LensDiscounters

LensDiscounters
 
Average Rating: 4.39/5.0 store rating
Customer Service 4
On-Time Delivery 4
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The web site is easy to navigate. They...

by LensDiscounters Shopper, January 10, 2012
The web site is easy to navigate. They have the best prices and huge variety. Shipping was lightening fast. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have ordered from Lensdiscounters...

by LensDiscounters Shopper, January 3, 2012
I have ordered from Lensdiscounters before am very happy with prices and the fast delivery of my contacts. I would highly recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

order was processed right away....

by LensDiscounters Shopper, December 23, 2011
order was processed right away. Re-order was extremely easy. Will use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They had a great selection of lenses at...

by LensDiscounters Shopper, December 19, 2011
They had a great selection of lenses at great prices! One of the prescriptions was for a toric lens and even though the site stated it may take a bit longer to receive; it arrived along w/the regular lens. Would re-order through them for the pricing and quick turn-around time. Saved about 45% over what Dr's office was going to charge on the toric lens.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Got defective lenses twice, with shoddy customer service response

by blesst2, December 5, 2011
Twice I have received defective lenses that were already torn when I opened the pkg or which tore within 48 hrs of opening. Cust Serv was supposed to send replacement pkg. But when I called a week later, they couldn't find a tracking number, which essentially says they never sent replacements. Their "mess-up" has left me with NO contact lenses to use!! Also, Chrystal in CS Dept refused to give me the name of the President/CEO of company when I asked.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I've used LensDiscounters for...

by LensDiscounters Shopper, November 29, 2011
I've used LensDiscounters for years. I love the prices and the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have been ordering my contact...

by LensDiscounters Shopper, October 25, 2011
I have been ordering my contact lens's for years through LensDiscounters. They continue to offer the best prices and excellent customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Just fine

by LensDiscounters Shopper, October 19, 2011
Just fine

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They were prompt and the lenses arrived...

by LensDiscounters Shopper, September 26, 2011
They were prompt and the lenses arrived ib good condtion. I bought from them last year and they sent me a notice that it had been almost a year. Time to order. I appreciated that.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have one suggestion that would make...

by LensDiscounters Shopper, September 24, 2011
I have one suggestion that would make Lens Discounters "Excellent" in my book. I would like a reorder option where both of the people I order for are listed with their respective prescriptions and shipping addresses. It seems I always end up having to modify a previous order when I "reorder". Thank you!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great!

by LensDiscounters Shopper, August 1, 2011
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

terrible service...never again!

by mrobertsfyi, July 26, 2011
I needed to order replacement lens in time for my vacation and chose lens discounters -despite the slightly higher price -because I thought they might be quicker than my optician and the other online firms I've used in the past.  Unfortunately, I have been waiting for a month for my lens that typically take 2 weeks (2 weeks and a few days at the most!) to arrive, and my vacation was spent wearing my uncomfortable old lens.  They claim my order was placed immediatley however, their on-line tracking shows that they did not order my lens from the manufacturer until 10 days after I placed the order and they charged my card.  Because I really need my lens and can't wait much longer, my optician has placed an order for me and conmfirmed that it will take two weeks to arrive.  So I've ended up paying twice and will have a back-up pair

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Always reliable! Always quick shipping!

by LensDiscounters Shopper, July 25, 2011
Always reliable! Always quick shipping!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very pleased with the price and how...

by LensDiscounters Shopper, April 26, 2011
Very pleased with the price and how quickly my order arrived. So glad a friend recommended LensDiscounters.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very quick :)

by LensDiscounters Shopper, April 23, 2011
very quick :)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good.

by LensDiscounters Shopper, April 13, 2011
very good.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Really appreciate the...

by LensDiscounters Shopper, April 9, 2011
Really appreciate the "Reorder" capability, but would love for it to be a little more sophisticated. The two people I order for have different shipping addresses. I would like the shipping address tagged specifically to a reorder. Thank you!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Overall great experience. I have been...

by LensDiscounters Shopper, April 4, 2011
Overall great experience. I have been shopping w/ LD for several years now.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always excellent speedy service from...

by LensDiscounters Shopper, April 1, 2011
Always excellent speedy service from these friendly and knowledgeable professionals. i especially appreciate their timely reminders.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Horrible Customer Service

by internetmom, March 29, 2011
I ordered contacts from them 2 weeks ago and still have not received them.  I called multiple times and was told someone would get back to me.  Never did.  I'm still waiting for a call back.  

