Mercantila

I ordered my rowing machine on a Tuesday evening and it was delivered to me by Thursday evening - GREAT! The machine was exactly what I'd expected, the instructions were clear, and it was quite easy to put together. Overall, I'm very happy with my purchase! I couldn't believe how quickly it arrived and was up and running! Also, it was very easy to track my shipment and see just what the progress was. I will definitely use Mercantila again.

 I would shop here again

My first experience with Mercantila (specifically The Mosquito Control Superstore) was EXCEPTIONAL! Not only was the Sales Rep very professional, helpful, and responsive to my needs, the price of my item was markedly below several other sources. The delivery time of my unit was lightening fast. I absolutely plan to shop Mercantila again.

 I would shop here again

Excellent price and super fast shipment. I had the product at my door on the 5th day after ordering - and this was with free shipping - wow! Customer service is cordial and quick to respond.

If they sell a product I need, I would definitely buy from them.

 I would shop here again

this online store looked impressive and color full nice and easy to navigate also and the service was on time. they are good to shop from. every thing went smooth in my case

 I would shop here again

I do a lot of Internet shopping and my experience with Mercantila was the WORST experience I have ever had. This company is one of the reasons that people are wary of shopping on the Internet. I placed my order and received confirmation that it was   Read full review...

 I would not shop here again

All of the items I purchased claimed same day shipping, but it has been 3 weeks since I originally placed the order and have yet to receive the last item. Every time I call, I am told that they need to speak to the warehouse to see what the hold up is and that someone will contact me within 24 hrs. No one has ever contacted me, I had to call back 4 more times and each time it has been the same story. All you get from customer service is a lot of apologies and no answers. I will never deal with this company again.

 I would not shop here again

Have made several purchases, both phone and internet. All have gone smoothly and quickly. excellent firm. will shop from them when ever i need some stuff they sell itz definitely worth a place shopping

 I would shop here again

My order was received promptly based on the level of shipping I paid for. Email notices with tracking information was supplied. The product arrived well packed and the price was very favorable.


 I would shop here again

I ordered a Bowflex TC3000 TreadClimber that arrived very quickly for such a large item -- 4th day after order. I used a Memorial Day coupon code for 10% off that had technically expired the day before, but Mercantilia honored it anyway. With free shipping, I ordered the Bowflex Treadclimber TC3000 from Mercantilia at the lowest price of any retailer I could find on the internet -- and I shopped for days before placing the order.

The email from Mercantilia with tracking info was incorrect -- indicated FedEx instead of UPS and the tracking number was bad -- and my inquiry email about it to Customer Service has yet to be answered. A response would have earned 5 stars, but I still recommend Mercantilia without reservation for their quick delivery, holiday discount, and free shipping.

 I would shop here again

Every aspect from communication, delivery, and price was excellent! The product I purchased was the lowest price I found and free shipping on an 80+ lbs item! I received my product within 5 business days and I was notified via email throughout my entire transaction.

 I would shop here again

What a fantastic company to deal with. Outstanding customer service. Quick delivery (2) days before the stated arrival date and great communication. The best price on the internet for the garden bench. I would definitely purchase product from this company again.

 I would shop here again

What I thought was going to be an easy transaction got to be totally frustrating. I received my stationary bike in 2 days, missing the hardware to put it together. 3 weeks of back and forth calls, calls not returned, wrong parts sent, wrong tracking numbers...gave up and called mfg direct and got what I needed in 3 days. The only helpful person was the salesman who took my order and tried to help with my missing parts in the customer service dept.
I will not use Mercantila ever again and do not recommend them.

 I would not shop here again

This online vendor shipped the item, an exercise bicycle, relatively quick. No tracking link was provided. The item was delivered and the shipping box was badly damaged: slashes, crushed, and taped. The expanded foam packing was completely destroyed allowing the parts to "rattle" around the shipping box. The box appeared to be repaired, clear plastic tape holding it together. In spite of this, only one small part was damaged. I won't use this vendor again, and can't recommend them to others.

 I would not shop here again

fast, friendly customer service. reasonable product. fast shipping. no problems with the web site or with the phone call to customer service before i ordered. even got an extra discount coupon over the phone for calling.

