LightingUniverse.com

Do not buy from this company. Has very unprofessional and unfriendly customer service and does not take returns even though the mistake is on their side. We had 2 lamps ordered: After delivery 1 lamp was not returnable as it was explained by them to my   Read full review...

 I would not shop here again

One of the worst online shopping experiences ever. I ordered quite a few lights while remodeling my house, and the customer service was horrible. I had to return 2 lights because they were not what they appeared to be online, and after trying to get through to anyone on the phone (on hold for over 20 minutes every time), leaving voicemails that were never returned, leaving emails that were never replied to, and trying to use the live chat and only getting erroneous information, I had to call the manufacturer myself to facilitate the return process and credit to my account. After I finally got someone on the phone to confirm the credit, the nasty customer service person had the audacity to get mad at me for calling the manufacturer myself. I explained that it was the last resort because they did such a horrible job with customer service. DO NOT SHOP HERE!

 I would not shop here again

Do not use this company!!!! Customer service sucks and you will loose your money. Ordered a pendant light and never received an order confirmation or any follow-up. After about a month, checked on item and was told it was delivered. I have been going back and forth since Feb. with a dispute with my CC company to get my money back. Company rep claimed I could get a refund after I pay a re-stocking fee. My question on how can I be charged a re-stocking fee for an item that was never received was never answered. Save your time and money and shop else where.

 I would not shop here again

Lighting universe has been a nightmare. I accidentally put through two orders online under two accounts (long story, my fault). I have been waiting for a credit for two months on the first order which I finally received a RGA# for and shipped back. The Customer lack-of Service Rep (tina) says she thought only one product was going to be returned (there were two lights in each order which I discussed I did not intend to order) and only gave me one shipping address. I still have not received the credit for the one light that made it to the right address... The other light is now lost and they will not call me back to help me get my money.. I am now without product and without my $300. This has been going on for 3 months now. I would not recommend them to my enemy.

 I would not shop here again

A pair of sconce was ordered on 1/13/08 with an eta of 2/08. After checking the status, another delay with a ship date of 3/1 was promised. It is now 3/6 and yet another delay with a ship date of 3/24 is promised. Make your own impression but as for myself, this will be the last time I will be dealing with this company along with any subsidiary of the parent company under the name of Allied Trade Groups. Various companies under the Allied Trade Group includes:
Decor Universe, Fixture Universe, Knobs and Hardware and Floor Surfaces.

 I would not shop here again

I bought a light fixture and the same day found it on sale on another site. I requested a refund of the difference. After several days and only after Lighting Universe had shipped the light (thus I could not cancel the order) did they inform me that they would not match the price. Shop somewhere else for better service and better prices.



 I would not shop here again

I ordered one chandelier and one hall light with a total cost that was just shy of$800.00. My order was shipped when promised and both lights arrived intact, no problems. I dealt several times via email with customer service rep named Lena Kim and she was superb. Very courteous, very professional, and all information she provided me was correct. I am very satisfied with lightinguniverse.com

 I would shop here again

I placed an order which was suppose to arrive no later than 2 weeks from the date of purchase. When 3 weeks was approaching and still no merchandise I called Lighting Universe to inquire about the status and get a tracking number. The representative   Read full review...

 I would not shop here again

If you decide you just have to place an order with these con artists make sure you get confirmation on every item and every price included in your order, because they will do nothing to fix it. "Included" in my "Price" were 3 items, one of which they   Read full review...

 I would not shop here again

This is one online store for Allied Trade Group (Lighting Universe, Fixture Universe et al) At this time, suggest stay as far away as possible from this company.They will answer their sales phone right away, but after they take your money you will   Read full review...

 I would not shop here again

Purchased one chandelier and was not notified of it being discontinued until a WHOLE week later. It had been discontinued for 3 YEARS!! Why it is still featured on your website I have no idea. Then I proceed to purchase another chandelier and no discount for the inconvenience caused by the previous order. So this order was supposed to ship on the Dec. 31st. Did not ship until the Jan. 8th! The manufacturer claimed that they do not ship during the holidays. So why would they tell me it would ship that day then. FINALLY it arrives then it's missing parts! Don't even try to get a response from leaving them a message or an email. Can't even get through their phones either. Terrible, do not order from

 I would not shop here again

The overall experience was extremely disappointing. I purchased over $8k worth of fixtures. The sales person took the order promptly however, the products were delayed, some arrived broken and customer service has been unresponsive. Even though they were aware that I was planning on ordering many more items (they were already listed in my shopping portfolio), they didn't address the issues. It's as if they aren't concerned with additional revenue. I've followed-up on credits due my account 8 times and am still waiting for a resolution. I would say that the operation is sloppy at best. Order status is not updated daily as is promised on the site and follow-up is virtually nonexistent. I've purchased the balance of my fixtures from another online source: lamps plus and have been very satisfied with the service as well as the products from the online provider.

