Lighting By Gregory

They were extremely helpful at advising me about what I needed and more importantly what I did not need to complete installation of the fan that I was purchasing.

 I would shop here again

I had previously ordered the same product from someone else and waited 6 weeks to find out that the manufacterer had discontinued it, so they said. I found it at LBG and received it within a week.

 I would shop here again

Received the fan in a timely fashion and was exactly what I had ordered. I ordered online, not by phone or mail.

 I would shop here again

Good selection and well designed website. Good overall process that added to a comfortable purchasing effort.

 I would shop here again

The chandelier I purchased was of the highest quality, and is beautiful. It was packed very well, and I received it right on time.

 I would shop here again

One item in my first purchase arrived damaged; Gregory quickly sent a replacement part...which was a good response. I like this merchant but believe they need to update their order shipping/tracking information for customers. Most merchants send an email with tracking information when an order ships. I've purchased items from Gregory on two separate occasions...in neither instance was i informed when my order had shipped nor provided tracking information.

 I would shop here again

Still have not received the fan blades. They are not back ordered. Called and told them builder was waiting for them. Merchant could not provide immediate status. Received an e-mail response with no apology for their error. Errors do occur, but they don't seem to care about customer service.

 I would not shop here again

Lighting fixture was shipped directly from manufacturer and was completely damaged in shipping. Lighting By Gregory was very quick to remedy the situation and had the manufacturer send a replacement. We are very satisfied with their responsiveness and making things right!

 I would shop here again

By phone, I ordered Lightolier recessed light trims in two different finishes, which were supposedly in stock. In a timely manner, I received the trims in only one of the finishes. When I called to ask about the other items, the LBG rep said that they   Read full review...

 I would not shop here again

excellent

 I would shop here again

Excellent experience, great price.

 I would shop here again

I consider this an Excellent experience in customer service during the whole process of my order purchase request.

 I would shop here again

Great prices but sloooow shipping

 I would shop here again

Price and availability was a factor in this purchase

 I would shop here again

I ordered over $2000 in high end ceiling fans for a new home. Of course they charge your card immediately, as expected.

I have been waiting two months and still don't have my fans. It's impossible to speak with a person. Why they even list a phone number is beyond me. Their website "customer service contact us" results are absurd, canned responses making you quite sure that no one ever looked at your inquiry. I have used it repeatedly and to call it customer service is a laugh. I just want my fans and I'll be done with this company forever! I would never recommend this website to anyone.

 I would not shop here again

ordered product arrived in good condition.

 I would shop here again

I love the 2 mirrors that I purchased. I just wish that the customer service, especially phone availability was better.

 I would shop here again

I ordered 2 sconces from them. I received the sconces about 3 weeks after ordering. I emailed them once about the sconces and they responded the next day and told me when they would ship. Overall a positive experience. Shipping a little slower than most.

 I would shop here again

Items arrived earlier than expected.

 I would shop here again

amazing! great customer service, fast delivery, great product....pleasant all around.

 I would shop here again

This is the third light fixture in three months that I have purchased from LightingbyGregory.com and I have had excellent service and communication with each order. They have an enormous selection both in style and manufacturers to choose from satisfying both decorative tastes and price needs. The Clearance Sale Selection is extensive. I have already recommended this site to many friends!

 I would shop here again

The chandelier came in with one defective leather strap that the snap was broken but I e-mailed Lighting by Gregory & they sent me a new strap asap. I have been very satisfied with my purchases at Lighting by Gregory.

 I would shop here again

shipping time was pretty slow compared to other online merchants

 I would shop here again

Hi, I am so glad to have this opportunity to share my experience. We ordered 2 paloma wall sconces on Feb 4th. The next day, I received an email from the co. stating that they received our order and that an order number would be sent on the following business day. I didn't receive anything for a week, so I tried calling. I got the voice mail each time and nobody called me back. I tried emailing their customer service dept and did not hear back. My husband finally got a live person on the phone Feb 23 but they were rude and put him on hold. He hung up after 30 minutes. Only after we called our credit card did they email me that the sconces were on back order. If they would have done this from the beginning, we would not have had a problem.

 I would not shop here again

All my questions were answered and when I needed assistance I received it in a timely fashion.

 I would shop here again

I ordered a Billiard Light from Lighting by Gregory with the expectation that it would ship in 2 weeks as was stated on their website. After 2 weeks I called to check the status only to be told that the light was back ordered and would not ship for 5-6 more weeks. I asked to cancel the order but was told by the sales associate that I needed do that by email. They could not cancel the order by phone. After sending the cancellation request I received an email from Customer Service informing me that was back ordered and would not ship for 5-6 more weeks. I already knew this. No mention whatsoever of my request to cancel my order. I have emailed them a second time with the same request. Still no response. Their Website still lists this light as shipping within 2 weeks. Overall, Lighting was very prompt in acknowledging my order. They certainly took money quickly. I'm less than satisfied with the response of Customer Service.

 I would not shop here again

Excellent on-line store. This website has the large lighting selection. Received the best price for my lighting fixtures after reviewing several websites and visiting home improvement stores. My order was received within 3 business days. I highly recommend purchasing from this website.

 I would shop here again