LightingUniverse.com

It was most satisfactory

 I would shop here again

I would check to see where all components are made and what they are made of . As I stated in the first survey, the cut glass was made in Italy and beautiful. The mounting piece was made in China, plastic (not brass as expected) and cheap looking and made. There were also no directions and the threaded rod was too short no matter which way was attempted. Luckily, we had one on hand that fit. My husband built and did all the plumbing and wiring in our addition and the man on the telephone spoke as if he (husband) knew nothing. Item also not returnable. I would have returned it because of the plastic brass. g

 I would shop here again

I placed my order on-line for two patio furniture covers. When I had not received a confirmation of my order by the next day, I called the company. At that time I was told one of the items was back ordered and not expected in for 7-10 days. I attempted to cancel the order but was told I would not receive a cancellation confirmation for 1-2 days. When the confiramtion came through I was told one of the items had already been shipped and it could not be canceled. In the meantime I had found the same products for less on Amazon and had ordered them. Now I have two of the same item. To return the item to this company would have involved having to pay for shipping to me and back to the company plus a restocking fee, which was not worth it. In addition, my charge account was charged for both items and I did not receive the credit for the back ordered item for over a week.

 I would not shop here again

The web site is very good and contains a myriad of products. The site is also easy to navigate. At times, though, the product descriptions could be a bit more extensive. I do plan on purchasing more products from LightingUniverse.com in the future.

 I would shop here again

item was priced wrong on website. It took 5 days for them to cancel my order because of their mistake. Did not get a refund till I opened a dispute with PayPal. Very unprofessional. I did not receive any communication from them at all. I got all my info by tracking my order.

 I would not shop here again

it was very easy

 I would shop here again

Prices and selection and free shipping were all great.

 I would shop here again

I really don't know how I found it on the internet but I'm glad I did. The coat rack is exactly what I wanted for my new home. They sent it right out and I'm very happy.

 I would shop here again

I checked with our local lighting shop who will give us "contractors pricing". Lighting Universe beat that price by more than $30 per fixture and shipping was free. I'll definitely shop with Lighting Universe again. Our fixtures arrived in 13 days from the day I ordered them and in perfect condition.

 I would shop here again

Avoid these guys like the plague.I bought a lamp as a gift for my mother.Their website said it would ship in 2-3 days.It should have been delivered by Friday or Monday.The following Wed, 9 days after placing the order, I called to find   Read full review...

 I would not shop here again

Easy website. Good value & fast shipping.

 I would shop here again

everything was good except the light fixture had bad threading in one of the extension rods and a dye and tap is the only thing needed to thread it but i cannot find the right size. maybe it is metric?

 I would shop here again

Generally this is a fabulous place to shop as it has excellent prices, but don't order anything you're not certain you will like. The shopper should always double check their order form as well as the receipt emailed back from the company. If you or your computer makes an error you may be stuck paying for incorrect merchandise. Be aware that the return policy for every item is different, it is never flexible, and some things are not returnable at all.

 I would shop here again

The shipping status was not up to date on the account website. This could be, because the item was not a stock item and had to be shipped by the manufacturer/distributor. It would be nice, if this information would be available on the account website. Other than that I would shop there again especially for an expensive item like this. Thank you!

 I would shop here again

prices are reasonable for the product and the delivery was great.

 I would shop here again

Happy with transaction

 I would shop here again

We were extremely happy with the price and the quality of the post and light. It was so easy to install and it makes such a difference to the front of our house.

 I would shop here again

Very dissatisfied.  These guys are crooks.  If you want to utilize the company's price matching guarantee, forget about it.  They won't ever respond back to you to agree to match those items that are priced lower elsewhere. It is simply an unethical strategy to make you think they have price matching.  We're now going to court...

Also beware-- any promises they make about something being in stock and ready to ship are false.   However, you won't find this out until the end, so don't order if you need the item in any given time period.

The Better Business Bureau told me this company has had many complaints, but as long as the company 'responds' to the complaint, they can keep a decent rating.

 I would not shop here again

Overall experience was OK. The promising shipping time is never right though.

 I would shop here again

The experience was excellent. Our order was at our home in one day from the order placement.

 I would shop here again

I ordered a set of lights in February for a recent bathroom remodel.  The website listed that the items were in stock and would arrive within a week.  In fact the website stated that estimated shipping was "fast".  At the beginning   Read full review...

 I would not shop here again

My experience in shopping with Lighting Universe was excellent.

 I would shop here again

as my previous survey said I was VERY DISAPPOINTED because I was told my products would arrive in time as I was visiting where I had them sent and had to leave on a particular day and they were to arrive before then and didn't...now I don't have the products and don't know when I will be able to get them and the 30 day return policy will be no good and if they don't suit, then I am stuck with the products...I even reported this to customer service and there was nothing they could do for me...not even extend the return policy...nothing...and this was YOUR FAULT...Ruth

 I would not shop here again

amazing selection. fair prices. speedy shipping.

 I would shop here again

Great quality products - quick and easy purchase - timely shipping.

