MacMall

Standard web site purchase experience. No significant problems.

 I would shop here again

No problems

 I would shop here again

My experience was great and I have already recommended Mac Mall to others. Plus I was amazed at how fast my order came in and at what care they took to make sure my TV was packed safely.

 I would shop here again

I got the product I wanted at a good price. I was made fully aware of the back-order situation when I ordered, and it actually arrived sooner than I had been afraid it would.

 I would shop here again

A totally uncaring return policy. I received a very expensive mouse for Christmas. It was purchased by my wife, who is not especially computer-savvy, in early December. The mouse was incompatible with my computer, but MacMall refused a return due to their 15-day return policy (which my wife found later in fine, gray print on the bottom of their website). This was a Christmas present!!! Did they expect the gift to be opened and tested BEFORE the holiday? The item was never even opened and still in its pristine original packaging, yet their telephone representative absolutely refused to consider the return. Afterward, they wouldn't even respond to my emailings asking for consideration. I will never again look to MacMall as a source for my needs and will gladly pay more simply to deal with someone else. Buyer beware!

 I would not shop here again

It was quick and painless to order via macmall.com and I paid extra to get the item the next day, and the item arrived exactly on time as mentioned on the tracking invoice (via fedex). It sure beats shopping at the regular stores (whom always claim "out of stock" for many Apple products) and is convenient for not having to deal with the holiday mob scene!

 I would shop here again

My mother's birthday snuck up on me this year. I wanted to give her a compact stereo system, so I did my research. I compared prices, and MacMall had the Sony stereo system I was looking for about $50 cheaper than anywhere else. My mother’s birthday was   Read full review...

 I would not shop here again

I have dealt with MacMall for small purchases off and on for 5 years, and never had a really hard time, but the camel's back has been broken. This summer, I purchased over $5000 worth of hardware, including two new computer systems from them, and to   Read full review...

 I would not shop here again

Summary: The worst buying experience of my life. Here is what happened: I was in the market for a new computer. MacMall had the latest Mac Mini on sell for $494 with a 10% rebate, although it did have the lower end hard drive (40 GB instead of 80   Read full review...

 I would not shop here again

This is a horrible, horrible online store. If you are planning to buy a Macintosh product, do yourself a huge favor and spend the extra few dollars to buy directly from Apple. They have a 100% NO RETURN policy on all Apple products even if the product   Read full review...

 I would not shop here again

MacMall is probably the best source other than Apple for all products for the MacIntosh Computer. I have always been exceedingly satisfied with them.

 I would shop here again

My only comment for improvement would be to highlight in BIG BOLD type the fact that the printer did not come with a cable from the printer to the computer. It took me another week after receiving my order to be able to get to Best Buy to buy the cord. They lost the sale and it was an inconvenience on my end.

 I would shop here again

Winderful - great prices on what I wanted and got it the next day.

 I would shop here again

Very satisfied. Would shop at Mac Mall again.

 I would shop here again

Although a bit difficult to make sure I was ordering the correct RAM, it came faster than promised and works great in my iMac.

 I would shop here again

....

Two weeks later, I have been contacted by MacMall sales manager and the problem with an unopened ipod has been resolved. Thanks

 I would not shop here again

It was an effortless experience. Shopping MacMall has been a pleasure.

 I would shop here again

Excellent store for all your Mac needs and wants. Excellent prices.

 I would shop here again

I think it was quite good... Was a bit disappointed by the Verified by Visa program... Because I think it asked for an SSN... which I was buying for my company (Tax ID won't fit in the forms.) Even then I don't know if I'm comfortable with the program.

 I would shop here again

Ordering was easy. Prices are high, but rebates bring them in line. Rebates are such a pain, though. Would prefer instant rebates. Order tracking was difficult. They pretended to ship it a full day before they actually had UPS pick it up, so their link to product tracking from UPS did not work. Would prefer some honesty here. They also don't tell customers the tracking numbers, just a link to the tracking info. I would prefer to know the tracking numbers so I can track all my packages from UPS at the same time. Having the tracking numbers also allows customers the chance to tell the carriers of any special delivery instructions, like deliver it next door, send it to the office,etc. Without the numbers, the carriers are unable to help us.