 I would not shop here again

Web site said order will be shipped after a week. After a week it said it is shipped. I did not receive it for a week so I called them. They said order is not shipped and return process is kicked off (why?). Today I got a mail that my order will shipped next year (1/22/08). I WILL NEVER BUY STUFF FROM HERE AGAIN. No one in the company knows whats going on...

 I would not shop here again

They do NOT price match. I emailed them with better prices on two items that I was shipped & they stated they didn't price match sale prices. This was not stated on their website & who decides if it is a sale price? They just aren't going to pay me the difference. When I emailed them again with another website that was cheaper, they completely ignored me & did not respond. Also, one of the items on the website was priced incorrectly ($150 difference) & they would not honor the price. So sorry the said, but they still haven't changed the price on the site. What a bad experience all around. Would not recommend, for sure.

 I would not shop here again

1. Sent me the lamp looking as if it was taken out the garbage.

2. glass was broken.

3.It has been three weeks, and there is no any refund, despite the fact that they are taken almost half of the price for restocking fees.


4.The worst customer service!




 I would not shop here again

I ordered several light fixtures for my new office, because the website stated that it would be shipped off in 3-5 days. However, I received an email A WEEK later saying that they wouldn't be shipped off for another TWO weeks. Since I needed them as   Read full review...

 I would not shop here again

I do not know how this company stays in business. I would assume not with repeat customers. Everything that could have gone wrong did. A month and a half later I still have not received my complete order which they claimed would take 1-2 weeks. They billed me twice on a portion of the order. And one of the fixtures did not come with the mounting hardware which I contacted them about and probably will never see. I have been purchasing items over the internet for a long time now and this is the first time I have ever been so unsatisfied with a web site as to post a review. I will never go to this web site again. I would recommend Bellacor even though their prices are a little higher.

 I would not shop here again

HORRIBLE!!!!!
We have been trying since July to complete an order of $4000 in lighting with this company...we finally cancelled the whole order after 8 emails from them in two months..(1 each week for 2 months) with messages that the items were delayed ..finally we cancelled..then they shipped the order in October...3 months after original order was placed and a month after we cancelled. We sent numerous emails and left messages on their voicemails for weeks with no response. This week we talked to 5 different reps to try and return product (we ended up buying local to complete our kitchen remodel)...the best response we got was we could try to sell the items on EBAY...we will end up in court over this ridiculous company...we shop online all the time with fabulous results...this has been expensive and a waste of our time...

 I would not shop here again

After ordering a lamp on 8/23, I got a confirmation saying it would ship 9/3 (more than the 1-2 days they say on the site, but within reasonable time). They charged me for the lamp. On 10/1 after seeing the final ship update of 10/15, I decided to cancel. No attempts to try and cancel lamp were returned by this company (phone or email). 10 days later, I am still waiting. This is the only bad online experience I have ever had! STAY AWAY!!!


 I would not shop here again

Stay away, Beware! After ordering a lamp and receiving their confirmation e-mail a minute later I noticed they were charging me for two lamps instead of one and they were sending this long letter with their return policy of 25% re-stocking fee I called them immediately to let them know there was a mistake, the person on the phone said "no problem" and at my request sent me a corrected receipt, my surprise was the next day when I received an e-mail stating they were sending two lamps! I called them, the girl on the phone was rude and kept insisting that I had to receive the lamp (that I did not order) and after that go through their return process wich would involve expenses of shipping and the 25% re-stocking fee plus my expense and trouble to ship it back to them! I e-mailed the person that had sent me the corrected receipt, I faxed the manager they all ignored me! that just proves that they are malicious and unscrupulous

 I would not shop here again

I placed a large order of lighting for a house under construction early enough to allow for any possibility of back orders. When the fixtures arrived, I opened each box to make sure I got what I ordered and closed up the boxes for safekeeping until needed. Months later, when the electrician went to install the fixtures, we discovered that the bulb sockets were not for regular base up to 100 watt as advertised, rather, the sockets were for candelabra base 60 watt max. With only two bulbs to the fixture, the candelabra base 60 watt bulbs are not sufficient to light up my powder bath. It is obvious that what is on their website for specifications is not always accurate and Lighting Universe will do nothing to remedy the problem if past their 30 day return policy. It never crossed my mind to check the socket size of the fixtures, trusting what I was told in the website specs.

