Luggage.com

nothing special but fine. I understand the usefulness of these surveys but I don't think any questions should be required.

 I would shop here again

shop was fine shipping was fine product was scratched live and learn would rather eat the 220$ then fight but would not deal with again

 I would shop here again

highly recommend this site. I plan to order again very soon

 I would shop here again

It was problem free. I would recommend to others.

 I would shop here again

Very good experience. Product arrived ahead of schedule and I would order again if shipping is free.

 I would shop here again

The merchandise arrived in a timely manner and was of good quality

 I would shop here again

Experience was very good. Easy, informative product information. Online purchase was easy.

 I would shop here again

My experience was good.

 I would shop here again

Good

 I would shop here again

I had a little trouble placing my online order. I called to make sure I had not duplicated my orser and the person I spoke was able to check immediately and assured me that all was good. Most helpful and kind.

 I would shop here again

Found just what I was looking for--

 I would shop here again

a good online shopping experience--you had the merchandise I needed and it was delivered without incident.

 I would shop here again

Merchandise arrived promptly and wrapped in plastic. I would definitely purchase again from Luggage.com. Thank you for your prompt service!

 I would shop here again

everything was fine

 I would shop here again

Excellent and very speedy delivery!

 I would shop here again

Zippers were broke on luggage. Will send it back but I should not have to pay for postage.

 I would shop here again

perfectly pleasant

 I would shop here again

I found it interesting that the ship date changed at least three times. I had decided to cancel if the last date didn't ship, but apparently it has. Still waiting to receive suitcase.

 I would shop here again

I was pleased with the selection available.

 I would shop here again

very easy. I got a very good deal on the luggage and am pleased with the purchase.

 I would shop here again

Very pleased

 I would shop here again

Very enjoyable

 I would shop here again

After ordering a passport wallet from Luggage.com (which is actually staffed and managed by CSN, who runs over 200 online stores), I received it in a timely manner. I had paid for personalization, though, and the item arrived without the personalization. I was sent a return label and told by a manager that as soon as pickup of my return was processed they would send out the proper replacement. A week later, the product is still in transit back to the warehouse, and now Customer Service is telling me that their policy is to wait until the order is confirmed at the warehouse before shipping a replacement. This is an obvious flip-flop from what I had been told before, and means that the return process will take an extra week, at least. Overall, waiting 3+ weeks for a product that should have been properly delivered in 1 is unacceptable, especially when being mislead by managers as to the process. Will not buy from CSN-owned websites again.

 I would not shop here again

It was easy, efficient and satisfactory...and I will use them again

 I would shop here again

After repeated phone calls, I received the product I ordered. It turned out the warehouse was about 2 miles from my house. Have a hard time believing the box ever left the warehouse on Nov 30th. Received the box 2 weeks later.

 I would not shop here again

Bought a great bag- greatly used!

 I would shop here again

would like a little more description of individual luggage, otherwise...great

 I would shop here again

Web site was easy to navigate. Would shop there again.

 I would shop here again

there were a lot of choices to be made and that was great. as far as a user-friendliness, there were problems when you selected a set of requirements and then pushed the back button - it would revert back to the beginning.

 I would shop here again

Very easy. Great selection.

 I would shop here again

Great and timely service. Easy to order and on time! Thank you!

 I would shop here again

It was Ok. The item had apparently shipped while the status showed as "at warhouse". I had to contact merchant. In the end I was lucky to receive it in time.

 I would shop here again

Good quality at reasonable price.

 I would shop here again

the luggage I selected was discontinued. Probably would have been good to have some method of checking inventory when the order is placed?? When I ordered there was no indication. I did receive an E-mail cancelling the order in about 5 days.

 I would shop here again

it was great...received on time

 I would shop here again

easy

 I would shop here again

Excellent.

 I would shop here again

Great products. Had just what I was looking for at a good price.

 I would shop here again

Very easy and great prices.

 I would shop here again