 I would shop here again

My job in computer animation and graphics design demands the use of Macs to run the programs. So I first heard of MacMall in 1997 from the company that I work with. I was free to order anything that is needed to help me with my projects. At first the   Read full review...

 I would not shop here again

My item was backordered, but only by 24 hours! I have bought from Mac Mall before and undoubtedly will again.

 I would shop here again

great service,fast delivery,smooth transaction,

 I would shop here again

I have always had great and responsive service from MacMall. I have bought most of my Macintosh hardware and software from them.

 I would shop here again

Terrible Company!!! Purchased an iPod from them, paid extra for 2-day shipping. The item arrived late, and I had already bought another one. I called to get a return authorization, and was informed that "we don't take Apple products back." NO WHERE ON THEIR CATALOG OR WEBSITE WAS THIS POLICY NOTED. They are misleading and dishonest about their policies; this no-return policy should be in BOLD LETTERS on the catalog page. In addition, I was treated rudely on the telephone, and they would not transfer me to speak with a supervisor. I have been doing business with this company for many years -- NEVER AGAIN!!! I also filed a complaint with the Better Business Bureau. Make sure you know their return policy before ordering with them.

 I would not shop here again

Always shop here. Never had a problem with any order. Products delivered on time, even to Hawaii (add a day for shipping). No billing problems either.

 I would shop here again

It was very good. The products were shipped carefully packaged and I got them 5 days after placing my online order (I used the basic ground shipping). I think the Mac Mall has competative pricing on its mac items/hardware. The only suggestion I have to shoppers, is to read the rebates carefully, because you have to fullfill the criteria exactly to be eligible for the rebates. I've sent in the rebate forms about 2 weeks ago. I haven't gotten any rebate checks back yet.

 I would shop here again

Your speed in filling and shipping my order was awesome. MacMall will be my first choice for ordering online if you keep this up!! FABULOUS!!!!!!!!!

 I would shop here again

Quick and accurante shipping and stock info, received exactly on the day promised. Had lowest price as well.

 I would shop here again

Best price, quick. Had used them before.

 I would shop here again

I haven't recieved the product yet. I expect it by 29 APR 05.

 I would shop here again

very good will use mac mall in the future

 I would shop here again

Some days are good...:) Some days rank...:( It depends on Mac Mall

 I would shop here again

I got a great price on some peripherals and media, but I wish that they had been more upfront about the rebates. I had to call them after I received my goods, and then had to print the forms up myself. Also, I bought from *Mac*Mall, and the silly little mouse that they sent me wasn't even Mac-compatible. I wish they had said that on their site, because I would have saved myself a hassle and not bought it.

 I would shop here again

Overall, very smooth and enjoyable. A very helpful website. I required and could not find information on shipping destinations, however. I called for assistance, and I was helped quickly. I would prefer this information to be available online.

 I would shop here again

Product was shipped in a timely fashion. I'm pleased with the transaction.

 I would shop here again

The information on the website was not accurate. I purchased Quicken. When I received the computer, I found out that it was already equipped with Quicken. They charged me a re-stocking fee to return a product that I did not need, and which I only purchased because their on-line information was incomplete.

 I would not shop here again

Only one word: "Excellent!" Best online shopping experience I've had.

 I would shop here again

I ordered a product online at 7:20pm with overnight delivery. In the past, I have been able to order much later than this and still have the product delivered the next day. There was no tracking number for the shipping with my order status, but I had to assume that all is well. The next day, the order did not arrive, and upon calling MacMall, I found out that 7:00pm is the cutoff for same-day shipping. It would be extremely helpful for this information to be included somewhere on the online order page. I would have gone to CompUSA and picked up the product locally if I'd known it wasn't going to ship same-day. Small issue, big frustration. Otherwise, I do much of my purchasing through MacMall, and have had many great purchases. I just wish the online order form was more clear about shipping dates... Thanks

 I would shop here again

I have shopped at MacMall many times, for computer products and accessories, and have always found them to be excellent.

 I would shop here again