Lillian Vernon

We ordered a whole bunch of things as gifts this Christmas (2004). According to their website, any orders placed before the 9th of Dec would be personalized and delivered by Dec 24th. We placed our order on the evening of the 7th. And used Standard   Read full review...

 I would shop here again

I placed an order online with Lillian Vernon on 12/3. According to their website all orders placed on or before 12/9 were guaranteed to arrive by 12/24. I received one of the items I ordered a few days later. On 12/17 I called Lillian Vernon's   Read full review...

 I would not shop here again

I placed an order with Lillian Vernon online 11/29/04. A few days later I received part of the order and I have been waiting for the two (2) missing items ever since. These items were supposed to be Christmas presents for my grandchildren and it is now 12/27/04.

The items I did receive were great and I love the catalog, but I have yet to receive an explanation as to where my items are or if they have been lost, resent or backordered, ect.

I placed a $200.00 order and I am still missing $55.00 worth of products. I would hate to have to find another company to do business with, but until I receive my merchandise, I have no choice but to shop somewhere else.

I have not received any explanations as to where my merchandise is.

 I would not shop here again

Ordered personilized quilt on 11/25. Didn't arrive. Called on 12/10 and was told it was on Dock shipping next day. Never arrived. Tried for 48 straight hours to get customer service and it was always busy. Sent emails with no response in 7 days. Finally got someone on phone 12/22, was told it had shipped that day. They could not provide tracking number, but promised delivery by next day. Still has not arrived, and unable to get anyone on the phone, still always busy.

 I would not shop here again

On December 2nd we placed an order for 3 items. Two of the items came a few days later. The invoice had a notation that the third item would be shipped separately. On December 20th we called customer service, since the item still did not arrive.   Read full review...

 I would not shop here again

Like a few others, I wish I would have checked this site before ordering from Lillian Vernon. Their "Christmas ordering deadline" of Dec. 16 is a joke. I ordered two items on Dec. 12, NOT personalized because I didn't want to risk them not arriving by Christmas. One of the two was finally shipped Dec. 21 -- but here it is Christmas Eve and it hasn't arrived yet. Same experience too with the 800 number. I got through once, and there was a recording that said they would ship expedited at their expense for items ordered before the Dec. 16 deadline. I just checked my order status -- my other item hasn't shipped yet.

Now, compare this to Lands End, where I placed an order on Dec. 19 (a Sunday) and received it on Dec. 22 -- and that was with their standard shipping!

This was my first and LAST purchase with Lillian Vernon.

 I would not shop here again

My 14 year old brother has recently become an avid sushi fan, and the person I drew for the Secret Santa at my work also loves sushi. I thought it would be nice to get some personalized chopsticks. I entered the term into google and that's how I landed   Read full review...

 I would not shop here again

I ordered several Christmas presents for my grandchildren on November 26th, and I chose expedited UPS shipping because I didn't want any risk at all they would not arrive in plenty of time for Christmas. According to the website, they would arrive in early December. Well, today is December 22nd. The company emailed me that one item had been shipped on Dec 5. It still has not arrived, and they provide no tracking information in their email. Other items were shipped on December 10th, a full two weeks AFTER I placed my order. Some, but not all, last week; the remainder are still missing.

Lillian Vernon has not responded to my emails, their phone number is always busy--I've been trying to call daily for a week now--and I mean beeeep--beeeeep--beeeep no-answer busy, not long hold times. And the company has not had the courtesy to respond to my emails. So now I am out the money, Christmas is in two days, and I still don't have the presents for my grandchildren. Bad company.

 I would not shop here again

I wish I would have read these reviews prior to ordering from Lillian Vernon!
I have had the same horrible experience with them. I ordered gifts for Christmas, around December 5th - "Well in time for Christmas delivery" according to their website, but I have only received 2 of the 14 items I ordered. I've had to contact customer service several times - and was only able to get through on the phone once. I received the same busy signal that may of you received and the one time I did get through - it hung up on me.
Sounds like a scam to me - so I reported them to the Better Business Bureau. Hopefully they can put a stop to this. Meanwhile - I'll be going to Wal-Mart (where I should have just gone to in the first place) to get the gifts for Christmas.

