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Magazines.com

Magazines.com
 
Average Rating: 2.5/5.0 store rating
On-Time Delivery 4
Customer Service 3
See all Magazines.com listings

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Showing 1 - 18 of 18

 
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Stay away from Magazines.com!

by caramia732, December 15, 2009
Magazines.com is an awful service.  They show you a great deal on a magazine, but don't say anything about their automatic renewals.  Less than a year after they obtain your personal information, you find out that your bank account or credit card has been charged without your consent.  In my case it was Paypal, so they had access to both my bank account and credit card.  And Magazines.com renewals are not a bargain.  I had one of their automatic renewals a year ago and finally got my money back.  But Magazines.com did the same thing to me again this year, despite last year's complaint.  And despite my request to cancel the account.  Now I can't get into my old Magazines.com account to delete any of their listed "renewals".  My account is apparently "under review".  I filed an FCC complaint and a written Paypal appeal.  I plan to follow up with the Better Business Bureau as well.  Magazines.com's business practices are deceitful and border on fraud.  Stay away from this service.  It's no bargain!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Late - late delivery

by tat-roo, November 5, 2009
This was my first experience with Mag.com. I ordered a weekly sub as a gift. It took about 5 weeks to begin and they arrive late. The store copies are out about a week ahead and this last delivery was 2 days after the date on the magazine. The benefit of a subscription is the discount and the early delivery. This last magazine had the delivery address label covered over by a sticker with my friend's address. Looks like they were sending it to someone else, but then didn't? I don't know what the heck they are doing. I'm cancelling. They blame the post office, but none of my other subscriptions are or ever have been this late.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 2/5.0 store rating
 
I have just finished the worst customer service experience that I have ever encountered with any company. I placed an order on Magazines.com (for 2 magazines) at the beginning of January, 2009. My order went through withotut a hitch, with a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I have had terrible experience with this company's sneaky way of doing business & taking your money underhandedly.  Yes, their prices lure you in, but their "renewal" process is terrible.  They automatically put you on their "auto   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Unreliable Customer Service & Website

by jerms819, July 11, 2008
Their website has been completely unreliable, and there are constantly outages. The customer support never seems to respond well or in a timely fashion. I wouldn't recommend this store to anybody. In fact, I'd rather pay a higher price for magazines than go through this much trouble on their website.


x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
 
In shopping at Magazines.com, I've found several magazines I didn't previously know existed, and I now read them regularly and love them. I have also been able to renew quite a few magazines that I already subscribed to either through the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 

TERRIBLE CUSTOMER SERVICE! WILL NOT ORDER AGAIN!

by brookers1, January 7, 2008
Horrible customer service! I ordered a subscription in August for a birthday gift. Months later I checked with the recipient--nothing! I contacted customer service to find out the did not carry the magazine I ordered. Now, five months after my credit card was charged, I am still trying to get my credit card credited! My question is, how many customer service reps will respond to my emails before someone takes care of the credit!! It is not even about the $10 anymore! I have sent at least five emails! I will never order from magazines.com again! Terrible, terrible, terrible!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Terrible customer service. Won't use again.

by trishpulver, October 9, 2007
Terrible customer service and terrible service. Ordered a magazine in May. Charged my credit card and still have not received anything by mid-October. Magazine is a quarterly one but even if I missed the current issue I should have had the next one within 3 months. It has been over 5 months and they keep telling me 4-6 weeks. I have sent numerous emails and even tried calling but got no answer. I tried to cancel order and they refused. Said order was placed with publisher. I will never use their service again no matter what the price. I can get it elsewhere for all of this aggravation.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Easy to do and a good experience. Would be a repeat customer.

by belleviewave, September 24, 2007
I found shopping with Magazines.com to be very easy. The person that I spoke with at their 800 number was very personable and accurate in describing the specifics of my order such as when I could expect my first magazine. I would order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great customer service

by abbygirl123, August 25, 2007
They have a great selection and their prices are very competitive. I had a question about my subscription after I ordered and called in to their customer service department. They were able to answer my questions no problem and the girl I talked to was very pleasant. What a great company, I would do business with them again!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I noticed my husband's subscription to CPU had expired so I decided to find the best price I could and renew online. I discovered that Magazines.com, through memolink.com, had a one year subscription   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

As bad as it gets

by cazebud, May 22, 2007
This has been the most fantastic failing of a vendor I have experienced in some time. I ordered a magazine subscription in 2006 (for $200), and after a large amount of patience and only complaining once or twice, I finally get a notice in May 2007 that my order cannot be fulfilled. I never received a single magazine throughout that time. Effectively this was a free $200 loan to magazines.com. When I finally called in to cancel, half-way through my first sentence I was cut-off rudely. Subsequently, no real concessions were made on my behalf. I plan to highly discourage anyone and everyone from ordering from this organization.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
After my debacle with M agsForLess.com, I probably should have bypassed all subscription services and just subscribed straight through the publishers of the magazines I wanted but I had been getting email from   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

they don't want long term customers - just long term $$$

by jules2007, January 19, 2007
I've used this website in the past and never had any problems. Then I changed my e-mail address (which for this website, meant a whole new account). Whoa! All that old subscription history is GONE! I'm getting automatic renewal on stuff and I can't turn it off because that e-mail account is closed. Customer Service is no help, they say they have no records. Shouldn't they be able to link this better? Or is it a scam to force automatic renewals?

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Deceitful pricing and would not honor gift certificate.

by jerryup, December 31, 2006
My brother bought me a magazines.com gift card for Christmas. I doubt that I will even use it. First of all, I noticed that using the link in the gift card email automatically adds several dollars to the prices of most subscriptions as opposed to if you type the address in directly. Second I noticed that the prices of some subscriptions change based on what you add to your cart. For example, check the price for two popular men's magazine like Maxim and Stuff. Now add one to your cart and you'll get a recommendation for the other, at an increased price than what it was before! And lastly, my largest complaint, is that they would not let me order any subscriptions without me giving them my credit card info, even though I had a gift card worth more than the total amount of subscriptions I wanted to order.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
 

beware automatic charges for renewals

by janwar, October 23, 2006
The site is great for on-line ordering of magazines with good prices for almost any type of magazine. The problem comes at renewal time...beware automatic charges for renewals months ahead of the subscription expiration date. I was charged for a subscription renewal a full 8 months before the end of the subscription, and not just for one magazine.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Magazines.com is an on- line resource for the purchase of subscriptions of your favorite periodicals. This web site is the oldest magazine- related web site still in existence on the world wide web. It was founded in 1996 and has been going strong ever   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 
The site is: www.magazines.com

When my last magazine resource told me that they were no longer carrying O, Oprah's magazine, I quickly went in search of another. Thankfully, I found one that not only carried O, but much more.

WHAT   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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