LensDiscounters

LensDiscounters
 
Average Rating: 4.38/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Very disappointed no rebate was...

by LensDiscounters Shopper, February 4, 2013
Very disappointed no rebate was offered, others had rebates for the same thing.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The woman who helped was so attentive...

by LensDiscounters Shopper, January 30, 2013
The woman who helped was so attentive and professional, she should be a role model for all phone sales/reps. She is why I will continue to use your company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I didn't think I was suppose to be...

by LensDiscounters Shopper, January 11, 2013
I didn't think I was suppose to be billed until my order shipped but I was billed the day my Rx was verified. Status has said "order processing" for 7 days since Rx was verified. I feel this is an unacceptable amount of time to process an order. I used to receive my order in a reasonable amount of time. I will be checking 1-800-Contacts and other sites to place my next order.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

The Best!

by LensDiscounters Shopper, January 8, 2013
The Best!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am repeated customer becuase I like...

by LensDiscounters Shopper, December 28, 2012
I am repeated customer becuase I like the service.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very pleased

by LensDiscounters Shopper, December 11, 2012
Very pleased

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything was to my satisfaction.

by LensDiscounters Shopper, December 7, 2012
Everything was to my satisfaction.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have ordered from LensDiscounters...

by LensDiscounters Shopper, November 12, 2012
I have ordered from LensDiscounters several times. Orders always arrive quickly and they have the best prices anywhere. This time I got a note from customer service that they could not confirm my prescription. The issue was resolved immediately and my lenses arrived 2 days later.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

prices are good and receive in a very...

by LensDiscounters Shopper, November 12, 2012
prices are good and receive in a very short amount of time from the order placement.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

WORST EXPERIENCE EVER/FRAUD!!!!!!!!!!!!!!!!!

by annon12, August 29, 2012
Please read this because it is very honest! I order purevision contacts from Lensdiscounters and when I wore the lenses they were defective. I called the company and they said they wont accept it so they sent me to Bausch and Lomb for a refund. Busch and Lomb called me back stating that the lenses are "TRIAL" lenses and that they wont refund my money so they send me to customer claims- a higher department to deal with the issue. The manager(Shawn) and most of the employees there at lensdiscounters were very rude! Shawn sent me some really disrespectful emails claiming that I am a liar just so he could protect his fraud company. 2 months later and I am still trying to get my money back. Stay away from this company!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

will use again

by LensDiscounters Shopper, August 21, 2012
will use again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

SLOW!! ordered lens on 8/2 its 8/10 order still processing

by sixinall, August 10, 2012
easy to shop at the store prices are good but if you want your contacts any time in the near futher don't order from here. It is 8 days since I ordered and the order is still processing. Then it is another 3 to 7 day wait for shipping time

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Got what I ordered faster than...

by LensDiscounters Shopper, July 22, 2012
Got what I ordered faster than estimated, yay!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent pricing, prompt processing,...

by LensDiscounters Shopper, July 9, 2012
excellent pricing, prompt processing, but no order tracking once shipped

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I've never waited so long to...

by LensDiscounters Shopper, June 20, 2012
I've never waited so long to receive an order from any other company. Never again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Have not received product yet

by LensDiscounters Shopper, June 6, 2012
Have not received product yet

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was unhappy with the time it took to...

by LensDiscounters Shopper, May 12, 2012
I was unhappy with the time it took to receive my order and that my account was charged days before my order was shipped.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shopping experience was fine, but I...

by LensDiscounters Shopper, May 9, 2012
Shopping experience was fine, but I have been a customer for several years now. Lensdiscounter should offer a loyalty program and discount those that use their website. I wear 2 different contacts and the price of one is less than the competitors (not by much) but the price of the other is more! Should be lowest priced vendor and give incentives to those that are loyal customers!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good experience

by LensDiscounters Shopper, April 7, 2012
Good experience

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good experience.

by LensDiscounters Shopper, March 28, 2012
Good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i was very satisified :-)

by LensDiscounters Shopper, March 20, 2012
i was very satisified :-)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received order in less time than I...

by LensDiscounters Shopper, March 10, 2012
Received order in less time than I expected!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent. Service, received ahead of...

by LensDiscounters Shopper, March 8, 2012
Excellent. Service, received ahead of expected

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Looked online at different companies...

by LensDiscounters Shopper, March 2, 2012
Looked online at different companies and found lowest price here at LensDiscounters! They can't be beat, not even at retailers locally!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Will order from them again . Received...

by LensDiscounters Shopper, February 16, 2012
Will order from them again . Received my lenes in less than a week !

