Mercantila

We received our Lobster Tennis Machine on time and all in one piece. We were given all the information we needed to keep track of the Lobster machine while it was in transit to us. 

 I would shop here again

excellent service, very well done, perfect communication, would order from them again in a minute. the product was delivered on time and with notification of the delivery process

 I would shop here again

I also had a dismal experience with Mercantilla. I wish I had researched their reviews before placing my order. I ordered a glider, and 3 1/2 months later I still don't have it. They promised ship dates that came and went.  When you call to inquire, they put you on hold for 30 minutes. (When you place the order, they take your call right away) I ultimately cancelled my order and they agreed to issue a credit but never did. I had to contact my cc company instead. I got totally scammed by Mercantila. DO NOT DEAL WITH THESE PEOPLE!!!!!!!  

 I would not shop here again

We have received our Inversion table and was truly surprised as to how fast it arrived. It came the afternoon before we were leaving for vacation so we didn't have time to assemble before leaving. However, once we returned home, we assembled and both of us are experiencing wonderful results. We use it every morning and then again after strenuous yard work.  We no longer have to live on doses of Aleve to get through our day.

 I would shop here again

Mercantila are great seller to deal with.  Good price, excellent communication (purchase, shipment, etc.), fast shipping and delivery. They even followed through after delivery to make certain we received our purchase and were satisified.

 I would shop here again

the delivery time was good.the online shopping was also good and i love the product.just what i expected i got.thank you for everything.

 I would shop here again

The machine arrived before its ETA. Customer service agent was extremely patient, knowledgeable and accurate with his advise. My overall experience has (so far) been a A in my book and my book is hard to please on all points.
I do notice when it has been off for a short time. It also works better with a couple of windows slightly opened.

 I would shop here again

RE: Gonge Creative Learning Baby Mini Trampoline - Fast FREE FedEx Shipping.
Great experience.  Helpful sales rep was even able to get me a cheaper price than the website listed.  Arrived within a week.  Very good quality, easy to assemble.  A terrific experience. Wouldn't hesitate to buy from Mercantila again!

 I would shop here again

I ordered this bench partly because of its price and because the photos looked attractive.  Ordering was a piece of cake.  I was thrilled with the free shipping and figured it would arrive in a week to ten days.  Was I wrong!  I received notice it had been shipped the next day and then BOOM, there it was at my door.  I was thrilled.  The order was complete -- no missing pieces or anything.  The bench was easy to put together and now it's beautiful in its place of honor outside.

 I would shop here again

Very customer friendly experience. Easy to shop web site, timely shipping, steady status notifications, product arrived on time, intact, and performs as advertised.

 I would shop here again

Absolute worst shopping experience I have ever had.  After searching around and checking prices I ended up ordering a elliptical trainer and a mat for it from Mercantila (elliptical trainer superstore).  Order went through. 

3 days later the mat "shipped", and I was given a tracking number.

5 days later the elliptical "shipped", and I was also given a tracking number.

Over about 2 weeks I got 4 requests to review the products, which I hadn't received yet.

I never received any of the items and after about 10 calls in 2 months, which EVERY time they promised to get back to me and NEVER did, I was finally refunded.  They don't know what happened to the elliptical, it wasn't actually shipped to me, it was sent to them from the manufacturer, and that's the tracking number they gave to me.

Final result, I lost money because I was ordering from Canada and they billed me when our dollar was high and refunded me when it dropped.  I ended up ordering the elliptical from another store and received it in less than 10 days.

 I would not shop here again

Beware of return policy.  Their 100% customer satisfaction guarantee is false.  In order to return an item it was 25% restocking fee and you have to pay for shipping both ways.  The people in customer service are very very unpleasant.  A customer service woman intentionally coughed into the phone.  They were all rude and unknowledgable except for the person who originally took the order and followed through on what she said.  Otherwise they did not follow through unless I would call back and get angry. I would never, never order from them.  Horrible horrible company.

