Mercantila

Full review
When I placed my order for a bookcase on July 9th, it was listed as being in stock.  My credit card was charged within 20 minutes after the order was placed. I then received an order summary stating the item would ship on July 12th.   On July 14th, I checked order status thinking I'd be able to track the item, and the order status still showed July 12th.  Called Customer Service and was told the item was going to ship on July 16th.  At that point, the item was listed as being backordered until mid August. 

I then called Customer Service to determine if the item was backordered or if I was actually going to receive the item and was told my order was going to ship.  I advised that if the item is indeed backordered, I wanted to cancel the order.  I was assured the item was going to ship.  I also advised that many companies that I've done business with tend not to charge for an item until it ships and I didn't understand why I had not received any type of update with regard to the change in shipping dates.

On the evening of July 16th, I received an E-mail stating that the item was not in stock and that I would be receiving a refund to my credit card withini 7 to 10 days.   I was absolutely furious that it took a week for them to "realize" the item was not going to ship and that I had already been charged.   Had I not been charged for the item, I wouldn't have had such a problem.   I did, however, receive my refund within 3 business days, so I will give them credit for processing the refund quickly, though it took them only 20 minutes to charge my credit card !!!   
 
As a result of my experience with Mercantila, I will never.. EVER again do business with them or any of their affiliated companies again.  BUYER BEWARE !!!