  I would shop here again
Overall Rating: 5/5.0 store rating
 

lenses came correct and on time!

by LensDiscounters Shopper, February 13, 2012
lenses came correct and on time!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The web site is easy to navigate. They...

by LensDiscounters Shopper, January 10, 2012
The web site is easy to navigate. They have the best prices and huge variety. Shipping was lightening fast. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have ordered from Lensdiscounters...

by LensDiscounters Shopper, January 3, 2012
I have ordered from Lensdiscounters before am very happy with prices and the fast delivery of my contacts. I would highly recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

order was processed right away....

by LensDiscounters Shopper, December 23, 2011
order was processed right away. Re-order was extremely easy. Will use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They had a great selection of lenses at...

by LensDiscounters Shopper, December 19, 2011
They had a great selection of lenses at great prices! One of the prescriptions was for a toric lens and even though the site stated it may take a bit longer to receive; it arrived along w/the regular lens. Would re-order through them for the pricing and quick turn-around time. Saved about 45% over what Dr's office was going to charge on the toric lens.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Got defective lenses twice, with shoddy customer service response

by blesst2, December 5, 2011
Twice I have received defective lenses that were already torn when I opened the pkg or which tore within 48 hrs of opening. Cust Serv was supposed to send replacement pkg. But when I called a week later, they couldn't find a tracking number, which essentially says they never sent replacements. Their "mess-up" has left me with NO contact lenses to use!! Also, Chrystal in CS Dept refused to give me the name of the President/CEO of company when I asked.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I've used LensDiscounters for...

by LensDiscounters Shopper, November 29, 2011
I've used LensDiscounters for years. I love the prices and the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have been ordering my contact...

by LensDiscounters Shopper, October 25, 2011
I have been ordering my contact lens's for years through LensDiscounters. They continue to offer the best prices and excellent customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Just fine

by LensDiscounters Shopper, October 19, 2011
Just fine

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They were prompt and the lenses arrived...

by LensDiscounters Shopper, September 26, 2011
They were prompt and the lenses arrived ib good condtion. I bought from them last year and they sent me a notice that it had been almost a year. Time to order. I appreciated that.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have one suggestion that would make...

by LensDiscounters Shopper, September 24, 2011
I have one suggestion that would make Lens Discounters "Excellent" in my book. I would like a reorder option where both of the people I order for are listed with their respective prescriptions and shipping addresses. It seems I always end up having to modify a previous order when I "reorder". Thank you!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great!

by LensDiscounters Shopper, August 1, 2011
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

terrible service...never again!

by mrobertsfyi, July 26, 2011
I needed to order replacement lens in time for my vacation and chose lens discounters -despite the slightly higher price -because I thought they might be quicker than my optician and the other online firms I've used in the past.  Unfortunately, I have been waiting for a month for my lens that typically take 2 weeks (2 weeks and a few days at the most!) to arrive, and my vacation was spent wearing my uncomfortable old lens.  They claim my order was placed immediatley however, their on-line tracking shows that they did not order my lens from the manufacturer until 10 days after I placed the order and they charged my card.  Because I really need my lens and can't wait much longer, my optician has placed an order for me and conmfirmed that it will take two weeks to arrive.  So I've ended up paying twice and will have a back-up pair

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Always reliable! Always quick shipping!

by LensDiscounters Shopper, July 25, 2011
Always reliable! Always quick shipping!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very pleased with the price and how...

by LensDiscounters Shopper, April 26, 2011
Very pleased with the price and how quickly my order arrived. So glad a friend recommended LensDiscounters.

  I would shop here again
Overall Rating: 5/5.0 store rating

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