  One rep even told me that they would ship out new ones since I didn't receive them.  When I called the next day to find out if they did indeed ship, I was told by a different rep that they have to determine if it was indeed lost before they will ship out new contacts.  They had to request tracking info from shipping dept. AGAIN since they never got an answer a few days back.  How long does it take to get a tracking #? 

Customer service will tell you what you want to hear, but won't follow through.  I haven't heard back from them about any undated tracking info.  They are horrible.  Buyer beware.

This was not worth the hassle.  I will be buying my contacts elsewhere from now on.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Always have the best prices and have...

by LensDiscounters Shopper, March 28, 2011
Always have the best prices and have never had a problem with my orders. Been with Lensdiscounters for 5years and prices never go higher in my case my contacts seem to be cheaper each year. Very satisfied and I always referr my friends and family here.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

All experiences have been positive....

by LensDiscounters Shopper, March 23, 2011
All experiences have been positive. Product has arrived on time or sooner than expected in perfect condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I called to inquire about a few things,...

by LensDiscounters Shopper, March 17, 2011
I called to inquire about a few things, they answered all my qs in a straight fwd manner & referred me to the correct lenses for me! Excellent csr!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Oredering was easy and everything went...

by LensDiscounters Shopper, March 15, 2011
Oredering was easy and everything went smoothly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service and the lowest prices...

by LensDiscounters Shopper, March 13, 2011
Excellent service and the lowest prices I could find. Been buying from LensDiscount for the last three years and they have always been quick, easy, and the best price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Price was what got me here, about half...

by LensDiscounters Shopper, March 12, 2011
Price was what got me here, about half the price of where I purchsed lens before!?! I will be a returned cuctomer!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service.

by LensDiscounters Shopper, March 9, 2011
Excellent service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by LensDiscounters Shopper, March 3, 2011
great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is my third or fourth order from...

by LensDiscounters Shopper, February 27, 2011
This is my third or fourth order from Lens Discounters and I have been very satisfied. I would love it if there was a way to put an order together from "patient records", as I have two children for whom I order. The "Reorder" option doesn't seem to offer quite as much flexibility as I would like. Thanks for asking!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Got what i ordered faster than i...

by LensDiscounters Shopper, February 27, 2011
Got what i ordered faster than i expected. Would buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I'm happy with the contacts and...

by LensDiscounters Shopper, February 25, 2011
I'm happy with the contacts and they really don't feel any different from any other manufactor. My son also wears contacts which are the Toric. He has had no problems with them. I really appreciate that your contacts are much cheaper than 1800contacts. I will continue to shop with LensDiscounters! Thanks Linda Gresham-Ross

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great site, easy transaction and great...

by LensDiscounters Shopper, February 24, 2011
Great site, easy transaction and great prices. I really could not think of anything else they could do to improve.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

never got any rebate, shop here because...

by LensDiscounters Shopper, February 19, 2011
never got any rebate, shop here because of a resonalbe price on lenses. Unfortunately a couple of questions don[t apply to my order and this ha put this program in a loop which means I'll have to put in answers that are not related to the question. 8# and 6

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Went better than expected.

by LensDiscounters Shopper, February 16, 2011
Went better than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Amazing Prices and FAST Shipping!

by barley03, February 16, 2011
Incredible prices compared to all others and VERY fast shipping! After reading some of the reviews I was a little weary of ordering my new lenses from them, but I decided to take and chance and I was very pleasantly surprised. Thank you lensdiscounters!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Contact lenses arrived quickly, and...

by LensDiscounters Shopper, February 15, 2011
Contact lenses arrived quickly, and prescription was right. The rebate form I requested was missing, but customer service promptly sent one to me when I emailed a request. They also quickly answered another email question about the rebate form. My only question now is whether the Ciba rebate will actually come--it seems very complicated!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent, Excellent, Excellent

by LensDiscounters Shopper, February 10, 2011
Excellent, Excellent, Excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have been ordering for awhile with...

by LensDiscounters Shopper, February 8, 2011
I have been ordering for awhile with LesDiscounters. I like the ease of purchasing online and they have the lenses I require which isn't always easy to find. The delivery (whether I purchased 2day or regular) seems about the same so it isn't necessary to pay extra postage as it have never helped me receive my lenses any sooner. In all, this company has it going on and I will continue to order from them in the future

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have been using LensDiscounters and...

by LensDiscounters Shopper, January 30, 2011
I have been using LensDiscounters and will continue to use them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent

by LensDiscounters Shopper, January 28, 2011
excellent

  I would shop here again
Overall Rating: 5/5.0 store rating

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