Lane Bryant Catalog

Full review
Ok, here it is ladies... I'm posting this after receiving crappy customer service from both the store in the local mall as well as the online customer service experience I had. I seem to have gotten nothing but empty lies... I want to make sure everyone has a chance to read this because I think I've been treated with the a crap load of disrespect... here's my story... below it you'll find the answer from December 1st... Today is now January 10th and NOTHING!!!

Shop at your own risk!!!!!

-----Original Message-----

From: karen.hempel@cnh.com
Sent: 11/11/2006 09:30:56 PM
To: LBService@charming.com
Subject: CI*: Crappy Customer Service

Lane Bryant
Category : Retail Store Inquiries
Subject Line : Crappy Customer Service
Message : Today I visited the Lane Bryant store in the Racine, Wicsonsin Regency Mall. I left there lividly angry! I went in because I was looking for a body slimer and strapless bra for a wedding I'm going to be in next weekend. I needed a nude size 14/16 body slimmer and after having trouble finding one I went up to the cashier, waited in line as she rung up the lady before me and then asked her for help. Instead of walking out on the floor and trying to help me or even call someone to help me find what I was looking for, she pointed to a product. When I turned around I had no clue what she was pointing to. She told me 2 more times to look and kept pointing. Finally the lady standing in line next to me grabbed the product for me. I kindly thanked the other customer and put the product on the counter. The cashier advised me that the product was not included in the 40% off sale. So I told her that I wasn't interested in the product and that I would like the cacique product instead. She then walked out from behind the counter (mind you I'd been trying to get her physical help for about 3 minutes now) and walked over to the cacique section of body slimmers. She told me she had none in nude and asked if I wanted black instead. I had already picked out and knew I needed a nude color and told her that this was VERY IMPORTANT that I have this today because the wedding is next weekend and I have to work 2 jobs all week. I asked her if she could please call another store to see if the product was available for me to run and pick up this afternoon. She said that the store does not call other stores on the weekend, especially with the 40% off sale going on. EXCUSE ME, WHAT!!!!???? I just finished telling her how important it was that I have this product and I felt as if her response to me what BOLOGNA!!! I can't believe she wouldn't have gone that extra stept to ensure that I found what I was needing. No, instead I left the store without the bra that I need, or the body slimmer. Now it's 8:30 Saturday evening, I have to work my second job tomorrow, Monday, Wednesday and Thursday. Tuesdays I attend school. So much for purchasing from Lane Bryant because I obviously can't get the type of Customer Service I felt I should have gotten. I'm upset that this employee made me feel as if other customers were more important. Even if there had been customers waiting to be checked out behind me, it would have been nice if she would have called another associate to help me find what I was looking for. I'm not going to waste 45 minutes of my time to drive to a store I don't know even has what I'm looking for. I wish I would have looked at the associates name tag because I would have called the manager to complain. I'm afraid I would have gotten the same answer though, an apology that the store does not call other stores on the weekend. Expressing the urgency of my situation didn't make the associate think I was any more important that the person standing next to me. As a Customer Service Rep myself I always strive to do what I can to make my customers happy... Even if that means breaking a rule every once in awhile... Now I'll be going to my local Kohl's to spend the 75 dollars on a body slimmer and bra because I will not go back to Lane Bryant since I did not receive the respect and assistance I felt I deserved as a loyal customer.

Braless and Unhappy!
Karen





-----Original Message-----
From: lanebryant.com Customer Service [mailto:LBService@charming.com]
Sent: Friday, December 01, 2006 3:52 PM
To: karen.hempel@cnh.com
Subject: RE: CI*: Crappy Customer Service


Dear Karen Hempel,

Thank you for your recent email.

We didn't mean to ignore you and we apologize for the delay in responding to your recent email regarding your visit to the Lane Bryant Store. Your inquiry is important to us and is being researched. You will be contacted shortly regarding your store visit.

Thank you for your patience and for shopping with us.

Your friends at Lane Bryant and Lanebryant.com

Sincerely,

Jamie Plummer
Store Operations