 I would shop here again

Fast! Ordered an exercise bike (Edge 286) and was amazed to find it delivered within 3 days. Lowest price I found, and what I really liked was that it came via FedEx ground. They provided me with online tracking within 24 hours. I recommend Mercantila!

 I would shop here again

I purchased the Schwinn 438 from Mercantila a month or so ago. I've been holding off on providing input regarding my shopping experience because I thought it was mediocre (at best). When I first called the 800 number to place my order the associate   Read full review...

 I would not shop here again

"Using Mercantila was BY FAR the best experience I have ever had with an Internet or mail order company! I ordered Monday morning, and had the Mosquito Magnet in my house Wednesday afternoon. That doesn't happen to rural South Dakota without special delivery. Shipping was included in the lowest price I could find on the Internet at Mercantila. I have already suggested them to friends."

 I would shop here again

Great experience. Fast shipping on the Schwinn 418, which was hard to find at other retailers. Ordered on a Tuesday and it was delivered the following Monday. great price -- i checked many stores on shopping.com and found them the lowest. Also got a free mat!

 I would shop here again

experience with Mercantila Online Store overall was good. Gave me a discount because couldn't find the exact exercise ball when I called.That consideration made a good impression on me. Glad I already had a suitable air pump because one didn't come with the one that I had ordered. I felt that that was unclear to me. I thought that everything would have been included to use it without further purchases. I do think that I will be satisfied with the quality of the item.

 I would shop here again

The porch swing is high quality. The people I spoke with were pleasant and helpful. The swing was delivered promptly. I highly recommend Mercantila.

 I would shop here again

Elliptical machine ordering was easy, shipping was fast, although I thought they would call prior to delivery. Despite the lack of a call, the machine works well and I'm satisfied with the shopping experience.

 I would shop here again

Site was easy to navigate, shipping was very fast and the price was very low. I would not hesitate use in the future.

 I would shop here again

I wish I had read the reviews on this site before I bought from this store. I placed an order for a Wilson tennis ball machine and Penn practice balls from www.tennis-ball-machine.com which is a Mercantila company. I received my ball machine within 10 days of placing the order.

However, it has been 3 weeks and I have yet to receive my practice balls. My situation is very similar to another reviewer's below where they keep telling me they will track it down from the manufacturer but they never have. I've been callin them for 3 weeks and this supervisor called Jason tells me he will call the manufacturer and make sure it gets shipped... I'm hoping he calls me because one of the other reviewer said he never called.

The tennis ball machine I received seems OK except or the speed functionaltiy. It is supposed to shoot balls at 70 mph but I don't think the speed is even 50 mph. I'm getting a radar gun from a friend to check it out. I'll write another review when I find out how fast the balls are being fed to me and if I receive my tennis practice balls.

 I would not shop here again

My order was accurately filled and received within 48 hrs. I was completely satisfied with the service and the product.

 I would shop here again

Very pleased with my experience at Mercantila (Rowing Machine Superstore). The order was correct, delivery very fast. Website had great information and product was as described. Would purchase from them again.

 I would shop here again

"Mercantila inadvertently placed an identical order to mine. Upon receiving e-mail notification that they were processing an order for two elliptical trainers, I immediately contacted Mercantila by phone and by their e-mail. I was told the duplicate   Read full review...

 I would not shop here again

The merchandise came fine and in good condition - the customer service on the other hand was horrible! I did not get my receipt until a month later and several phone calls. I left messages and stayed on hold for a long time - i would not use this service again.

 I would not shop here again

We ordered a Phoenix MR 900 rowing machine from Mercantila and found Mercantila's service to be absolutely superb. The order arrived by surprise a few days before I ever expected it. The rower came in good shape, was relatively simple to put together and works like a dream. We could not ask more from an on-line company in terms of speed and service.

 I would shop here again

Ordered a Bowflex Extreme and a Schwinn 418 Elliptical Trainer. Initial delivery was fast but the Schwinn's control display was cracked and making the machine useless. They told me a replacement console was on the way. It did not arrive. I called and they stated the ship date had been revised. That day came and went and I called again. Apparently the ship date had been revised again (no call or Email). It has already been a month and the latest ship date is two weeks away (if it holds).

