LA Computer Center

LA Computer Center shipped the incorrect item. Return process was slow and painful. Initially called the store to report he problem and request an RMA. I as directed to send an email to service@lacc.com in order to get an RMA #. Response from service@lacc.com was slow (two days between emails). It has been 5 days since I initally reported the issue and I still don't have the correct drive nor an RMA to return to old drive.

With so many other options for commodities such as this, my company will no longer order from LACC and I recommend anyone reading this avoid LACC as well.

 I would not shop here again

other than the fact that it took quite a few days to arrive the overall transaction was quite simple. I think the delayed delivery was due to the long distance involved. I would definitely order from them again.

 I would not shop here again

This is absolutely the worst company I have ever done business with online. They don't return phone calls or e-mails unless it involves getting your money. Its been two weeks and they can't even tell me where my package is. I paid for 2nd Day Air shipping and they tell me it was accidentally shipped by USPS without a tracking number. I feel like this company is scamming me. I tried to cancel my order, but they told me I can only do it by e-mail and not on the phone. Of course they don't respond to their e-mail.

 I would not shop here again

Customer service is horrible- they tried to stiff me upon return. Had to work w/ AMEX to file complaint and receive credit. After daily attempts to return a defective item they finally issued an RMA which I had to ship to MN and upon confirmed shipping   Read full review...

 I would not shop here again

Item shipping delayed without communication. Company attributed delay to “warehouse checking to make sure everything worked” as refurb item with warranty ordered - still sent wrong model number. Item arrived in faulty working condition despite claims regarding quality control check prior to shipping. According to their policies return window is 15-days. RMA number requested via email form on their website as per policies. Since they started on the wrong foot with us we followed up the RMA request by calling them. We were told we would have to wait 48 hours for Return Authorization (translation: four business days).  48-hour turnaround for RMA number is unacceptable with only a 15-day return window. Company staff unable to provide service but they can “count to three…” and resort to hanging up on clients instead of responding to request for service. RMA is impossible to acquire via telephone, much less in the same day or even the next day. Staff is uncommunicative, immature, and rude. Nobody has any answers to any questions. Nobody has any service knowledge.  You will be far better off to look for other merchants with whom to establish a functioning vendor relationship.

 I would not shop here again

LACC is easily the worst customer service I have ever had to deal with. Their policy of contact only by email is completely unacceptable. They also repackage damaged items and resell them. I have since reported them to the BBB and am waiting for a response, which will hopefully be resolved more quickly than dealing with LACC directly. I suggest that anyone with a complaint against LACC does the same. Maybe we can put them out of business and spare potential buyers the aggravation of dealing with a pathetic company.

 I would not shop here again

Horrible experience! They also sell awful service contracts (Service Net) that won't even cover any problems you have with your purchase. My purchase was a Data Max Thermal Label Printer.

 I would not shop here again

LACC has the best prices on refurbished HP laser printers. Delivery is very fast (arrived two days after ordering!) Our first place to look when buying printers. Customer service is outstanding, and they have a great selection. I have been very happy   Read full review...

 I would shop here again

LA Computer Center has always been a pleasure to work with. I have made several purchases from them and each and every one has been delivered in a very short time. There has never been a mistake or problem. Their descriptions are very good and describe exactly what you are buying. The shipping costs have been very reasonable and less than other sellers I have dealt with. I have had to call Customer service twice to ask a question and they have always been courteous and answered my questions promptly. I am extremely satisfied!!

 I would shop here again

Do not DEAL with LACC. They are a company that sells used and refubished products to unsuspecting customers as new. Try calling the manufacturer and asking if the product you recieved was new. They are also part of a company called Penguin Express. DO NOT DEAL WITH LACC. You have been forewarned. Only blame yourself if you bought something from them after reading bad reviews.

 I would not shop here again

It was easy to find the product I needed on the web site, place the order and receive confirmation. The card arrived in the time frame promised and has worked perfectly since received. It has not been necessary to call customer service and I am very satisfied with my purchase from LACC.

 I would shop here again

I bought one printserver HP, the item was received in good condition, as advertise. Using a search motor I found the best price in LACC.
Paying is easy, using credit card.
They ship my goods the next day of my purchase.
I received email updates giving confirmation, thanks for payment, shipping confirmation, tracking number, delivered email.
This is not the first time I bought from LACC and in the last year they have improve service.
In other item I had an rma problem and service was good.



 I would shop here again

I called from an ad in eBay stores and was expecting a shoddy merchant. To my surprise, it was a legitimate factory authorized dealer and not someone operating out of a garage. The phone was answered on the second ring and the sales person was   Read full review...

