Lighting By Gregory

This merchant's website said the product would ship in 7 days. It's been almost a month and nothing. The merchant said now will be at least another month before shipping from the manufacturer. Who knows if the product is even at the manuf.???

 I would not shop here again

I would NOT recommend LBG at all!  I found 2 sconces I liked and saw that I could get free shipping on $50 orders. so instead of paying $15 shipping I ordered a couple of under-the-cabinet lighting (which I didn't 'need' as much as the sconces but thought they would be nice) to bring the order up to the $50 free shipping mark.  I got an email saying the sconces have been discontinued.  I called to see if I could get different sconces and THEY WOULD NOT ALLOW ME TO REPLACE THEM WITH OTHER SCONCES without placing a new order and making me pay for shipping.  When I asked to speak to the manager the lady said, "I'm the manager and director and there is no one else to talk to and you have no recourse".  I couldn't believe it.  So I tried to cancel the under-the-cabinet lighting but they said those had already been shipped and I couldn't return them because they were a sale item.  Ridiculous! 

 I would not shop here again

Highly recommended. They were very helpfull when i called. My light didnt qualify for the coupon but they gave me a discount that was almost the same value. showed up quick too.

 I would shop here again

One lamp arrive very quickly, second lamp never came. We had to email the company (no order tracking feature) and they informed us the other item was discontinued and they would refund the cost. The refund came in a couple days. I wish they had better inventory so we would have known they did not have both items. Now we have to find it elsewhere.

 I would shop here again

I attempted to purchase a floor lamp. After going through the ordering, I was later informed that the product was no longer manufactured. They later refunded my credit card payment.

 I would shop here again

The product detail should have included the dimensions of the threaded end of the stake, not just that it's 9 inches. What is 9 inches - the entire stake? only the part to go in the ground? I had no way of knowing if this part would work as is. I don't think it's appropriate to charge a restocking fee for items, such as this, that does not provide the entire specifications of the item.

 I would shop here again

Excellent company. Product was superbly packaged. No chance of breakage. Will buy from them again!!!

 I would shop here again

While the primary fault for the slow response is the mfr., Kim Lighting, the LBG did nothing to keep me apprised of the status of the order. They should have provided prospective shipping dates. Also, LBG didn't respond to 2 email queries about the order; I had to call them. I likely won't use them again, since there are lots of other vendors out there.

 I would shop here again

We were able to learn what we needed to know about the product and make a good choice based on the information given.

 I would shop here again

reasonable pricing, pretty fast delivery, item received in good condition. Vendor's website should provide a facility for order tracking -- from order receipt to delivery. Received an order confirmation, next contact was when item arrived at my residence with no capability to track order status in between.

 I would shop here again

The selections was good and the merchandise was of good quality. I would choose to shop at this website for future lighting needs.

 I would shop here again

Lighting by Gregory's only positives are pricing and free shipping. I've ordered twice, and both times, the delivery took several weeks (more than 2 months the second time). One piece of glass was broken and LBG refused to replace it (they offered to sell me a replacement). Customer service is terrible. I should have paid a few dollars more and gone with a more service-oriented supplier. I would never buy from them again.

 I would not shop here again

Great prices. Easy site to find what we needed. Thank you

 I would shop here again

Good product, attractive website, lack of info regarding shipment

 I would shop here again

Lamp arrived with damaged shade. Replacement has not been received. Please follow up.Order No. 378232. Nancy Scudder

 I would shop here again

Rec'd damaged. Contacted vendor and got rectification.

 I would shop here again

I was told after ordering 3 fans 3 downrods and 1 light kit that the ceiling fans were no longer available. I now have 3 downrods and 1 light kit which I cant use and none of the customer service dept is giving me authorization to return this at their expense! They are still trying to sell these unavailable ceiling fans 4 weeks later.

 I would not shop here again

Everything was as expected. I was under the impression that the light fixture we purchased took regular soft light bulbs, 60 watt. Turned out it took 60 watt candleabra bulbs. On the add it didn't say specifically but advertised regular 60 watt bulbs with the ad. I should have asked, buyer beware, ask the right questions. The fixture was a bear to install but that was just the way it was designed. To change light bulbs over time will be a challenge as the globe isn't real solid on the hanging post. We are researching a way to improve it. Thank you. Nancy Tedrow

 I would shop here again

After perusing "Lighting by Gregory's" website, I called their 1-800 number to verify the availability of a specific light fixture before ordering and while on the phone with the Customer Service Rep he checked the inventory at the OEM's   Read full review...

 I would shop here again

the inability to track my order, the basic idea that I would sit tight and wait, is the basis of gregory's policy. My construction project has been finished for two weeks and no light or fan in the room, no way to find out when it will ship. I'm considering canceling the order and just paying more to get a fan in NOW.

 I would not shop here again

This vendor does not supply tracking information unless you specifically call and ask for it. It would be nice to be automatically notified via email, similar to what they are doing with their order confirmation. Regardless of that, I am satisfied with this merchant.

 I would shop here again

Price was great! Order process was easy. Received the porch light about one week earlier than expected (custom order). Would have liked to be able to track the order.

 I would shop here again

Everything was good with the order, the price was great and the products arrived in quick order. I would use thier services again anytime.

 I would shop here again

Inexpensive; would shop here again

 I would shop here again

This was my first experience with Lightingby Gregory.Com - competitive pricing, large selection and free shipping were attractive and I made a purchase.  The shipping was slow - but it was OK for me.  The items arrived in good condition.    Read full review...

 I would not shop here again

Very pleasurable shopping experience.

 I would shop here again

Products yet to all arive...no problems with ordering process just very slow shipping

 I would shop here again

pleasantly surprised - all went very well

 I would shop here again

Great prices. I received my merchandise faster than expected. I would absolutely purchase from Lighting By Gregory again in the future.

 I would shop here again

very good

 I would shop here again

They were extremely helpful at advising me about what I needed and more importantly what I did not need to complete installation of the fan that I was purchasing.

 I would shop here again

I had previously ordered the same product from someone else and waited 6 weeks to find out that the manufacterer had discontinued it, so they said. I found it at LBG and received it within a week.

 I would shop here again

Received the fan in a timely fashion and was exactly what I had ordered. I ordered online, not by phone or mail.

 I would shop here again

Good selection and well designed website. Good overall process that added to a comfortable purchasing effort.

 I would shop here again

The chandelier I purchased was of the highest quality, and is beautiful. It was packed very well, and I received it right on time.

 I would shop here again

One item in my first purchase arrived damaged; Gregory quickly sent a replacement part...which was a good response. I like this merchant but believe they need to update their order shipping/tracking information for customers. Most merchants send an email with tracking information when an order ships. I've purchased items from Gregory on two separate occasions...in neither instance was i informed when my order had shipped nor provided tracking information.

 I would shop here again

Still have not received the fan blades. They are not back ordered. Called and told them builder was waiting for them. Merchant could not provide immediate status. Received an e-mail response with no apology for their error. Errors do occur, but they don't seem to care about customer service.

 I would not shop here again

Lighting fixture was shipped directly from manufacturer and was completely damaged in shipping. Lighting By Gregory was very quick to remedy the situation and had the manufacturer send a replacement. We are very satisfied with their responsiveness and making things right!

 I would shop here again

By phone, I ordered Lightolier recessed light trims in two different finishes, which were supposedly in stock. In a timely manner, I received the trims in only one of the finishes. When I called to ask about the other items, the LBG rep said that they   Read full review...

 I would not shop here again

excellent

 I would shop here again