Mercantila

I ordered an inversion table from Mercantila. I received an order confirmation through email so I thought everything was okay. Then after multiple weeks I realized there was no shipping status update, and when I tried to contact them through email and phone, I couldn't reach anybody. I even tried to cancel through the automated service, and it failed. In the end I disputed the charge through my credit card to get my money back. They need to revamp the customer service for this company.

 I would not shop here again

Wow! I am old enough and experienced enough with online shopping that I know enough to do a bit of online research before dropping a bunch of money with a company with whom I've never done business before. Why not this time? I don't have a good   Read full review...

 I would not shop here again

Horrible experience. Lured by the the lower price and promise of "Same Day Shipping" I placed the order and awaited the email containing the shipping notice and tracking number. Six days later, with nothing other than confirmation that my credit card   Read full review...

 I would not shop here again

This is the worst store ever!!!! We ordered a bunk bed on July 14 our credit card was charged right away. After about 10 days of hearing nothing about the item being shipped I called the company. I was on hold for about 15 minutes then a guy named   Read full review...

 I would not shop here again

Beware!!!

The prices are not worth the aggravation of dealing with this merchant.

I placed 2 orders with them. The first order arrived quickly and in good condition. The second order arrived damaged in the box although the box was not damaged.

Trying to get a living, breathing person to help me was to impossible. After numerous attempts I finally disputed the charge and received a credit for the damaged table.

Save yourself the trouble and order from a merchant with a better rating. I wish I had!

 I would not shop here again

I suspect the few good reviews posted here are posted by Mercantila. Mercantila appears to be either a scam or a very poorly run company. I ordered a $1400 treadmill from the Treadmill Store. I never received the treadmill and could not contact anyone at Mercantila via email or telephone. Stay away from any of Mercantila web sites.

 I would not shop here again

Mercantila.com claims its headquarters are at 665 chestnut street in San Francisco...this is a fraudulent address that doesn't even exist in County records...State of California cancelled their llc license in 2002. Unable to even track where the defective shipment originated, and unable to locate any person to resolve problem. San Francisco DA and Immigration and Customs Enforcement needs to be alerted in this post-911 era!!!

 I would not shop here again

before ordering my healthrider glider i obviously searched the internet to find the best price. mercantila blew everyone else away. free shipping and an online coupon code brought my total to 120.99. healthriders website sells the same thing for   Read full review...

 I would shop here again

BEWARE!!! I bought a Hayward AcquaBug from Mercantila. They had the best price and now I know why. Their website states they have a Satisfaction Guarantee. Completely false. The AcquaBug was a huge mistake!! The idea sounds great, but the quality of the   Read full review...

 I would not shop here again

I found a pool cleaner I was looking for a decent price on their site. I wanted to call and place the order so I knew if it was going to go out in time. The person who took my order told me that it would go out in the next day or two (not   Read full review...

 I would not shop here again

BEWARE. I ordered from The Bunk Bed Store (Mercantila) because they were the cheapest. The order was placed on June 10 and I paid via PayPal. They deducted the money right away. They said it would ship in 2-3 days on the web site. I wondered why I   Read full review...

 I would not shop here again

I placed an order for an air filter and it did not ship two weeks later. I contacted customer service and they said it would ship on June 6. I checked my order status on 6/8 and it still did not ship. They did not respond to my e-mail concerns either. Do not do business with this company.

 I would not shop here again

I purchased a Newport Glider rocker from the Rocking Chair Superstore a subsidiary of Mercantila. These rockers are custom made and of high quality so I assumed everything would be fine. About 2 weeks after I placed the order I received a message that my   Read full review...

 I would not shop here again

Steer Clear!!! Do not make the same mistake I did. I ordered a toy box on March 7 and was told it was backordered. I got a form-letter email that did not address my specific questions, and all of my telephone calls to customer service and supervisors went unanswered, as did my request for a refund. The voicemail even says, if I do not contact you back within 24 hours of this message please contact my supervisor at "x" extension, which led me to believe they cared about customer service. The supervisor did not call me back either! I am surprised anyone has had a good experience with them as they take your money and do not deliver the product, which just sounds like fraud to me. Like another post said, you end up having to make a claim with your credit card company to fight on your behalf. It has been 4 months and I am still fighting to get this resolved.