 I would not shop here again

Delivery speed- pathetic. I am what I thought to be an early Christmas shopper. I placed my order on December 6 and they have yet to ship my order. Customer service is nonexistent. I have been trying to get a call through for the last two days and only hear busy signals. I suppose that they would rather not hear from frustrated customers like myself. I plan on refusing the order if and when it arrives. I am forced to order my item at another retailer and pray that my dad's Christmas gift will arrive in time. My experience is unfortunately too similar to the other customers who would not recommend this retailer.

 I would not shop here again

Very bad experience. I ordered on Nov. 13th and I just got my order. The "personalization" on the items I ordered is nothing more than letter stickers. The quality of items is poor at best. I do not ever want to order from this place again, it is a rip-off!

 I would not shop here again

I've purchased items from Lillian Vernon, and they are not the quality they appear in her catalogs. When trying to return items, customer service reps have been rude and not very helpful (one even hung up on me when I asked if she could give me her name). The 100% money back guarantee does not include shipping if your change your mind about the products (even if it's because of quality).

 I would not shop here again

LillianVernon.com is the online presence for the catalog company started by its namesake, Lillian Vernon. My wife receives their catalogs on a frequent basis, and the most recent catalog earned its pay in our household. She found several   Read full review...

 I would shop here again

HORRIBLE-----NEVER BUY ANYTHING FROM THESE PEOPLE EVER!!! My order arrived late---and I was given 6 of one item of which I ordered 3 and none of an item of which I ordered one. Then I waited for 23 minutes on hold before hanging up. I WILL NEVER SHOP HERE AGAIN!

 I would not shop here again

Lillian Vernon will not get my business ever again. My order was taking forever to ship, so I contacted the company. I waited on hold for nearly 4 hours, before finding another 800 number where a nice C/S rep named Monick took my call. She said she would cancel my order & re-order the items that were ready to ship. I did this & guess what? She never canceled my order - so now I am going to receive 2, because today, my original order shipped!! I have never seen such an unprofessional company. I feel totally ripped off & I will tell everyone I know to avoid them like the plague!



 I would not shop here again

AFter placing an order, I noticed that they charged my credit card immediately. I don't know about the rest of you, but my online experience leads me to believe that a company shouldn't charge your account until it delivers the product. That's the first thing they did wrong. Next, the ridiculous email they sent me regarding my order didn't even match up with my original order number. When I try to log online to see the status, it says my user id is invalid. My next attempt was to call the 800 number. Forget it! I got some lame recording telling me that the volume is too high to take my call now. That's damaging. Wouldn't you want to high more people around the holidays? Lillian V you really need to step it up if you intend on doing online business. Very poor service. Would NOT recommend buying from this company either via catalog or online. Their products are junky anyway. Stick with reputable companies like Amazon and Best Buy or WalMart.

 I would not shop here again

I decided to order on 12/1/04 two personalized gifts for my dad to be shipped to me. I have never ordered from them before and will never do it again. I received an order confirmation the next day that didn't even mention when these items might be   Read full review...

 I would not shop here again

I had lots of trouble with the website giving me error codes, but after several tries on several days, was able to get my order placed. I received an email confirmation that my order had been placed, and it arrived 8 days later.

Unfortunately, the quality of the products is not great. I am actually having to return one item because it simply does not work. I found it a bit odd that there were detailed instructions in the package on how to return items - including a label just for that purpose. It would seem that returns are par for the course.

While my order did arrive intact and on-time, I likely will not shop at Lillian Vernon again.

 I would not shop here again

I placed an order on November 5. I am still waiting for it to arrive. They emailed me, telling me that it shipped on Nov. 11. Today is Nov. 22. It still has not arrived, and they have no tracking info, and they continue to insist that I need to be "patient" and wait until Nov 29! They insist that my package shipped on the 11th and it should arrive by the 29th, and that seems to make total sense to them. I have sent them 5 emails; they have taken 1 week to respond to 2 only of them, and that is the response I have been given!
I will NEVER shop there again, but, meanwhile, WHERE are my items?

 I would not shop here again

I heard about Lillian Vernon when I was shopping around for gifts for my bridesmaids. I wanted to get some personalized tote bags that could be used as carry-on baggage, and I would put their bridesmaid gifts inside. I thought this was appropriate, since   Read full review...