 I would not shop here again

We had problems with this store. Our order was not shipped when promised and I had difficulty getting a response from customer service. They did not e-mail or call as promised. Wisely, I asked for the number or our salesperson and he got us to the customer service supervisor.Finally, our item got shipped and he kept me informed. I also did not like that our VISA was charged for the purchase 11 days prior to shipment. So we paid for it long before it was received.

 I would not shop here again

Save yourself the time and frustration and order from someone else. This company is BAD news. I sent four emails directly from their website and left two voice mails -- no response. I have since spoken with three different people in their customer no-service department. Each one has given me a different story. I spoke with one Supervisor who committed to taking full responsibility for tracking my order with the manufacturer and calling me with updates -- never received a call back. Today I spoke with a Manager who assured me that he would handle the issue, but at this point I have zero confidence that they will ever come through with my item. I placed my order on February 5, the item was supposed to ship in 2-4 weeks --almost 8 weeks later I do not have the merchandise.

 I would not shop here again

I purchased a treadmill on October 12, 2005 from Mercantila after spending weeks researching what I wanted and the prices of models I was interested in. Within hours of placing my order online I was sent an email with confirmation. The treadmill and free treadmill mat arrived in less than a week and I saved hundreds of dollars. The free shipping really helps with heavy items. How pleased was I? Well last week on March 14th I placed another order with Mercantila for a Bowflex. After applying a repeat customer discount I saved over $550 over what I would have paid for the same machine direct from the manufacturer. The machine arrived in two days (on the 16th) I have been pleased with everything about Mercantila--free shipping, low prices and good customer support.

 I would shop here again

DO NOT buy from them at any COST. I wanted to order a pool table and looked around, found their site. 110% price match and free shipping drew me in! Called up to get the price match, got a good deal instead b/c of their guidelines. Was told it was in   Read full review...

 I would not shop here again

Excellent service. No regrets buying from them. Fast delivery in good condition. Great product selection. The merchant stood up to my expectations and i guess you can continue business with them.

 I would shop here again

I order my workout bench on jan. 22th (they said it's in stock)and today is feb. 10 I called and they said it's in back order....DON'T EVERY BUY ANYTHING FROM THIS COMPANY. yOU WASTE YOUR TIME. NOT EVEN IF IT'S FOR FREE.

 I would not shop here again

Beware! I ordered an Elliptical trainer that was supposed to arrive in about a week. It never did so I called and they said it would be arriving with in a few days. I called to follow up a few days later and now they are claiming it was lost. I asked   Read full review...

 I would not shop here again

Terrible experience returning Thumper Massager. I tried to reach customer service representative but had to leave a message. The manufacturer received the returned merchandise on Jan 16th and as of Jan 27th I have not yet received credit.

order #124429

 I would not shop here again

I purchased an elliptical machine on amazon.com and saw it was shipped and sold from Mercantila. I wanted to research this store before placing my order so I came to epinions. (I research EVERYTHING before I buy) I read another reviewer's comments about an awful experience with this company. Although I was hesitant to go ahead and place my order due to this review, I really wanted the elliptical which was on sale at amazon.com. I placed my order on a Tuesday and to my amazement my elliptical just showed up via FedEx about 15 minutes ago on the following FRIDAY. I wasn't expecting it for a couple weeks or so after delivery. I don't know why the other reviewer had such an awful experience but as for me, I am thrilled that my big, 200lb. package arrived in no time, exactly 3 days after placing my order. I'm giving Mercantila five stars and I won't hesitate next time I'm ordering one of their products.


 I would shop here again

This company charged my credit card for a product they claimed was in stock. After weeks and weeks, they could not even tell me if the product had shipped (it never had) Further, they would not even refund my money. The customer service department is in New Delhi and is not very helpful. Just a bad experience - stay clear!

 I would not shop here again

Ordered a lamp as a Christmas gift on November 27, 2005. Delivery estimate December 1 to December 6. Nothing arrived. Called Mercantila on December 9 and was told by a customer service rep that item was being processed but no tracking number was yet available. I hung up and called them two minutes later and talked to another customer service rep who said that item wouldn't be available until January. Mercantila never sent me an email to let me know this. I cancelled the order, but refund won't be issued until the purchase order was cancelled which Mercantila placed with the manufacturer. This is not how customers should be treated. Do you really expect me to buy from you again???

 I would not shop here again