Lumber Liquidators

I was going to compose a scathing letter to LL about insulting and ignoring us but after reading all the web sites and blogs I could find, I see they have ignored, insulted and abandoned most everyone who has any problem with their products. That said, I will point out: I am a woodworker. I got a letter & packet from LL explaining how nail down and glue down floors buckle. Our floor is FLOATING. Installed exactly per written and verbal guidance from LL. Upon close inspection (LL wouldn’t know about that process) we found several boards cracked and split. I am sure the LL technical staff will find a way to explain how those splits and cracks are my fault. Know that the wood (Jatoba or Brazillian Cherry) will darken (2 or 3 X darker than the box). I will spend the next 25 or 30 years doing my best telling folks to avoid LL,Inc. Unfortunately, I did not read the negative emails, blogs and/or customer comments already posted on several sites. I will add mine to the mix frequently. When you walk out of any Lumber Liquidators Store, make sure you have exactly what you need ‘cause there ain’t no customer service or care from that point on. Buyer beware

Doug Bracken

505-598-9952

mailto:craftyiz@aol.com