 I would not shop here again

Mercantila is the parent company of www.pilates-exercise-direct.co m PLEASE DO NOT BUY MERCANTILA The website gives you the impression that they sell pilates equipments and accessories. In fact, they only provide a front or a website for you to place   Read full review...

 I would not shop here again

Do Not use Mercantila. Products are often out of stock and attempts to reach a live person are futile. They will charge your card fully knowing the item is not available and then refuse to refund. You will end up doing battle with your credit card issuer to get your money back.

 I would not shop here again

I ordered a recumbent bicycle and floor protection mat from them a week ago. I had to call numerous times to get to Brandon. The phone tree always led to a lady who would transfer me to a phone which was never answered even for a voice-mail. So I called a salesman, and he somehow got me transferred to Brandon. Brandon promised the bicycle would ship last Thursday, and I would receive a tracking number. Haven't got it yet, and it is Saturday. I have left repeated messages. The last message this morning threatened them with disputing the charge if I did not receive some indication before the end of the day. If I had read these reviews, I would never have dealt with them.

 I would not shop here again

I tried to purchase an "in-stock" pool cleaner. My account was charged. They still have my money, and I have no product. I called a number of times and their voice mail was full - no way to leave a message. I finally reached someone who told me my item was backordered (so much for the "in-stock - ships in 1-2 days" note on the website). I have tried to cancel the order, but they will not confirm cancellation. As far as I am concerned, they have defrauded me. I would like to see others who have ordered supposedly in-stock items not delivered join in a class-action against this seller. They should not be doing business on the web.



 I would not shop here again

I ordered a rocking chair and heard nothing from Mercantila for two weeks after purchase. My credit card was charged the day I ordered the chair. I made several calls and was either disconnected, forwarded to a "manager's" voice mail, or promised a return call within 24 hours if I did find a real person to speak to. After three days of no information and no return calls, I canceled the order and made sure my credit card company will deal with removing the the purchase from my account. The last person I spoke to at Mercantila promised me an email verification of my cancelation within 10 minutes. I am still waiting. This is the worst experience I have had with an online purchase. I will never order anything associated with this website.

 I would not shop here again

A customer service nightmare. This "virtual inventory" site is quick to charge your credit card but after that you're on your own... Every once in a while I get lazy and make an online purchase without checking on the retailer's rating. This was one   Read full review...

 I would not shop here again

Well, I placed an order with Mercantila BEFORE looking on Epinions (I know, backwards). Anyway, I was trying to figure out exactly what I should do about it when I received an email with tracking info. Of course, that only helped a little because I   Read full review...

 I would shop here again

I purchased Twin platform drawer bed in this website. I cancelled in an hr. Customer service never responded to my cancel order request email or phone calls rather they shipped the order after 2 days.


after i saw the shipping email i called them up and finally they talked . They threatened me to put 2 way shipping charges if i refuse the order. This is fraud bussiness.Every word they speak is a LIE!!...

I order thru google check out...and they couldnt do anything either.Worst experience i had with this website and google check out.They lied to google that they shipped the order even before receving the cancellation request...


 I would not shop here again

WORST customer service! If you ever do get someone they'll transfer you to their manager who won't answer the phone. He'll give you his manager's phone number on his voice mail when you call. You'll call that number but he won't answer but you'll get his manager's number from his voice mail.... They don't return phone calls, they don't respond to email. They're obviously in India or Pakistan, the funny thing is that they all have names like Robbie, Jim, Mike, Brandon...

I order a recumbent bike from them in DECEMBER, it's now April and I still don't have all of the pieces for the bike. I want to return it but I can't get anyone on the phone.

Do yourself a favor and stay far away from these crooks.

