LightingUniverse.com

very satisfied with their services

 I would shop here again

I wanted a very specific type of fixture,so it took awhile to locate exactly what I wanted. It arrived quickly and good order. I would order from them again.

 I would shop here again

Love the product and the help assistants were excellent with the "chat" on-line

 I would shop here again

Very good. A problem with a defective knob on 2nd order but replacement is on the way.

 I would shop here again

The first table lamp showed up rusty and with welding imperfections. I called in and they immediately sent a new one. The second table lamp has some imperfections with the welds, but we are still waiting for the floor lamp to see what kind of quality it is in before deciding to send everything back. They say that the floor lamp was delivered with the first lamp, but it was not. So we are still waiting for the floor lamp. This has been frustrating. Service has been preety good, lamp quality poor!

 I would shop here again

Very good shopping experience! I began with ordering two end tables.  When they arrived I was very pleased with the quality of the product.  I then ordered another end table and a coffee table.   All the tables are sturdy and well made.  And the price is very reasonable.  I checked out tables at area furniture stores and found similar tables starting at twice the price. The tables are relatively easy to assemble, and I was very pleased with how quickly my order was delivered.  I received them within a week of placing my order.  I definitely recommend this vendor.

 I would shop here again

Good selection and pricing-quick shipping-recommend

 I would shop here again

one month ago i ordered this item (no mention of it being out of stock)and the merchant promptly took payment it was a christmas present for my daughter but it is obvious she will not receive it before christmas i wonder if she will receive it at all im an old retired guy with a lot of time on my hands and promise to use some of it discouraging other folks from making the same mistake i did

 I would not shop here again

cx service is great!!

 I would shop here again

I placed fairly large order on their website which somehow git entered into their system twice - two absolutely identical orders started arriving to my doorsteps couple days later. I called their customer service to notify of situation and asked them to pick up extra items which I did not purchase. Lighting Universe support was absolutely terrible in handling this matter, they refused to pay for shipment and accused me of placing the same order twice. I was so disgusted with the way they treated me over the phone that decided to return my original order as well. If I have to pay for their mistakes then might as well take my $ somewhere else.

 I would not shop here again

This is the place for home goods. Their selection is vast, their customer service is outstanding. And they're really nice, too. Delivery was expedited by emails letting you know just where your order stood.

 I would shop here again

Please be aware that the price match guarantee is an absolute LIE. I found a better price with a competitor, which I made Lighting Universe aware of via the live chat. Their response was to offer absolutely nothing, only to repeat their standard price. I   Read full review...

 I would not shop here again

The use of lightinguniverse.com will depend on the pricing in the future.

 I would shop here again

I received excellent service. The only problem that I had was that I submitted a question by e-mail about one of the products and did not receive a reply until after my order had been submitted (more than a week later). I relied on another web site's description of the identical product in making my decision to order it.

 I would shop here again

Although my fixture arrived damaged, I was able to get quick help from the phone representatives and received the replacement part in an amazingly quick period of time. Damages happen but how a company reacts is definitely how I rate a company and LightingUniverse is one of the best sites I have ever used to shop online. I've used them in the past and will absolutely use them in the future when I need lighting fixtures.

 I would shop here again

I will never order from Lighting Universe again. After spending over $1000 dollars with Lighting Universe, one of the items in my order arrived damaged. After two calls to customer service, they finally agreed to send me a replacement free of charge. They provided me with what they called a Reference # and told me to expect the item to arrive within 1 week. A confirmation of the replacement order was sent to me via email the next day. After three weeks I had not received the item, so I contacted customer service again. They denied making a commitment to replace the item, and essentially accused me of lying. They refused to allow me to talk to a supervisor and told me there was nothing more they would do.

Based on my personal experience and what appears to be a consistent pattern of dishonest and/or fraudulent business practices, I plan to take up this matter with the Washington State Attorney General's office.

 I would not shop here again

   Horrific experience, ordered products went into back order only AFTER I had placed the order (days after, in fact), and delayed 4 weeks!   I tried dealing with customer service, but they have the absolute worst customer service I ever dealt with.
   I would NEVER shop with them again.

 I would not shop here again

There was an error on the order so I immediately cancelled. The transaction went through to paypal that night Oct 16th. It still shows on my paypal account even though the transaction was cancelled within one minute after placing the order and no lights were ever shipped. I contacted customer service last week but nothing has been done and noone ever got back to me. Since then I found out that any products this company has, I can buy them elsewhere for less money and less trouble.

 I would not shop here again

Love them! Bought the 3 light and 4 light mounted them facing down. The only problem was trying to install normal light bulbs. The globes are narrow and the threading is a challenge. Finally we bought the decorative flame clear light bulbs 60W and they installed much easier! And they look beautiful. The fixture is modern and classy! The company was great to deal with. I would buy from them again and they have the best selection. I looked everywhere for the perfect lights for my bathrooms!

 I would shop here again

The light was in good condition, however, it was missing important hardware. Did not call mfg since we had the parts from an old light. The order tracking was poor because the link on their site did not work. I "clicked" for order status and nothing happened. Also, I was unable to fill out their satisfaction survey for the same reason. Link did not work...