 I would shop here again

I was quite impressed with the prompt service I received with my order. My printer is not in production any longer and I was afraid I would not be able to find a drum but I was wrong. After my initial purchase, I received a response within a few hours and was told that it had been processed and sent within 24 hours. I received it in 3-4 days. I will purchase all my printer needs from your online store in the future. My daughter has the same printer that she uses for her business and I have passed along the purchase information for her printer needs in the future as well. Your online computer center delivers all it promises. Thanks again


 I would shop here again

I found LACC while Googling for a Model Number. The web description was clear and informative. After more research at the manufacturers web site, I returned to the LACC site and purchased the item. It was shipped promptly, arrived in good condition, and was exactly as described. I installe dthe tieim, and it works just fine. I would not hesitate to return to the LACC site, and make another purchase.

 I would not shop here again

Great price on the items I was looking for. Shipping was reasonably priced and items arrived extremely fast. Definately a good buying experience. Found through google shopping.

 I would shop here again

Lowest price on what we needed when we needed. Order shipped and received quickly with no errors. Will consider them in future purchases.

 I would shop here again

I was very satisfied with the website--I found it easy to navigate and found exactly what I was looking for. In addition, the item I was seeking was discontinued and it was the most competitive price on the net. LA Computer Store was half the price of most other vendors. Customer service was a breeze because, well, there was nothing to complain about. But the company followed up my order to be sure I received it and was satisfied; the customer service rep was courteous and very friendly. The item arrived the next day and worked as expected with no difficulty. I will come back to this site for future computer needs as well as recommend the site to others.

 I would shop here again

Absolutely the worst shopping experience I've ever had, period. You can't talk to customer service on the phone, they didn't respond to many of my 35+ emails about the broken printers they sent me. In addition, they sent me two different models, although I ordered a model that was different from both of those they sent me, THEN they had the nerve to tell me that I was wrong! Since their shipping department said that's what they shipped, they must be right. Then, they promised to reimburse me for shipping them back since I had to return them TWICE, and while I was waiting for the pickup, the RMA expired so now they won't take them back at all. Don't do it, no matter how tempting the price. This went on for 6 months and now I'm stuck with two broken printers. They are absolutely horrible.

 I would not shop here again

I was looking for some printer network cards and many places did not have them in stock. I was able to find the product I needed at LACC. They also had the items for a really good price. I thought their ordering process was fast and simple and I received the items promptly in good packaging. Their shipping cost was a little high, but considering the deal I got on the items themselves it more than made up for it. I have not had occasion to order from them since but I would do so again.

 I would shop here again

I have never had such trouble with any company in my life. Their customer service is unresponsive, and combative. They sent the wrong units, then had the nerve to tell me I was wrong! They DO NOT care about their customers. You can't even speak with customer service on the phone, only via email and if the person happens to be out of the office for a month, nobody responds at all. I would absolutely avoid this company at all cost. We bought refurbs trying to save some money and it has cost us a fortune in time and shipping costs to get this resolved, only to find out that they won't honor their own policies. Don't do it. You will get burned.

 I would not shop here again

This was a very positive and easy buying experience from my perspective.

I received the two HP drums quickly & as described by seller.

I will GLADLY buy from them again!

Thanks!

 I would shop here again

LA Computer Center acknowledged my order immediately, stating it would ship that day and arrive in 3 days. I knew all my costs up front and by Laser jet printer was delivered as promised. Excellent experience.

 I would shop here again

The HP 1022 laser printers and network cards I ordered were in stock and shipped very timely. There price was the best on the net and the customer service was great.

 I would shop here again

The service was good and was able to receive the order (parts) effectively. However, after only two months, the J6057A-R REFURB **BULK** JETDIRECT 615N INTERNATION SEVER went back. I just sent an email to see if this is still under warranty for replacement.

 I would shop here again

Everything about the order went perfectly. The shipment was fast, the communications were great, and the product was just as described. I would definitely recommend LA Computer Center.

 I would shop here again

Both online and phone experience was very positive. The delivery, packaging, etc was very prompt and satisfactory. Definitely will be a return customer, and will recommend to others.

 I would shop here again

did a lot of research when choosing this printer, and found LA computer offered the best price. They shipped out the product really fast and i have nice printer at a bargain price.
- ferdouse (Semibase)

 I would shop here again

I received the printer on time. The price was great. I never purchased a refurbished printer before, so I didn't know what to expect. But this one works like new!

 I would shop here again

We needed a printer for an older computer lab at our Center. We purchased a new printer, but because of the age of the computers, found there were no drivers that would support the printer using the computer's operation system.
We found a refurbished printer on the LA Computers Center's On line Store.
It was just like the one we used before, a sturdy printer that gave us years of service. I placed an on line order without a problem. The web site was easy to understand. The printer arrived on time as promised and looks and works like it was new, right off the factory floor.
We will use LA Computer Center again for future purchases.


 I would shop here again