Lamps Plus

Purchase was a gift to a daughter and shipped to her address. We were required to phone and confirm billing and shipping addresses since they were different. A little bit of a pain, but I commend the merchant for its caution and feel very secure shopping with Lamps Plus. There are times when some items are shipped free - I'd be happier if it were every time. Prices are reasonable and the selection is good.

 I would shop here again

Shipped wrong item. It took several weeks (!!) to return wrong item and order correct item. But I haven't received it yet. Its been 30 days. Merchant does not appear to have good control of their suppliers nor their inventory. Catalog descriptions do not match items shipped. I had to e-mail photos of the item I received to help them understand the discrepancy. Merchant creates a UPS shipping notice when the order is received creating the impression in the eye of a casual observer of rapid order response. But shipping notice does not mean physical shipment which was weeks later. I suppose being able to track the non shipment is better than nothing.

 I would not shop here again

as always, prompt service. good tracking of order by frequent communications

 I would shop here again

Product was back ordered and I was not notified until quite a long time had gone by. I would like to have known sooner that it wasn't available right away. they did end up shipping eventually and the product was correct.

 I would shop here again

This was such an easy purchase process.The lamps are even better in person.

 I would shop here again

I ordered a ceiling fan with a light that I really liked.  Later on I received an email saying that the light for the ceiling fan had been discontinued but they were sending the fan to me anyway.  I called to cancel the order, they said they   Read full review...

 I would not shop here again

Everything was clearly stated on the website. I got what I ordered and expected. I would purchase from this vendor again.

 I would shop here again

The wrong product was sent the first time, but there was no problem in returning it and receiving the item I ordered.

 I would shop here again

Shopping was fine but almost returned product which didn't initally work. It took some manipulation to get it to work

 I would shop here again

I am very pleased with my shopping experience. In fact, as a designer I recommend Lamps Plus over and over to my clients. Thank you for the service you provide.

 I would shop here again

Great experience. Great product.

 I would shop here again

There were no installation directions with the light fixture which made it difficult to understand how to install.

 I would shop here again

An excellent place to shop

 I would shop here again

Lamps Plus site is easy to navigate, items are clearly described, photos are representative of the actual product, follow-up emails and tracking system are exceptional.

 I would shop here again

I have shopped on line at Lamps Plus and have found their service excellant

 I would shop here again

It took a long time to get my order. I was never given a warning or explaination.

 I would not shop here again

Web site is very easy to use. My order arrived early and in perfect condition.

 I would shop here again

I was disappointed as to the red hue on the base as this was supposed to be oak and looks like redwood. I'm still trying to adjust the shade to sit straight which is difficult since it sets on a flat metal piece. Customer service stunk.. they were quick to contact me following my e-mail but failed to return my two phone calls so my issue was not resolved. This companies web site is great, it is definatly easy to use, the lamp arrived quickly, easy for me to track and was beautifully packed. However, I doubt if I will order from them again.

 I would shop here again

After having a great experience with them in the past, I was very disappointed by this one. I ordered one fixture and then never got a notice saying it was shipped and a couple of weeks later, I was notified it was back ordered for another 6 weeks. I canceled that order (a process which they made very easy), and ordered a different fixture. Again, I didn't hear anything for some time, and it took weeks to arrive. Customer service, however, did call me to let me know when it was expected. The fixture finally arrived, but I haven't installed it yet. It is beautiful and appears to be in good condition. Truly, I don't know if I would order from them again or not. The merchandise if very good, but the shipping delays are a problem.

 I would shop here again

Ordering the fixtures was very simple as was the authorization to return (the fixtures would not work in the areas we ordered them for) and the return to the store was handled easily. We purchased a chandelier when we returned the fixtures & are likely to purchase different fixtures from Lamps Plus in the next few weeks.

 I would shop here again

ALWAYS ACCEPTABLE

 I would shop here again

Excellent web site. Easy to find what I wanted. Service was appropriate with no problems.

 I would shop here again

Am impressed with the selection and different styles available

 I would shop here again

My small purchase was handled extremely well.

 I would shop here again

Great selection, great prices. great service.

 I would shop here again

I received two defective lamps the first shipment. I sent them back and received one defective lamp the second time. I returned this lamp and received another defective lamp the third time. The fourth shipment was finally okay. One of the replacement lamps was obviously a return that was defective. I was extremely dissatisfied with the customer service reps. I talked to four different ones and they all told me different stories as to Lamps Plus's return policy. Half of them couldn't even tell me if a replacement shipment had occurred. Your store is great if the first shipment arrives in good condition but if it is defective, it is a nightmare to get a replacement part.

 I would not shop here again

Merchandise as described. Delivered quickly and packaged for safe delivery.

 I would shop here again

I like this company.

 I would shop here again

There were many lamps to choose from at Lamps Plus. It took quite a while to find the one I liked (simply because the selection was so vast), but I'm pleased with my selection and with how well it was described on the Web site. I would recommend shipping there, and may do so again myself.

 I would shop here again

Excellent on-line service, with one exception: I have already corresponded by e-mail with the web staff regarding a delay in updating the website information that resulted in my making a futile trip to a Lamps Plus branch that had been closed for weeks. (Web staff have promised a prompt correction of the data and resolution of the background problem.) Otherwise, excellent service all around.

 I would shop here again