 I would not shop here again

I stumbled upon Lighting Universe to get some ideas for my kitchen remodel. After a few days searching for pendants, (and getting lost in the selection) I noticed that they had a showroom in town here in Kirkland, so I decided to go take a look. For a small showroom, I was surprised at the selection they had. I still had questions about can lighting and lighting design, so I asked Drew, my sales person about it. He answered every question I had and then some, then he offered to come out to my home to help design everything... for FREE! It took about 2 weeks to get everything we needed, which was a little longer than I wanted to wait, but now I'm glad we did. We just finished the project, and I'm just amazed how well it turned out. We'll be calling Drew again we're ready to start our next phase of remodel.

 I would shop here again

I am very disappointed with the service provided by Lighting Universe. We ordered two outside lighting fixtures. One of the fixtures arrived broken -- but rather than replace the entire fixture, they ordered us another glass panel from the manufacturer that we then had to install ourselves. No discount for the inconvenience was provided.

Moreover, although we used a coupon code to purchase the items, their system did not properly reflect the discount (a 5% discount). I emailed their customer service but they refused to grant me the discount despite their error. They also ignored several emails I sent thereafter.

Lighting Universe is the epitome of bad customer service.

 I would not shop here again

Run fast from this company, there are better places to shop like lightingshowplace.com etc.. better prices and probably better customer service. Lighting Universe does have a great selection on their website. However, that is about the only thing   Read full review...

 I would not shop here again

Products are as pictured and prices are very good, however, CUSTOMER SERVICE IS HORRIBLE. They typically take 2-3 days to follow-up on an email or telephone inquiry. I have never been able to call and actually speak with a live person.

Apparently, their inventory is minimal as many items shipped directly from the manufacturer.

Takes WEEKS to get a replacement product if anything is damaged.

Would not recommend them simply because of their customer service.

 I would not shop here again

GREAT STORE. Great selection. Great Prices. Excellent communication. Not everything was immediately available, but constant updates on delivery schedule.

 I would shop here again

very good. good selection, prices, and easey to use website.

 I would shop here again

Their product selection is excellent. I did not have to contact customer service for any reason so I cannot comment on their service. They do need to track orders better. I have received my order this past week but the tracking URL stills states that they are fulfilling my order.

 I would shop here again

the fixture was out of stock. did not receive it on the first promised date. finally it arrived

 I would shop here again

It is taking a long time to get the product - it did ship a few days ago. However, they did inform me from the start that it would take a few weeks to get the item in stock. If it would have been quicker, I would have rated this a five-star experience. The selection this merchant offers is awesome!

 I would shop here again

simple, straightforward, fair. They had what we were looking for and the price was right.

 I would shop here again

The item was shipping on time, and packaged carefully. Very good merchant.

 I would shop here again

The items were out of stock and their explanations and updates were cryptic. They have a good selection but should improve delivery, inventory and customer support.

 I would not shop here again

Once I knew what I needed, this site gave me the broadest spectrum of choices at the lowest cost. My wife and I are very happy with this transaction.

 I would shop here again

order updates online are not timely. would need hour by hour (or at least day by day) tracking of where product is. Information provided online was completely inaccurate with regards to timing of delivery.

 I would shop here again

Website navigation was easy, product was as expected, delivery was timely and price was appropriate as compared to similar products. I would buy from LightingUniverse again.

 I would shop here again

The site was user friendly and easy to work with. My problem is that I was not told that the item was on back order fpr 2 months. I had already completed my order and paid for it. I received an e-mail stating it was on back order.

 I would shop here again

Good selection of fixtures; however site didn't inform me of 2 month back-order until after order was finalized. They should have told me before purchasing.

 I would not shop here again

I am disappointed part of my order was backordered and they didn't notify me.

 I would shop here again

Excellent customer service - and the new fixtures are perfect!

 I would shop here again