 I would shop here again

Excellent selection, great prices, very quick shipping. I love the items, they are just what I was looking for!

 I would shop here again

I only bought this shade here because it was discontinued at Target where I had bought several others. I think that you are selling it for about 10-15 dollars more than you should. It arrived about five days later than I thought it would. The box was poorly padded and dented during the process. If I had not been desparate to find another one of these shades, I would not have purchased it from you.

 I would shop here again

I had a good experience shopping the LightingUniverse website. They have so many products and the organization of and classification of them was clear and understandable.

 I would shop here again

The light was as advertised, was packaged and arrived whole.

 I would shop here again

Found what I was looking for right away. I enjoy shopping at a site where shipping is included. Much easier to evaluate cost between sites. The order was easy and the sink arrived very quickly and in great shape.

 I would shop here again

I ordered a ceiling fan and delivery was very timely.  The product was better than I expected.  There was a part missing from the box, but their customer service ordered me a replacement part immediately and handeled the issue professionally.

I am exteremely satisfied with my product and services.

 I would shop here again

I can't stress how awful this company is to deal with. Please, please, please, save yourself the hassle and do not order anything from this company. The Lighting Universe was the worst eshopping experience I ever had and I   Read full review...

 I would not shop here again

It seems that my experience with Lighting Universe was not unique!  We ordered from them, received fixtures rapidly.  However, the description on the web site did not match the actual size of the fixtures.  We contacted customer service and got the whole RMA to RGA run around where they place all the responsibility for processing the return on their provider (the manufacturer) and on the customer.  ATG is off fondling your money while you have to continually contact customer service to get progress out of the refund process.  Our return was initiated in September of 2008.  And we are still waiting (12/18/2008). 
Save yourself the greif of having to write up a bad review from a bad experience. Avoid LightingUniverse and Allied Trade Group related web companies.  All of our other lighting purchases online were professional and easy to work with.  Let the buyer beware!

 I would not shop here again

The order was placed and received in about 10 days.  I liked all items but one.The return attempt was a nightmare I am still involved in 3 months later.  You can get all of these items elsewhere.  Do it!!!

 I would not shop here again

They don't mention the 15% restocking fee plus the fact that they are simply an order taker and biller with the merchandise being shipped directly to (and for returns, back to) the vendor.

Customer service was OK. Just PO'd about restocking fee and having to ship one order back to two vendors.

UPDATE: Getting a refund has been hellish. They take forever, and then the amount is much less than it is supposed to be. I am on the verge of filing a complaint with our Attorney General's office. Yes, it has gotten that bad.

 I would not shop here again

This has to be the worst e-commerce vendor I have ever dealt with. ATG, the parent company just sets up on-line drop ship web stores for the manufacturers and have done so across many types of stores/products. As far as my individual experience, not once, but twice, they shipped the wrong products. Ordered post lights, got lights not for posts. Twice! Sent the products back twice. Now after a month after returning everything via UPS, I am still awaiting credit. Called them today and they said they haven't seen the credit from the manufacturer. Was a huge argument and plenty of phone time to get them to waive the restocking fee. I could not recommend strong enough not buy stuff from here. Who knows if I'll ever see the credit.

 I would not shop here again

Awful. First they shipped the wrong light, then they only shipped half of the order. It took forever to get an RMA number to return what I did receive and it is taking forever to actually get the credit.

 I would not shop here again

Horrible experience with cheap lamps and incompetent and unhelpful customer service. Tried to return unwanted stuff. They would not waive the restocking fee even tho the lamps did not swing as expected.Never got anyone on the line without a 15 minute wait. I kept calling to get the address to return it to after getting an RMA number. They said it could take up to 14 business days to get the correct address for the lamp company.I waited 7 business days and then started emailing and calling. In the meantime, I get e mails saying we haven't received your merchandise. If we don't get it by the end of the month we'll assume you want to keep it!! Finally, I had a fit on the phone and a customer service rep finally gave me Lighting Universe's address rather than the lamp company. Clearly their goal was to make it almost impossible for the items to be returned.It still remains to be seen whether my credit card is appropriately credited. I shop frequently on line and have never encountered anything like this KEEP AWAY!!

 I would not shop here again

This company is strictly a middle man that drop ships from manufacturers. If you have ANY problem from damage in shipping to something more serious like TRUE damage in the manufacturing process, or even if you decide you don't like the fixture, they   Read full review...

 I would not shop here again

TERRIBLE RETURN POLICY AND WORST CUSTOMER SERVICE EVER!
I am still waiting for a refund for a product they received over TWO MONTHS AGO.
No one, not even a supervisor, can tell me why I have not received my credit back yet.
Basically you lose out on shipping fees as well as 20% re-stocking fees. I lost nearly $50 on a $200 order. What a waste.
This is ridiculous, considering that most online companies do not charge re-stocking fees anymore.
I will never shop there again. I should have searched for reviews before I purchased from them, but they were the only company who had the fixture I thought I wanted.

 I would not shop here again