LightingDirect

When what I ordered was not readily available, I cancelled the order prior to its being shipped.  But not only was it shipped anyhow, they shipped me two of the item  Lighting Direct admitted they had made a mistake and would pay for the return.  Again, they did it in twos, first FedEx then UPS arrived to pick up the items.  I tracked the return and provided Lighting Direct with return data.  They promised a refund but here I am two weeks later without a refund being sent to my credit card.  I am familiar with the speed of electronic signals (the speed of light but not Lighting Direct).  Throughout the ordeal, every agent has been totally agreeable but at the same time totally incompetent.

 I would not shop here again

Smooth process. Satisfied with product and service.

 I would shop here again

I ordered 3 bathroom vanity lights. As I unpacked them, I noticed the first light was crooked. I attempted to fill out a return form on their site - it's been purposely disabled I found out later by the company. I called and got a CSR - she explained   Read full review...

 I would not shop here again

good

 I would shop here again

I bought two separate pendant lights from them at very good prices. Shipping time was prompt. However, when I found it necessary to return an item, it took nearly a month to get my refund after they received the item I sent. That is unacceptable. How long does it take to electronically issue money back to Pay Pal??? Apparently too long. I'd recommend you buy from them but be sure of your purchase!

 I would shop here again

easy to reach, very friendly and helpful

 I would shop here again

Found lamps advertised on their site for $75, and ordered Even got confirmation order for both, with the $75 dollar/ea. price.

2 days later received a call from them, that THEY made a mistake, and that their actual(?) price was $171 each, but out of the goodness of their heart, they'd let me have them.

For an extra $40 each. Not exactly legal in CA, and complete BS to expect a customer to cover what they admitted was their mistake (Made twice...)

This kind of soft theft via "mistakes" demonstrates the absolute worst of E-commerce-

 I would not shop here again

I found Lighting Direct when I was looking for a better price on a fixture I had found on another web site. Lighting Direct's price did beat the competions' so I ordered it. It took significantly longer to receive this fixture than I anticipated. It didn't ship for at least 7-10 days and when I did receive it, it had rust damage. I immediately called in to make an exchange and I was supposed to receive information on returning the damaged fixture within a few days, but I haven't yet. Other companies I've dealt with have been much more efficient in delivering return information and in communicating generally. Lighting Direct has not automatically sent me shipping confirmations or tracking information, but will if it is requested. They have been prompt in responding to e-mail inquiries. Maybe my experience isn't typical -- I assume my fixture was more difficult to get out in a timely manner, but as this is the only experience I've had with them I can't be sure.

 I would not shop here again

Excellent prices for the four lights I purchased. The quality was good and they arrived in excellent condition. I would definitely use this web site again!

 I would shop here again

When I placed the order it would have been helpful to know if the item was in stock and when it was expected to ship.

 I would shop here again

Very good website layout and easy to navigate around. Excellent customer service, excellent and timely communication!

 I would shop here again

Unbelievably great!! I ordered my light, and two days later I received an email saying it had been shipped and 2 hours later it arrived in perfect condition. It is a beautiful light and I'm thrilled with the whole process. Thank you Thank you Thank you!!! Tanya Baumgart

 I would shop here again

Ggood price, great selection and web-site, prompt delivery

 I would shop here again

Easy to navigate website. Did a Google search and located a coupo for additional 10% off at checkout, making their great price even better.

 I would shop here again