 I would not shop here again

Took 3 times to get it right. Then after all that I am not happy with it. I ordered a sliver Tiffany style bracelet with an engraved heart tag. While ordering on line it asked for the initials that I would like engraved and I put AJA. I though everything would be fine. 1st order never arrived. Called customer service and they overnighted the 2nd order to me and where I opened it the heart was engraved AAJ. So I once again called customer service and the overnighted the 3rd order to me which was finally right. I just guess that for all that hassle I don't feel the bracelet is of that great a quality. So there it sits in the bottom of my jewelry box never to be worn and $25 in the garbage.

 I would not shop here again

I placed an on-line order at Lillian Vernon at the end of November. I received an order confirmation itemizing my order the following day. When I called a few days before Christmas to see why I haven't received my merchandise yet, I found out that they had no record of my order. What kind of scam business is this? How can anyone be sent an order confirmation and then have the company totally lose track of the entire order. I will never shop with them again and neither should any of you!

 I would not shop here again

When the Christmas season began to approach and I knew that I had little time to go out shopping, I decided to check out the Lillian Vernon Online Store. I have often ordered and received many gifts from the regular mail catalog, so the merchandise was   Read full review...

 I would shop here again

Terrible experience! I ordered my items on Dec.1 st and paid for the upgrade in shipping so I would get them in time... I finally received them today. Among other things I ordered some personalized items for my kids teachers. There last day of school was Dec.19 So now they won't get there gifts until the kids go back. They do not answer your emails and if you call the people are rude and absolutely NO HELP. They don't even have tracking numbers. When I finally received my items I was not pleased. I ordered a wooden box with my childs teachers name on it and it has push pins inside. It looks like a child did it with a wood burning kit. Horrible... I ordered my husband a personalized coffee mug, the name is smeared Horrible... The only decent item was a bag I got for my other childs teacher, it had her name embroidered on it and it looks ok. All and all I am hugely disappointed and will Never use this site again.

 I would not shop here again

Founded in 1951 by Lillian Vernon, as a mail order business, the Online Store version of Lillian Vernon debuted in 1995. Currently this merchant has more than 6,000 different items in stock, all backed with a 100% Satisfaction Guarantee.   Read full review...

 I would shop here again

I am writing with complete disappointment and disgust for this company. I am employed by a catalog company myself, and I'm shocked by the level of service I received. I ended up calling in my order because the website would allow me to enter all of my   Read full review...

 I would not shop here again

I ordered a Halloween Costume on September 28th. It did not arrive until October 18th, and it was the wrong costume in the wrong size! How do these people stay in business in the 21st century with such horrible service? (Trust me, the delay was entirely the fault of Lillian Vernon...not the shipping company.) When you call, they are NO HELP! They can only take orders, and can't resolve any problems! My daughter was heartbroken after waiting anxiously for her costume which took forever to arrive, and was not what we ordered when it finally did arrive! OH...and get this, when I called them to tell them that the order was wrong...the costume is now OUT OF STOCK!!! Please...DO NOT BUY FROM LILLIAN VERNON!!!

 I would not shop here again

Lillian vernon has been around for a really long time - 50 years in the catalog sales arena. The ca   Read full review...

 I would not shop here again

Why Lillian Vernon's Online Store?

I try to get things done ahead of time. It's a blessing and curse as I can be obsessive about it but usually, in the end, it works out for the best. In September of this year I started looking   Read full review...

 I would shop here again

This was my first time ordering from this company. I placed my order on the 15th of December and was assured by them that my gifts would arrive by Christmas. It is now Christmas Eve(at 5pm)and my order has NOT ARRIVED! I am disappointed and furious! I   Read full review...

 I would not shop here again

I purchased personalized gifts for the Holidays at this site. I was able to get free shipping and a discount. Both promotions were advertised on the web site. The items came within 5 days of the order and this was standard free shipping. Each   Read full review...

 I would shop here again

Lillian Vernon started getting my business when the catalogues appeared in my mailbox and since then I have use the online store frequently, most recently for a really good friend who got eye glasses for the first time..

  Read full review...

 I would shop here again

Lillian Vernon online is a down-to-earth Martha Stewart sort of shop. Actually, I should say it the other way around. Martha Stewart is the Lillian Vernon of the 90s if you have loads of time and loads of money (which I don’t).

  Read full review...

 I would shop here again