L.L.Bean

ORDERING PROCESS I've been getting the L.L. Bean catalogs for awhile and finally decided to order something from them. They were one of the few places I was able to find an infant life jacket so we could take our 4 month old out in the canoe this summer   Read full review...

 I would shop here again

Perfect. Wonderful shopping. Easy, fast delivery and when I did not like one item, the refund was excellent and timely

 I would shop here again

What an incredible company and without a doubt the best store ever. I bought a pair of black clogs online late last year and loved them but after only four months the grommet on the strap broke. I sent them back under their lifetime guarantee program   Read full review...

 I would shop here again

I have been a L.L. Bean customer for 25+ years. They have some nice products and good customer service.

I have been disappointed, however, that their selection in certain areas has dwindled. They used to offer a lot more ladies casual dresses and skirts, and now might offer two dresses and less than a dozen skirts.

I like to order their towels for gifts and have them monogrammed and shipped. This is a good way to send a gift.

I also think that they offer less on their sale pages than they used to. I would like to have more sale items to choose from.

 I would shop here again

My story is simple – I have purchased things on and off from LL Bean for over 15 years and have seen a gradual decline in performance. Usually, it involves their running out of stock in certain items. Just today, six days before Christmas, I received a package I ordered on-line two weeks ago. The order had been for a sweater (as a gift); I received a pair of pants. I called to correct the situation and was told they were out of the item I ordered, and there were no plans to order more. Basically, not only were they late with delivery, they delivered the wrong item, left me no time to correct the situation, and no longer carried what I wanted. That’s Customer Service!

 I would not shop here again

I absolutely love LL Bean. I started shopping on-line two years ago when I needed a couple of Christmas presents. My experience was so positive, and the merchandise was of such high quality(a backpack and hiking boots), that I buy almost all my clothes   Read full review...

 I would shop here again

L.L. Bean always has my order to me in less than a week. It is always exactly what I ordered. The customer service is excellent! Several times I have wanted to order something from their clearance catalog and had to call for availability of colors or   Read full review...

 I would shop here again

I was recently enticed by LL Bean's offer of free Shipping. I have never ordered anything from them in the past, and figured now is the time. Product Selection: LL Bean offers an extensive range of Mens, Womens, and children's clothing, outerwear,   Read full review...

 I would shop here again

I placed my first order with L.L. Bean in 1976. Back then, you had to send in your order form by mail, and they used their employees as catalog models -- and their office staff were down-home and friendly. Now they have a well-designed website and much   Read full review...

 I would shop here again

I sent two emails about a two year old raincoat which was no longer waterproof and got no response. I then tried their instant chat and was basically told that they had no record of my order. Then they said that it was from washing the coat too many times. When I told them I had never washed it they said that I should wash it and put into the dryer to make it more waterproof! Huh? Then they said they could sell me a spray for $14.50 to use on the coat and finally, grudgingly, said I could return it if I wanted. I was not impressed.

 I would not shop here again

Some of you might think this is crazy, but I bought my soon to be Kindergarten-er an L.L. Bean backpack. Sure, it was $25, but to me, I’d rather get one of high quality and have it last, rather than buy a cheap-o and have to replace it every year.   Read full review...

 I would shop here again

I live in Japan. I ordered 2 Win Breakers and a Rain Jacket from L.L.Bean. I ordered these by Fed Ex but without notifying me L.L. Bean shipped them by INTL AIR. I was planning to use one of these for a trip I am going on next week. I called L.L. Bean and they just said there is nothing we can do. No explanation on why they changed the shipping method either. Also they said if you don't want it just refuse it, which is what I guess I will have to do. Now, I windbreaker-less for my vacation. What happened to L.L. Bean’s service level? What a waist of my time.

 I would not shop here again

My family has been a customer of the L.L. Bean company for many years. If I had to make a comparison, they are the more classic version of Eddie Bauer - and also the more time tested and reliable of the two. L.L. Bean is a wonderful company. Their   Read full review...

 I would shop here again

My Decision to Shop L.L. Bean: My birthday is in less than a week and one of the things I told my husband I wanted was a cardigan sweater. The only problem, I get eczema from any material besides 100% cotton. Therefore, the best way for me to   Read full review...

 I would shop here again

LL Bean is so very dependable. Once you place your order it is delivered quickly. The customer service is professional. If an item is on back order you are informed so you can decide if you want to wait. I have always received exactly what I have ordered. I have used LL Bean regularly and can attest to their quick delivery even at Christmas.

 I would shop here again

Recently, I made the painful decision to retire my old flannel nightgown and a pair of mules from Talbots. Over the past couple of years, I've put both the nightgown and shoes through so much hell that they've become worn out and unattractive. My old   Read full review...

 I would shop here again

I had a really bad experience at LL Bean and sent a letter to Customer Service. No response to this day, three weeks later. I sent an email to Customer Service requesting that I be taken off the mailing list. No response. I sent another email requesting confirmation that I'd been taken off the list. Finally a response - a representative contacted me, confirmed I'd been removed from the list, asked for details of my complaint and promised to investigate with the manager. That was ten days ago and no response. Perhaps LL Bean used to care about customer service, but those days are long gone.