 I would not shop here again

I am outraged with Mercantila. I CANCELLED my order for the Pilates Power Gym on August 30 because the shipping date kept getting later and later. I was already receiving statements from "Bill MeLater". I called "BillmeLater" and told them that I had cancelled the order. In the meantime, Mercantila is giving me a song and dance that someone named Ashley was working on it (got two e-mails from the hardworking Ashley). Today (9-2-09) I received another e-mail informing me that my "cancelled" order was still on time for a September 29 ship date. I cancelled because more than a month had elasped since I ordered and Mercantila kept pushing the date later and later.  I'm going to call tomorrow to see if I have better luck. DON'T buy anything from them!!!

Fred Dunn, Socorro,NM

 I would not shop here again

I wish I had read reviews here before ordering from this company! Terrible experience. Ordered a sleeper chair on August 14th (and the charge went thru on my card) and have yet to receive the product (it is now Sept. 1). I recieved an email from them   Read full review...

 I would not shop here again

This have been a nightmare for us! After ordering our baby stroller through Mercantila via ‘Jogging Stroller Superstore’ we have dealing with troubles and troubles since then. They lied about the shipping time and instead they have been adding weeks and weeks without any proper response. We were billed for an item that they did not have in stock!!! We contacted their Customer Service Department  and no-one had an answer for us. We cancelled our order in order for them to reverse the transaction on our credit card and we have been receiving weird emails stating that our situation is under review. How this could happen??? We still waiting for the full refund of the baby stroller. It’s a completely scam!!!!

 I would not shop here again

I ordered a Phoenix 98900 Power Rower from the Rowing Machine Superstore.  The web site contained all the information I needed to make my choice and the order process was simple.  The communication prior to delivery was excellent - they kept me informed of when my rower was to be delivered and when the "special offers" provided as part of the purchase were to expire.  The rower arrived very quickly and was exactly the machine I ordered.  Overall, an excellent shopping experience.

 I would shop here again

Do not order anything from this business; it has no customer service sense whatsoever; I ordered a TV stand for a little over $600 on 5 Aug; credit card charged the same day; got notified of ship date of 11 Aug and advised that I would receive an email when shipped; no notification of any type received; sent email inquiry on 14 Aug; called on 17 Aug; advised to wait for 3 business days (19 Aug) to get answer to my email; 19 Aug came and went with no communication of any kind; called on 20 Aug, advised that notice was being sent to warehouse and that they would answer me that day--no notice of any type; called back on 21 Aug, same answer; I asked to speak to a supervisor or for a phone number to the corporate offices; no supervisor would come to the phone and claimed not to have corporate numbers....

 I would not shop here again

place an order for nightstand wow! arrived faster than i thought.  great shipping and packaging. no problem putting the nightstand together.  i had a pleasant purchasing experience. thank you

 I would shop here again

Excellent experience from the order to the rapid delivery. Quality can't be beat and the packaging revealed the care that they took with the product.
I will shop there again!

 I would shop here again

great, fast service, product arrived on time in great shape.  I will definitely look to this merchant to purchase again.

 I would shop here again

Awful. I ordered rug 7/30/09; wish I had seen all these reviews first. I specifically called to make sure the rug was in stock, and was assured that it is. 27 days later, rug still has not shipped despite 2-day ship promise. They take your money right away though. Customer service tells you again and again "It will ship within 3 days" but never does. I feel like they've created a new circle of hell. Mercantila is obviously a big scam, and I suspect a lot of these recent positive reviews are being created by the company themselves.
I do a LOT of online shopping and have never had as bad of an experience as I have with Mercantila. They literally transfer you to a busy signal, put you on hold for 45 minutes, swear on their mothers they'll call/email you and never do. They should be closed down. Even if I do get the rug or my money back, I have wasted hours of my time on the phone and now posting negative reviews. Saving a few bucks is not worth it. Stay away.

 I would not shop here again

The Equipment came in great condition and I am very happy with the product. i would recommend Mercantila Online Store to anyone who is interested in getting a great deal with great service.

 I would shop here again

Good service!  Item matched product description and received quickly.  I appreciated that it was easy to track on-line.  I would definitely recommend this store to others.

 I would shop here again

The website is very good, and this hard-to-find product came much quicker than expected.  The only two gripes that I have are that I paid extra for an extra light shade, and it did not come, and when I tried to report the problem on the "click here if you're not completely satisfied" link, I was directed to a blank page.  I wanted to give Mercantilia the opportunity to correct the situation, but maybe this is the only way.

