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L.L.Bean

L.L.Bean
 
 
Average Rating: 4/5.0 store rating
On-Time Delivery 5
Customer Service 5
See all L.L.Bean listings

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Excellent service.

by punkyrn, October 31, 2004
The speed of delivery is excellent and the customer service is superb. The on-line catalogs are terrific as well.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

L.L. Bean didn't honor their guaranty.

by tasha8, October 22, 2004
I didn't get the expected wear from some of Bean's clothes and they told me that they'll be the judge of whether or not I was satisfied. If you want better clothes at a better price from a company that honors their guaranty try shopping "sportsmansguide.com".

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 
LLBean.com is one my favorite places to shop online. They are a very reliable company with high quality merchandise. THE WEBSITE LAYOUT LLBean.com has a very up-to-date website that is very easy to navigate. All the   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Gentle readers, you've been with me for the last 3 years. You've seen me make the wrong decision on a few purchases.. refridgerator, bed mattress, and vacuum cleaner, to be precise. You've probably chuckled at all that I don't know about women in   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
We need vacation clothes and the fact my husband is a particular size my search led me to L L Bean. I was familiar of its name and knew it was a style he and I would like. They are the only well-known merchant on the web that sell mens jeans waist   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
 

Disappointing

by lclclc, February 26, 2004
I am incredibly disappointed with the service I received after a recent online purchase. I have long heard of L.L. Bean's excellent customer care and expected the experience to be wonderful - it was anything but. I ordered a blazer on a Friday and requested 2nd day air, and had two major problems. The first - my credit card was billed $8 more than the receipt given to me after "checking out." The second - my shipment did not arrive until Wednesday. I spent a lot of time both tracking my package and attempting to receive a refund for the overcharge. A customer service rep I contacted by phone was able to correct the billing mistake, but over the course of four days of phone calls I was given conflicting accounts about the status of my order. Perhaps most frustrating - I emailed a written complaint via the company's site but never heard back.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

I'll shop there again!

by davemonica, February 12, 2004
I had a great experience shopping here via the telephone and On-line. The customer service people were very helpful. I had several questions that were answered very concisely.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

L.L. Bean: Old Reliable

by modernmarvel, February 5, 2004
I am taking my daughter to a sleepover and for the first time in about 25 years, I needed a sleeping bag. I shopped around the internet a bit but found that the full price at L.L. Bean was competitive to many other sites for sleeping bags. WEB SITE   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Being the rugged, outdoorsey, type of guy, I love stores like L.L. Bean. Being a single dad, I like the convenience of shopping online. llbean.com has combined these two things for a great shopping experience. llbean.com is very similar to shopping   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

A Fine Source of imported products

by knownasa1a, December 2, 2003
Fine online store. Though it would be nice to see more than 3% AMERICAN MADE products sold. Noticed only 1) Dog Bed 2) a canvas tote bag and 3) a Throw were made in the USA. Everything else imported, and you can bet your paycheck it's not from Europe.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
LLBean has been around awhile. I remember one of my friend’s mothers ordering from their catalog when I was a child. When I happened to come across their website one day, I immediately ordered a catalog and anticipated it’s arrival. About a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I've ordered both by phone and online - I prefer to order by phone as I can get answers to any quest   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I am a long-time L.L.Bean addict...ordering both via telephone and online. Every order has been quic   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I ordered two wonderful coats for my sons for winter. The sizes were right on target, no surprises.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
though some of their products need updating in the way of features. Their customer service and product guarantees are excellent and judging by my experience nearly hassle-free. The prices are reasonable and variety quite extensive.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I order my Soko Shandals on Saturday and had them by Thursday...4 business days. L.L. Bean is fast, friendly, reliable and quality. Their prices are very reasonable and they're sizes are consistant. I've ordered from them for many years and will continue   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
L.L.Bean is a great company. I order clothes, shoes, and camping, fishing, and travel equipment. They provide excellent selection of high-quality merchandise that is backed by a 100% guarantee for life and they mean it! Paying with a L.L.Bean credit   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I went to the LLBean store in Freeport Maine while on vacation last year and it was like entering the pearly gates of shopping heaven. There was St Peter in his kayak ready to serve me. I have also shopped online with them and had a wonderful experience.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 
Up until this week I had often browsed on the LL Bean website, never really buying anything. When I received their Christmas catalog in the mail and saw the slides ($29)in the very first pages I knew I had to have them for the fall.

Usually   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
This is a review for LL Bean’s casual clothing, outdoor clothing, and outdoor gear, as well as an overall review of their online store. I’ve heard good things about their home goods (furniture, linens, etc.), but I personally have no experience   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I live in Maine and of course, i love to shop at the actual L.L. Bean store, but i also simply LOVE their website! and here's why:
*If you ever need live help in regards to shopping,returns,etc. there are representatives available 24 hours a day to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I'VE ALWAYS HAD GREAT SERVICE AND QUALITY FROM LL BEAN. I PLAN TO ORDER ABOUT $200.00 OUT OF THEIR SPRING CATALOG LATER TODAY. I REALLY LOVE LL BEAN QUALITY..I WISH THEY EMBROIDERED THEIR NAME ON EVERYTHING THEY   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Big Guys Welcome here

by Rlatham4, March 4, 2002
I have finally found a place to buy clothes that fit well now and when they return from the dryer!
I am a large man, well xtra large,...make that XXL Tall exactly.
I have bought clothes and throw them out after one trip thru the wash...Why?   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

L.L.Bean at Christmas

by njrdz, March 2, 2002
To me, the true test of an on-line merchant is their ability to take orders and produce at the peak season.
Although L.L.Bean is noted (and rightfully so) for their unconditional guarantees, their ability to maintain quantities of some goods is   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Simply the Best!

by lorrie60, February 21, 2002
Every experience shopping at L.L. Bean is wonderful. They have excellent merchandise and customer service. Always happy to spend my money there! They carry mens, womens and childrens clothing as well as outdoor gear for camping, fishing, hiking etc.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Having grown up a five minute drive from LL Bean, I am quite familiar with their products and their service.

They provide the highest quality goods for every outdoor/indoor recreational and home need. My personal favorites have always been   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
This store is fabulous to meet all of your clothing needs. They always have good prices for thier merchandise and on-time   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Epitome of Online Retailers

by magnatran, January 11, 2002
I've been to L.L. Bean's main store in Freeport (Maine) many times, and I love L.L. Bean's selection and quality. When I discovered their website a few years ago, I've purchased at least two items each Christmas for friends and family for the last three   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Now that L.L. Bean has an easy to use online store, my husband and daughter are happy "campers" (no pun intended). Anyone who has been reading my reviews for very long might be surprised that I shop at L.L. Bean online.

Well, I don't, at   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I admit: if I had a larger budget, I would order everything in my home from L.L. Bean. Quilts, sofas, backpacks, sandals, coats, wreaths: you name it, L.L. Bean has it, excellent quality and sterling customer service. When I heard L.L. Bean opened   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I have shopped at LL Bean for years, first through the catalog and more recently online. I love their clothes and house wares and have always been completely satisfied with everything I have purchased.

My most recent shopping experience with   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Bean There, Done That

by LRGuis, August 8, 2001
How lucky am I that I could use that title...give it a few more months and someone else would have stolen my sad little gag. Anyway, seems appropriate as I have been to L.L. Bean and I have shopped. In fact, I have done so via catalog, in their very   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I have been shopping at Bean's for almost 30 years. In the prep days, I converted to straight leg jeans, topsiders, ducks, and the three - white point Norweigan blue sweater. The turtlenecks are always comfy, wash and wash and wash, and the natural   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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