 I would not shop here again

I am a very loyal, long time customer of L.L. Bean. In fact I have an L.L. Bean credit card which gets me points towards future purchases and free shipping on all orders! YAY! Not only does L.L. Bean have a great selection of clothes and shoes, they also carry outdoor goods for hiking, camping, fly fishing and an assortment of other needs. Rarely does an L.L. Bean product fail, or disappoint me enough that I feel justified in returning it. But, in the few situations I have had to return something, they have always stood behind their 100% lifetime guarantee. In fact, if it is an obvious situation of product failure, they will even send you a postage paid return bag you can drop off at any post office. Their customer service department is not combative, accusatory or patronizing in any way. This type of customer service from an online merchant is a rare, and greatly appreciated commodity these days. Thanks L.L. Bean!

 I would shop here again

Are you the type of person, who believes that a bad day of fishing, is much better than a good day of work? If you are, then you are probably aware of L.L. Bean. This company has been around for over ninety years, and was founded by Leon Leonwood   Read full review...

 I would shop here again

I love this place. Online is not as good as visiting their 24 hour store but they are quality and have never had a problem with a return. They may seem expensive but their goods last forever. i wouldnt buy a sweater anywhere else.

 I would shop here again

L.L Bean is a major part of everyone's lives especially if you grew up in the cold mountains of New Hampshire. The product at L.L. Bean is always of high quality and I believe that everything has a lifetime guarantee. Basically you can beat on your purchase and if it breaks they will replace it for you.

The L.L. Bean Subarus are pretty nice too.

 I would shop here again

I know L L Bean is a large company but I couldn't believe in today's electronic world that it took 24 hours to get an email confirmation for my order. Their return policy if very liberal but it took over 2 weeks to get my refund. I think they should spend some money in staffing.

 I would not shop here again

I will never ever order anything from L.L. Bean again. I, like so many others, did the majority of my Holiday shopping online in order to avoid crowded malls. I ordered my DH a pair of $50 slippers on Dec. 7th. According to online tracking it shipped   Read full review...

 I would not shop here again

Ordered a coat Dec. 1 -- it is now Dec. 20, getting colder, and I still don't have my coat or any satisfactory explanation of why it has taken so long. If I had known it was going to take this long, I would have ordered elsewhere or gotten an expedited shipping auction. I will NEVER order from LL Bean again.

 I would not shop here again

I've ordered from them about 20 times now over the past couple of years and they've always gotten the order right. The selection is good and the website is organized well. I like the confirms they mail to me too...especially since I direct ship gists   Read full review...

 I would shop here again

I ordered a bunch of clothes on their website, and with one exception all the items were supposed to ship within 2 business days. After a week, nothing had been shipped yet, so I sent an annoyed message asking the reasons for the delay. I received a kind apology for the delay, the promise to refund my shipping expenses, and the package was shipped the next day. Good customer service. Accidents can happen, but these people know how to fix things. I will buy from them again. With so many online merchants who mess up and then are never available for their customers, or come up with lame excuses (Buy.com anyone?) LL Bean offers a good example.

 I would shop here again

My experience with LL Bean was (and still is) a nightmare. I started shopping early, at the beginning of September, for a gift I would need by 9/30. Found a sweater I liked, but it was on a back order. Customer service assured me it would arrive no later than 9/18, so I placed the order. By 9/18, it hadn't arrived. Soon, I received a post card stating the order had been further delayed. The next day I called Bean and told them to cancel the order. They told me the sweater had arrived and was in the "ship" mode. I told them to cancel anyway, which they said they would do. The next day I checked my bank account and discovered they had billed me for the sweater. Since that time, I have been trying to get my money back. It is now 10/10, and I still haven't received a refund. They said the sweater shipped a week ago, but I haven't received that either. I am in Bean hell. Be very careful when you try to cancel an order with this merchant. You'll get screwed.



 I would not shop here again

Great shopping experience, exactly the way on-line shopping should be. Great selections, good prices, lots of options, and easy check out. Shipping could be a bit smoother, but nothing to complain about here.

 I would shop here again

L.L Bean is one of my favorite stores to order online. They always have the items right there. I bought a fleece lined jacket last year. This is the best jacket I have ever owned. The jacket was warm enough to wear even in mid December. Now my grandmother buy items from them now. The speed of the order was exceptionally fast (I think it was less than a week). Thanks L.L. Bean, I will be your forever customer (Grandma too).

 I would shop here again

Last December I ordered L.L.Bean clothes, online, to be airmailed to an address outside the USA. The order came to less than $300. I chose uninsured international air mail delivery (2-3 weeks delivery time + mail charge $45). Insured mail would have gone by International Express (1-2 weeks delivery time + a very expensive mail charge of $85.00). One item was out of stock so I was informed 2 parcels would be sent (the 2nd parcel would contain the out of stock item when it came in stock).

When I placed the L.L.Bean order, I also made an on-line Lands' End order (1 item was out of stock and was to be mailed when new stock arrived) and also an on-line order for Talbots merchandize. Within a few days I received the 2 parcels from Lands' End and 1 parcel from Talbots. After receiving the Lands' End & Talbots orders I still wonder what happened to my 2 L.L.Bean parcels. I'll leave it to you to draw your own conclusion.




 I would not shop here again