LensDiscounters

Full review
Attached below is the actual e-mail exchange (names omitted) between myself and the LensDiscounter "customer service" representative. The exchange says it all.....

My E-mail
"I reordered contact lenses from your organization for my daughter, Kathryn XXX on August 29, 2006. The order was received fine. In December, my daughter's doctor changed her prescription. We had not yet opened the boxes received from the August 29 reorder. Therefore, I went to your website on the "About Us" page and received information about your "Prescription Change Policy". There was also an address in Buffalo, NY noted on the same web page. Therefore, I shipped the unopened boxes along with the hard copy new prescription to LensDiscounters at the noted address somewhere around December 18, 2006. I enclosed a note saying that we were returning the 8 unopened boxes from the August 29 order and would like the credit applied toward filling the new prescription that was enclosed. We did not hear anything back. My husband called your organization twice this week and spoke to a man who said the package has never been received and that we needed to have some sort of authorization before returning lenses. Your web page "About Us" clearly outlines your "Prescription Change Policy" and never mentions this. I believe this is misleading. I searched all over your website to find information on returning lenses and it was hard enough to find the information that I did discover. Regardless, my husband said that your customer service rep was not helpful at all. *I would ask that you conduct an all out search to try to locate this package.* I am beginning to feel that we are being taken advantage of and that your organization has the lenses but is simply failing to grant the credit because we did not have an authorization number. Again, please take a look at your web page and note the absence of any instructions regarding this. *I expect full credit for these lenses to be applied toward my daughter's new prescription.*"

What I received back via e-mail from LensDiscounters:

"With or without the authorization, the products need to be received. We'll go ahead and process your return withour the RMA once we receive it. Don't accuse us of stealing because that's unjust. We're in good standing with all third party business reviewers such as Bizrate, Epinions, and shopping.com and there would be absolutely no benefit for us to "take advantage" of you. As a business we're required to provide proof of delivery of a package if requested which we can (9101010521297140573046 - www.usps.com). What makes you exempt from this? We're not going to credit if we didn't receive your package just because you say you sent it.

We will notify you once your package is received.

Sean
Customer Service Department
LensDiscounters.com
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Phone: 1-877-536-7347
Fax: 1-888-414-1073
service@lensdiscounters.com
www.lensdiscounters.com

"Your number one source for contact lenses online."