LuggagePoint

NEVER order from this company.  I ordered an item that was listed as "in stock".  It was actually "out of stock". Instead of saying that, they sent a different item to me.  I had many phone calls with them where they were rude.  NO CUSTOMER SERVICE.  I had to beg and threaten them to get them to pay for return shipping.  I had to follow up numerous times to get the refund on my card...even after the item had been returned and back in their hands for weeks!  DO NOT ORDER FROM THIS JOKE OF A COMPANY!

 I would not shop here again

luggagepoint.com states at the top of the page, "60-day return" but their packing lists describe a 30 Day return policy. This is either intentional deception or and unacceptable oversight.
 
It is also a confusing process to get an RMA#, and inappropriate that they need 1-3 DAYS to generate a simple code. This is all to make it difficult for consumers to return unwanted items.
 
I had never heard of luggagepoint before it came up during bing.com search results. Given how easy it is for consumers to share their shopping experiences these days by contacting search engines, the BBB, BizRate, as well as blogging, Facebook and Twitter, their business practices are risky and short-sighted. 

I should have done this to start with, but I checked on the Better Business Bureau and the company's certification has lapsed.

 I would not shop here again

Beware - If you receive product you are not satisfied with it will be your responsibility to pay the return shipping cost. This can be very costly, to return the piece I received the cost were almost 50% of the items valve $52. I'm basically stuck with something I don't want.

 I would not shop here again

Never again will I deal with this company - they cannot be trusted.  After receiving my initial shipment late, two of the products were the wrong model.  It took 7 phone calls and three emails and five weeks to get the issue resolved - persistence on the customer' s part is not what I consider good customer service.    This company falsly displays their BBBOnline certification - they had that lapse due to a high number of complaints.  They also claim 24x7 customer service, when in fact they have someone that answers the phone 24x7, but has to contact the third party customer service company during business hours.  NEVER, NEVER again will I buy from this company.

 I would not shop here again

I had no issues with shipping and the products I ordered were high quality at a good price. I would most likely return to this store for similar products in the future.

 I would shop here again

This is probably the worst purchase experience I’ve ever had. At best these people care nothing for their customers.  I question their honesty.
I placed an order with Luggagepoint 3 weeks before Christmas, for which I was charged immediately.  Over a week later I was informed that the item was not available, and asking if I wanted a refund or a substitute.   I asked for a refund.     I had no response to that mail, or the 2 others I sent, nor any refund.  When I finally got them on the phone, 3 weeks later, they told me they couldn’t issue a refund because their supplier was on vacation!!!  A week after that they sent me an email saying the refund had been issued.  Yet here I am 2 months after the original order, with no refund.  Luggagepoint insists they provided one, and that it’s my problem now.    My credit card company confirms that no credit has been received, and the charge is in dispute.  

 I would not shop here again

good shopping experience but would love to get the actual sales invoice in the delivery.

 I would shop here again

Order process on line was easy to navigate. Delivery was prompt and efficient. LuggagePoint emailed tracking information and made provisions for returning product if unsatisfactory for any reason. I was very pleased with the whole experience.

 I would shop here again

My order was shipped in 2 separate shipments, but I received a notice everything shipped together. When the order arrived, 1 item was missing. I e-mailed to question about it and was told it would ship separately. A few days later it arrived then I receive another notice with the new shipping information and tracking number. No big deal, just need to be more on top of notifying customers of what's going on with their orders.

 I would shop here again

Unbelievably quick delivery, free shipping, exactly what I wanted, lowest price I found.

 I would shop here again

I loved the various choices and styles of the product. I knew the type of luggage I was looking for and LuggagePoint gave me a wide varity of items to choose from. When I received my luggage, the color and quality were excellent. I'm very pleased.

 I would shop here again

i was shopping for only one item. This merchant was selected by Google. I ordered what I wanted but there was no selection other than this one item.

 I would shop here again

An excellent experience. I will recommend this merchant to others.

 I would shop here again

great prices! fast delivery!

 I would shop here again

liked the items i ordered and they arrived when expected

 I would shop here again

The condition and quality of my purchase was excellent!

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Quicker than normal shipping time. Excellent service, these people care for their customers. I will purchase from this company in the future!!!!

 I would shop here again

got exactly what we ordered, on time and with no defects.

 I would shop here again

Received items in 2 shipments, but one item was left out of the last shipment. I emailed them, did not hear back from them, called them a week later and was advised that the missing item had been shipped. Would've been good to receive an email with tracking info when the last item was shipped.

 I would shop here again

It was easy to place an order through luggagepoint.com, and the order was received in an orderly manner.

 I would shop here again

The price and purchase was great, but the tracking was unnaceptable. I actually became very concerned with your company and the validity of it because the tracking for my product never updated. I began to think your company was a scam since the product status never changed. I contacted the better business bureau and saw that you were in good standing, so I felt a little better. Then the product came (after about 6 days I think) and I was glad. I definitely think your tracking needs to be much better unless my experience was unusual. Overall, though, the product is great and I would buy from you again. Thanks.

 I would shop here again

So satisified with the original purchase gave to a friend leaving the country and purchased the same items in different colors for myself!

 I would shop here again

We got a defective bag and tried to contact the merchant for a replacement. They won't talk with you on the phone - they only use email. We had to call twice to get them to respond via email. We then responded immediately but the service rep didn't get to us until the next day, causing further delays in getting our bag. We did finally get the correct bag and a shipping label to return the other one.

 I would shop here again

extremely fast shipping. Low cost, very good product

 I would shop here again

price was better than others so made the purchase

 I would shop here again

Excellent transaction, however the boxes came damaged. Since it was luggage it didn't matter and this may have been as much the carrier's fault. It didn't matter in this instance but it was something to be pointed out.

 I would shop here again

Excellent service and selection

 I would shop here again

Good experience

 I would shop here again

everything was great. it came on time and was just what I wanted.

 I would shop here again

Found the products I wanted, and got free shipping! Through Amazon, free shipping was not available so I went directly to luggagepoint.com

 I would shop here again

great, exactly what I wanted and expected.

 I would shop here again

Excellent service and product!

 I would shop here again

Excellent process and communication. Very satisfied.

 I would shop here again

Quick and wasy to use

 I would shop here again

excellent experience both times

 I would shop here again

To be honest, it was excellent, even if I was not familiar with that site prior to my order; a friend told me about it, and I tried, to my best satisfaction.

 I would shop here again

Really fast delivery and suitcase arrived in good condition. The design of the suitcase is slightly different and not quite as good as the earlier models, but that is not LuggagePoint's fault. The price and the shipping were both really good.

 I would shop here again

I was able to purchase the luggage I needed at a very affordable price. I received it fairly quickly and am now ready for my trip thanks to LuggagePoint.com! Thank you!

 I would shop here again

The only thing I don't like about LuggagePoint is that the item's descriptions are insufficient. There is not enough detail. I had to research what I wanted to buy on other websites, and then go back to LuggagePoint to purchase it. This was very annoying. Example: for the the Skooba Skin laptop sleeve I ordered, LuggagePoint only listed the available exterior colors with small pictures too tiny to be of any use; a competitior's website told me that the brown Skooba Skin was brown corduroy exterior with a teal interior. That's the kind of detail that I need.

 I would shop here again

It was as expected.

 I would shop here again