Land of Nod

Full review
i placed the order on 08/14/07, finally these items were delivered on 09/15/07. the crib and dresser look cute on the web site, however, once we open the package, we could not believe our eyes! one leg of the scallop dresser was shorter than the rests, and the surface was not painted evenly and fully. the crib we ordered came with dark color stain on the headboard. so i called customer service on 09/15/07 and told the customer service rep Sarah that we were not happy for these unqualified items. since my due day is so close at the point and we would like to have the replacement as soon as possible. when we were told that replacement would take another 4 weeks, we decided to return these items. the customer service rep Sarah promised right away that shipping charge will be credit back to me once they received the items. the next few days i have talked to Sarah once again to figure out the pick up date, i was told they were waiting for pick up agent's call back for the date to pick up these defective items. until Thursday, i finally heard from another customer rep Stacha that they would pick up on 09/22/07 and also she confirmed that shipping charge will be credited back to me. guess what, when the pick up people were here yesterday and asked me to signed on the paper, it stated clearly that shipping charge on paid by customer for return. i called their rep Sarah immediately and she told me she needed her supervisor's permission. but how could she promised me twice few days ago that the shipping would be credited back to me and right she needed permission from her supervisor. she said she would call back ...

land of nod waisted us so much energy and the quality did not come with the price. land of trouble!