 I would shop here again

After placing an order with Mercantila on-line July 20, 2009 my money was promptly taken and an estimated delivery date of July 23, 2009 was given. After repeated phone call and e-mail attempts for a tracking number and update I was given the same   Read full review...

 I would not shop here again

The trampoline and video are great.  It was just as promised.  There was an unexpected, on-line glitch with my credit card and the very next day I got a lovely email from the company concerned with their ability to ship the item   Read full review...

 I would shop here again

My shopping experience was excellent...........the desk was shipped out on time .....delivered in perfect condtion..the staff at Mercantila were well informed...knew about the product.... they were very professional....

 I would shop here again

When I found out that my brother and his family were coming to visit within three weeks, I decided to order some air purifiers because some of my brothers children have allergies.  After checking out numerous places I settled on the Mercantila   Read full review...

 I would shop here again

The delivery of my order was very prompt and the item arrived in perfect condition.  The delivery person was kind enough to help my wife get the package into the house since I wasn't home at the time and the package was quite large and heavy.  The shopping experience on the site was pleasant and the ordering process was a breeze.

 I would shop here again

My order was delivered in a very timely manner. In little more than a week I had my rowing machine. It was quick to order, delivery was fast and the assembly was easy.

 I would shop here again

Easy ordering. Easy Pay. Excellent correspondence informing me of each step after purchase.. Delivery on time with notice of exact date and approximate time. Package arrived safely.

 I would not shop here again

I have had a horrible experience with Mercantila after ordering a Trampoline from them.  I wish I had researched better and found this website.  I would have definitely not ordered from them.  The delivery was on time, and the ordering was easy, but the customer service is HORRIBLE.  I have NEVER had an experience this bad!!  They sent me the wrong item, and will not return my calls as they keep promising.  I finally went to AMEX and disputed the charge.  Maybe now they will take care of this or be out their $380.  After seeing all the bad experiences on this site, I wonder if a class action law suit is in order??? Sounds like a lot of fraud going on.

 I would not shop here again

I ordered a pub table from this company in March of 09.  When I finally received it  3 week later, it was the wrong table not at all the table they had pictured.  Initially I was promised a return label and waited about a week for it.  I called back and was told it would be emailed to me.  After about 8 emails and 5-6 phone calls (including one that I was put on hold for 40min)to different customer service reps I decided to check epinions.com.  Wow!  Same stories different product.  I filed a dispute charge with credit card company.  July of 09 I finally got an return label from Mercantila.com!!!!  I sent out the table and I thought this ordeal was over.  Fed Ex confirmed delivery to their company on July 21.  On August 1 my credit card company was rebilled by Mercantila.com and now my credit card company has to start the dispute process all over again. Totally Fraudulent company, stealing peoples money!!!!!!

 I would not shop here again

My experience was great!  I receieved my trampoline 2 days after I ordered and used the cheapest shipping option!  I was impressed they shipped it out that day that I ordered it!  Very happy!

 I would shop here again

Easy and fast web site to follow and found what I was looking. Fast shipping and timely delivery. Would recommend to anyone whenever they look for this type of merchandise.

 I would shop here again

Order arrived on time.  There was no damage to the box or the contents.  I am completely satisfied with my chair.

 I would shop here again

I recently purchased a Strong Lite Standard Plus massage table from Mercantila Online store. The table arrived in perfect condition and within the time frame quoted to me. I love my table and my clients love it. My experience with Mercantila was great, I phoned in my order, the customer service associate was extremely helpful. I will definately order from them again.

 I would shop here again

My treadmill arrived within a few days of ordering. It was exactly what I ordered and although I had to put it together, it was easy to assemble. I haven't had to contact customer service, as I have no problems to contact them for. I'm very happy with my treadmill.

 I would shop here again

I ordered the Urban Rebounder Mini Trampoline from The Trampoline Superstore and it arrived exactly when promised.  I called their customer service to get more detailed information before ordering, and they were extremely helpful and knowledgable   Read full review...

 I would shop here again

The package was delivered on the expected day.  Customer service was helpful and did follow up on the progress of the order.  I would buy from the company again.

 I would shop here again