 I would not shop here again

I ordered from Mercantila without searching the internet for shopper feedback. That was a mistake. Now that I see everyone's reviews, I realize that my horrible experience is completely par for the course with this company. I've filed a complaint   Read full review...

 I would not shop here again

The worst waited a week to tell me the item was no longer available of course the money had already been debited. Another week before I saw the credit to my account and there website still has the item for sale. Here is a copy of the email they sent me.

Dear STEVEN,

Thank you for shopping with Mercantila!

We are sorry to inform you that your order of Morgan Cycle 20 inch Caboose Trailer Bike, under order number XXXXX has been discontinued. If you have any questions you may simply respond to this email.Also pleas check the link below if you would like to go ahead with an alternative item and I will have it shipped out to you.


We're very sorry for any inconvenience this may cause. Thank you very much for your time, and thanks again for shopping with us!

Sincerely,
Lizanne

There was no link in the email and I did not do the spelling errors they did.

 I would not shop here again

DO NOT EVERY PURCHASE FROM THESE SCAM ARTISTS. VERY LOW QUALITY PEOPLE. ORDERED A 1,000 DOLLAR BAR. IT CAME WE UNPACKED AND ASSEMBLED THE BAR AND FOUND TWO LARGE CRACKS IN THE GRANITE TOP. THEY SAID I SHOULD TAKE PICS WHICH I DID AND EMAILED SAME TO THEM. THEY SAID A TOP WOULD BE COMING MY WAY IN ABOUT A WEEK. THAT WAS A MONTH AGO. THEY WILL NOT RETURN MY CALLS OR EMAILS. IN FACT I CAN'T GET ANYONE TO ANSWER AT ANY OF THE EXTENSIONS. LUCKY FOR ME I LIVE 40 MILES FROM THEM IN SAN FRANCISCO BAY AREA. I WILL FIND THEM AND LET YOU FOLKS KNOW IF I WAS ABLE TO PERSUADE THEM TO DO THE RIGHT THING.

 I would not shop here again

LOATHSOME customer service, the worst I've EVER experienced! Nick Anderson and Ken Marshall are HORRIBLE to deal with. They dishonor and disgrace ALL customer service reps and managers of the world by associating themselves with such titles! Their combined laziness and unprofessionalism of tracking my returned item, processing my credit, and returning my phone calls are appalling!

I've returned my item via Mercantila, which was received by the manufacturer weeks ago. I am still waiting for an accurate credit back to my account. Had I not checked my bank statement and brought it to Mercantila's attention, they would have TRIPLE charged me for the return shipping charge. Mercantila is DESPICABLE and I would never recommend even my worst enemy to purchase anything from them, no matter how discounted their prices are!

 I would not shop here again

Overall satisfaction, zero stars. Order accuracy, zero stars, customer service, zero stars. Cannot complain about delivery speed as some of the product was delivered within the specified time period. However, I have yet to receive everything I ordered, and Mercantila refuses to call me back. BUYER BEWARE!! Their prices may be okay, but definitely not worth the hassle.

 I would not shop here again

Greetings. Normally, when I see that a product or service has been reviewed many times over and I see that there is a general consensus on the quality of service, I don't bother posting yet another review. However, given my visibility here and a very   Read full review...

 I would not shop here again

I ordered a product in September, was billed and paid on 10/04/07. Did not receive my product in the three weeks as advertised. I Called and was told my product had to come from China and would ship 11/23/07. That date came and went. I called back after Christmas, and after getting sent from one person to another, was told the product was still out of stock. I cancelled the order and was told I would receive a full refund and it will be processed that day. Still haven't received the refund. No one will answer the phone, except the ordering department (typical). Ordering department will hang up on you or send you to a voice mail. I called Ken (manager) at 800-718-1710 X4710. He will not return my calls. Called the VP Tom 650-616-6532, you have to have a pass code to reach him. Sent emails. Filed a complaint with BBB today. Worst experience I have had with on-line shopping.

 I would not shop here again