Excellent Customer Service
A review by villageanne written on Mar 26, 2008Full review
My husband's Mother always shopped at LL Bean back before the Internet. My husband was spoiled for the quality of their clothing. I believe I began to shop online at their store about 10 years ago. I have found LL Bean to be a good company with excellent customer service as well as resolving problems rapidly. I have always received my merchandise quickly and it has usually been accurate. Around Christmas time, they tend to be a bit slower to deliver but it does arrive when they say it will.
I have had to return a few items that did not fit and I had no problems with customer support. They were very friendly, helpful and courteous. They do not put me on hold for very long at a time, like some companies do. They solved the problems with just one phone call.
The shipping cost is a bit on the expensive side but I will continue to shop online at their stores. The customer service and the quality of the items is worth the price of shipping.
I always know I will get my order in a timely manner and it will be just what I ordered or they will make it right with me. I know I will not have to make several calls just to solve a problem.
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