pretty helpful. They don't always answer the phone, which can get pretty frustrating and I ended up losing the original diamond I wanted to order to someone else. I would shop there again.

 I would shop here again

started out well, a mistake was made on my address, so we cancelled the order and re-issued a new one. Tried to track status, but it never changed on their website. Selected contact us, emailed them twice without a response. I feel if you are going to have a link for contacting them they should at least honor your information request and reply to the email.

 I would not shop here again

Good so far, I have not received the ring yet. A little slow but then again, I've never ordered jewelry before so I don't know if that is normal. I spoke to David on the phone concerning an issue with my credit card...he was very helpful!

 I would shop here again

Merchant confirms order placed with credit card by matching customer phone numbers provided to Mondera with those retained by credit card company. This is unreliable because numbers change and I (and many others, I suspect) did not update numbers with credit card company. I received 3 phone calls, my husband received 1 call. While the reps. spoke directly to me, each person (Kevin and David) insisted they could not process my order until my phone numbers matched those Visa had. I was busy working and not in a position to update that info. at that time. When I told Kevin to cancel the order he simply put it through. Telephone numbers are a poor, antiquated way to match a consumer to a credit card. This held up my order by 1 day, as well. Unfortunately, these two reps. had heavy accents that were extremely difficult to understand. I've dealt with Mondera without incident before but, while I'd consider shopping with them again, I'll look for specific merchandise elsewhere, first.

 I would shop here again

The Mondera staff were helpful and curteous and the shopping experience was fantastic. I got exactly what I ordered in a very short time. I am very satisfied with my experience with Mondera.

 I would shop here again

Except for the fact that the chain of the necklace I ordered was received in many knots and tangles, I had a good experience shopping with Mondera online.

 I would shop here again

After researching and learning all I can about diamonds, I spoke with my soon-to-be aboutthe stigma of buying a diamond online. As usual, she was supportive and advised me to move forward... cautiously. I read EVERY review online anywhere about   Read full review...

 I would shop here again

Mondera has fanstastic customer service and very fair prices. I received my ring much sooner than expected. Excellent, excellent company to do business with...please keep up the good work.

 I would shop here again

I am happy with my purchase at Mondera. Please keep up the good work & lovely products. I would need to purchase again for my wife's birthday. Thanks again

 I would shop here again

I am happy with the service & products at Mondera. Thanks to them.

 I would shop here again