LightingUniverse.com

When shipment is delayed you need to tell the customer!!!! Light bulbs literally took WEEKS to ship and to arrive. Good experience with the lamps, but probably cuz they were shipped direct from the manufacturer. Would buy lamps again, but not accessories.

 I would shop here again

Very helpful, and professional. Would definately use again.

 I would shop here again

Received order before expected ship date. Excellent condition.

 I would shop here again

One glaring bad procedure was the open transmission of my password over the internet in an unencrypted message of confirmation. Very needless procedure. Was irritating!!

 I would shop here again

excellent service. product as described.

 I would shop here again

I found what I wanted, the prices were reasonable, and the shipment was prompt and as expected.

 I would shop here again

The light I ordered was broken on both ends. It was also a return from another customer. They used the same box that she shipped the return merchandise in with a note from her in the box. We returned the item and expect to get a full refund.

 I would not shop here again

Had a good selection, easy to order and delivered without issues.

 I would shop here again

I enjoyed shopping at Lighting Universe and plan to make further puchases fromm them. They have a great selection.

 I would shop here again

Almost no feedback after order placed. No information as to when product would arrive. No tracking information. Product appeared one day, many weeks after my order. However, it was in good condition and about what I expected even though the product description and illustrations on the website are very poor.

 I would not shop here again

I quickley found the Chandelier that I wanted, the price was much cheaper through LightingUniverse.com. I received emails to advised of the expected shipping date and follow up emails to advise when shipped including tracking numbers. I am very satisfied with my purchase and with the ease of placing my order.

 I would shop here again

This survey is based on the in-stock order I received. I am still waiting for my back ordered fixture with an expected date of 7/02/04.

 I would shop here again

My problem was that the product they were showing as available had been discontinued. I did receive notification of this the next day.

 I would shop here again

excellent website, prompt delivery, competitive prices

 I would shop here again

I was very pleased wit my shopping experience. It was much easier for us to shop from home online than dragging two kids with us to stores that have a very limited selection. There was a large selection and the site was easy to use.

 I would shop here again

I thought the product would have shipped sooner than it did, I'm pleased with the order process and receiving the item in good condition....thanks!

 I would shop here again

enjoyed shopping at this website - great selection - lots of options within individual items

 I would shop here again

Unlike similar merchants, they actually stock the merchandise they advertise.

 I would shop here again

Item is back ordered still waiting to receive it.

 I would shop here again

My experience was great. I found what I was wanting & could not find it locally. The descriptions ensured I purchased the right size. And, the fixtures were delivered much quicker than I expected. A great & highly recommended process. Thanks

 I would shop here again

placed order 5/2/04 shipping information supplied was wrong shipper. Had to call 2 times to get correct information. Item arrived 5/10/04 local shipper warehouse complete shattered. Reorderd replacement 5/11/04. Received notice item to be shipped 5/26/04. Called ask why so long for replacement. I was told warehouse out of item was ordering from manufactor. Then recieved notice item would not be shipped till 6/6/04. Still have no real idea as to arrival of item or if in fact it will arrive undamaged.

 I would not shop here again

I couldn't answer the question re: the rebate---I wasn't offered this. The website is GREAT and really user-friendly. And, actually, I was pleased to receive my order sooner than expected!!!!!!

 I would shop here again

They have an excellent inventory. I had a hard time finding anything that appealed to me until I found this merchant. I received everything on time and in good condition.

 I would shop here again

Was very easy to purchase our fan for our bedroom on line. I liked the fact I didn't need to make a phone call.

 I would shop here again

very complete selection. easy to navigate web site. easy ordering. complete satisfaction.

 I would shop here again

Excellent and pleased that a follow-up phone call was made shorthly after I placed by order. When appropriate I'll definitely use this site again. Great Service!

 I would shop here again

The item I needed was not listed on the web site. The sales person I talked with on the phone was courteous and got back to me with an email just like she said she would. I was pleased with the pricing and delivery time. I would not hestitate to do business with Lighting Universe again.

 I would shop here again

Quality merchandise at great prices. Fast delivery. Highly recommend this company.

 I would shop here again

i AM PLEASED WITH THE PRODUCT I RECEIVED. I HAD A QUESTION BECAUSE MY ACCOUNT HAD A HOLD ON IT FOR TWO CHARGES, BUT IT WAS CORECTED BEFORE I RECEIVED MY MERCHANDISE

 I would shop here again

my lamp arrived in a timely manner and is perfect. amazing that I could not find a suitable product in local stores, so once again, internet shopping saves the day!

 I would shop here again

The product photo shown on their website was different than the item that was shipped. So I returned it because it wasn't what I ordered. I had to pay to ship it back to them and they deducted their cost for shipping it me-even though it wasn't the right item. In other words, I had to pay double shipping on the wrong item. So it cost me $12 in shipping for a $30 item, plus my time to take it to UPS. I contacted them several times by phone and email, but they refused to do cover the shipping costs.

 I would not shop here again

Awesome designs and so many to choose from. It was a pleasure picking it out.

 I would shop here again

Second time I've used LightingUniverse and I'm very pleased! Mike

 I would shop here again

My first choice was no longer made by the manufacturer. They could do a better job of staying current with what inventory is available.

 I would shop here again

No a good experience for the first time buyer of this product.

 I would not shop here again

Very nice website. Ordering was a breeze. Items arrived within a resonable time. Nicely packed. I would definitely order from them again.

 I would shop here again

Stay away! These people took our money then took 5 1/2 months to send us our light. We called them a minimum of twice a day for four weeks before our light fixture at last shipped to us. During every call we made to them, they would claim they would need to find out some information about our order and would promise to call us back. They never, ever called us back. They tried to blame us, then tried to blame the supplier, then played dumb. We always dealt with the same two people (Joel and Wendy) who, despite speaking with us several times daily, never seemed to remember us or know what we were talking about. They were rude and completely unconcerned with the fact that they had ripped us off. We finally threated legal action. Customer service was nonexistent.

 I would not shop here again

the website would not let me order a particular item, i made a comment on a previous order about that and the next thing you know, viola! I had those items in my hot little hands. Really great service, thank you LightingUniverse.com Paul Munk a satisfied customer

 I would shop here again

Lighting Universe has a wonderful selection of unique lamps. I have bought two lamps from them. Both times I was delighted to find out the lamps exceeded my expectations. My normal experience with other online outlets is that the product isn't quite as nice as advertised. I highly recommend Lighting Universe if you are looking for a distinctive, high-quality product.

 I would shop here again

As we changed out the fixture, I no longer needed the diffuser so to send it back was a major hassle. First, I was not contacted as to the instructions for the return but had to call to get them. Then after being told that an item that cost $105.00 had a 25%(!!!) re-stocking or should I say rip-off fee then I had to ship it back on my own for $33.70 via UPS so an item I never used cost me around $60.00. How happy would you be??????

 I would not shop here again