 I would shop here again

I sent email re light shown & recd no response. I called & got my answer. I saw the exact post $10 cheaper online. Other than that, I am very happy w/the product.

 I would shop here again

They're probably OK if you have no issues with your order.  But, if you need to make a return, even over an item that looks nothing like it did online, it's a nightmare!  I just lived this and it took me 6 chat sessions and calls and 3 weeks to   Read full review...

 I would not shop here again

Shopping experience generally positive. Items came within a reasonable time after order. I had to return this order due to the unacceptable greenish tinge of the LED Lamps. They would do themselves and their customers a great favor if they published accurate color temperatures or color spectrum density for Led Lights as these can not be replaced like Halogens or incandescent lamps.

 I would shop here again

First fixture was received damaged. Customer service would not expedite the shipment of the replacement. The return of the first item, remains open and the box sitting here taking up space, after a week of notifying. The replacement was received and in perfect condition. The return process needs improvement, and customer service needs the authority to expedite replacement shipments.

 I would shop here again

Original delivery seemed overly long but actual delivery was much sooner.

 I would shop here again

I feel that I received excellent service from this merchant. I would use them again.

 I would shop here again

Was pleased with my purchase. Found exactly what we were looking for. Items received very promptly and in excellent condition. Would definitely use again when shopping online.

 I would shop here again

The site was well organized and easy to navigate. There was a wide selection of products. The lamps were clearly described and photographed, which made it easier to select the correct item. The customer reviews also helped us select the correct lamp for our difficult lighting problem. We found a beautiful picture light that arrived promptly as promised. It illuminated a painting without glare and provided soft light for that side of the room. We also received a follow up email from Lighting Universe asking if everything was to our satisfaction. The lamp we selected was reasonably priced, certainly competitive with other online stores, and the quality excellent. We will definitely shop here again.

 I would shop here again

Ordering was smooth. Returning? Not so much.

 I would shop here again

I purchased two crystal wall sconces and a crystal chandelier for $2,300 on June 6th. I unpacked these items a few weeks later when my electrician came to install them. Beginning on 7/19 I contacted ATG numerous times via both telephone and   Read full review...

 I would not shop here again

I received the item in a reasonable time and it arrived in good condition. However, it is not suitable as it does not look good in the room for which it was purchased. I sent an email yesterday, requesting information regarding the merchant's return policy but have not yet received a response.

 I would shop here again

HORRIBLE experience!  I ordered two items.  They e-mailed me that one item had shipped, however the tracking number provided was not for my package and it showed the destination more than 1,000 miles from my address.  Also, that item had   Read full review...

 I would not shop here again

I failed to note that three of my lamps needed a "knuckle" or swivel for my slanted ceiling. Imagine my frustration when my electrician tried to install them. Now all I need is a return address to complete my order in a timely manner. Thanks!

 I would shop here again

The installation instructions are incomplete. They say to make wire connections with wire nuts: (a) black wire from the fixture to the black wire from the power source, (b) white wire from the fixture to the white wire from the power source. The power source also has a bare ground wire. The instructions do not say what to do with the ground wire. I connected the ground wire to the metal pole, using a small nut and bolt, with the bolt going in through a small hole in the pole, and the nut inside the pole. It was not easy to position the nut properly, since the hole was about 4 inches below the open top end of the pole.

 I would shop here again

We very much like the design if the lamp. However: It seems that the product was a used one and was unprofessionally re-packaged. The power cable was full of sticky white stuff (styropore). Also, one of the corner distance holder colapsed during transport and damaged the shade. Will buy a new shade from home depot.

 I would not shop here again

This has beed VERY frutrating No hassle returns is a lie.  took months to get return then they added re-stocking fee even though the manufactorer  Justice design group states no re-stocking fee and Lighting Universe states no re-stocking fee but they charge it. Customer service is horrible as you can stay on hold for 30 minutess or more .  

 I would not shop here again

Lamps were ordered, CC charged - 8/1/11 - 10:59am Confirmation e-mail - received - 8/2/11 - 11:12am Status update e-mail received - 8/2/11 (Lamps to ship 8/4/11) Two e-mails cancelling order by Lighting Universe received - 8/3/11 - lamps discontinued. LU Would be contacting with replacement suggestions Contacted LU via live - live chat as lamps were still being shown as available on website - lamps still discontinued and it would take approximately 5 days for refund to show on cc. Refund posted on CC - 8/10/11. No one from LU ever contacted me with regards to possible substitutions for original lamps ordered. Purchased lamps from Lamps Plus instead. (order placed on 8/6/11-received on 8/11/11) Lighting Universe shows plenty of lamps/lighting but much is not in stock. The lamps I tried to purchase were "in stock" but then not. Would most certainly NOT shop this merchant again.

 I would shop here again

Everything was super please keep up

 I would shop here again

This is the third time I have used this merchant, each time everything went smoothly

 I would shop here again

I had never shopped here before and wasn't sure what my experience would be? It was wonderful! I love the small crossbody bag that I ordered. It got here fairly quickly and the price was right! Would shop here again!

 I would shop here again