Kohl's

I have always been completely satisfied with the merchandise I have purchased from the Kohl's Web site.  The delivery speed is fantastic, and my orders are always 100 percent accurate.  Customer service is great, which is what I expect since   Read full review...

 I would shop here again

Kohl's is absolutely the worst when it comes to online shopping. The last two Christmas I bought items on Kohl's online store. I placed orders at least three weeks before the holiday and the items still arrived after the holiday.

I bought two other items at off season. They canceled my orders in each case citing product availability.

Please shop somewhere else. Otherwise you are wasting your time.

 I would not shop here again

I recently made my first online purchase from Kohls.com.  The sales were good to begin with, plus I had an extra % off coupon code and free shipping.  (If you sign up for Kohl's emails, they will email you these codes).  Sometimes the   Read full review...

 I would shop here again

Horrible, You can't take your time, because they refresh every 20 minutes (but don't tell you that) so while you are shopping for other items, they are selling the items out of your shopping bag to someone else. As if the customer service isn't bad enough in the stores, they have made on line shopping the most frustrating experience ever. Just when you think you have gotten a bargain, you go to check out and none of the items in your bag are available any more. NEVER AGAIN!!! and I am tempted to cut up my Kohls charge so I never have to deal with them again.

 I would not shop here again

Don't shop Kohl's online unless you are either willing to pay excess for express service or want to wait a couple of weeks.

 I would not shop here again

I ordered dinnerware by the piece with more of this piece and less of that piece and so on, during one of their sales.  The item was not in the store so initially, I was a little nervous about it.  Their website is great, you can sort and   Read full review...

 I would shop here again

I have never had a problem with the actual shopping experience at Kohls.com. In general I love Kohl's and do most of my shopping there. My huge problem is with their delivery system. I have used free shipping codes the 2 last times I have purchased   Read full review...

 I would not shop here again

Do not get suckered into getting involved with the Kohls credit card when you are at the checkout at Kohls.  They always offer you a discount if you open a card-I was stupid enough to do so.  Their credit department has the most incompetent employees I have ever dealt with.  They wrongly reported me delinquilent to the credit bureau,  lowering my credit score and then refused to correct the problem.  I closed my account, cut up the card and will NEVER shop at that store again!!!!!!!!!!  There are too many good customer service oriented retail outlets for them to be treating folks like they do. 

 I would not shop here again

I have shopped Kohls.com for awhile now and I have never had a bad experience, some of these reviews talk about slow shipping but I have never had this problem, They have great online coupon codes and free shipping (with a coupon code) is great (well anything free is great) :) Alway's a great experience when I shop Kohls, online or in store! They have name brand clothing and household items and with their coupon code you can get a great deal! We finally got a Kohl's store in town and if I need to return anything I have ordered online there is never a problem at all returning it to the store! The employee's are alway's pleasant and helpful

 I would shop here again

OverviewShopping on kohls.com was one of the worst online shopping experiences I have ever had.  From finding the things I needed to receiving my order (or trying to), every step of the process was faulty and incompetent.  In the   Read full review...

 I would not shop here again

On December 16, I found an electric guitar for my son on kohls.com.  It was a very good price and the website guaranteed free shipping on orders over $75 and Christmas delivery if you ordered by December 18.  I purchased the item and received   Read full review...

 I would not shop here again

Shipping time is HORRIFIC. I ordered one item on December 25th. 12 days later and it is still not here. I think I could have walked from Ohio to Pennsylvania faster.

 I would not shop here again

I was in your store in the South West area of Littleton, Colorado off of Kipling on 12/29/08 and had the best and fastest service from the manager on duty (male) and a check out lady named Rita. They were so helpful and I was so pleased with my purchases. Rita is a real sweetheart!
Kohls has top quality clothing and I love your sales!!!!

Cheers from a satisfied customer,

Candis Hitchcock

P.S.
I will be back!!

 I would shop here again

Overall, I have been pleased with material purchases made online at Kohls.com as well as the B&M stores here in Colorado. However, given the (very) recent changes they've made to their credit card terms in the state I live in, I probably will only   Read full review...

 I would not shop here again

As far as I'm concerned, Kohl's online might as well be Scrooge.  For the second year in a row, an item shown as available and promised for delivery, never arrived and 3 weeks after the order was placed (same as last year), the order was cancelled by Kohl's.  Why does it take 3 weeks to figure out you are out of stock on an item.  These were important items on my kids wish lists that I might have gotten elsewhere if given enough notice...but so much for that...the kids will be disappointed AGAIN!

 I would not shop here again

Kohl's is a good department store.  I like their prices and product lines (not too shabby, not too ritzy).  They have regular, decent sales.However, their web development and online fulfillment is truly pathetic.  I have purchased   Read full review...

 I would not shop here again

Kohl's is a great store, prices can't be beat BUT if you are in a hurry for anything, their shipping stinks, it takes WAAAY to long. You are lucky if you get your order in 2 weeks. That is my only complaint. Can't figure out why they can't get that right??

 I would shop here again

The shipping is horribly slow. I ordered a pair of shoes on 8-12-08, but I still haven't received the shoes. It is now 8-19-08, and it says the order is still in transit. The shoes only had to travel from Ohio, so I can't see what is taking so long to arrive. I ordered another pair of shoes from a different website out of Wisconsin, and they arrived in 2 days. I would not shop at Kohl's.com again because of their poor shipping service.

 I would not shop here again

I have shopped at the Kohls on line store many times. I like shopping there and there are many reasons why which I will list for you below. I just first wanted to say that they are a very reputable site that is fun, easy and safe to shop from. I have   Read full review...

 I would shop here again

I subscribed to a Kohl's credit card about a year ago when I found their products very appealing then quickly turned to Kohls.com when I discovered they had free shipping and online coupons. It now is my favorite online shopping store experience. Here's   Read full review...

 I would shop here again

Never had a problem with Kohls. I even have a Kohl's charge card. It's so worth it. Their prices are unbeatable!!! I went to JCPenny's to buy a dress. The cheapest I could find was 45 dollars and the cheapest shoes were 30 dollars. I went to Kohl's and got a dress and two pairs of dress shows for 46 dollars!!! Their products are good quality and around Christmas they usually send a 30 percent off coupon.

 I would shop here again

I absolutely love kohls I live near a kohls in my town and let me tell you I always find myself stopping by their store in search for bargains not only during the holidays, but when I am in search for something in particular. I buy a lot of jewelry from   Read full review...

 I would shop here again

Their store in Goshen, Indiana - The WORST customer service I have ever seen!!!! Everyone there is incredibly rude and seems put out when you ask a question. Even management literally stands by and won't help when there's an issue. It's unbelievable. I have never seen anything like it. Spend your money in a store with a staff who cares or at least does their job.

 I would not shop here again

After receiving an email tip from a friend, I logged onto Kohl's site right before Christmas (12/22). I was stunned at the fantastic prices on such great clothing! I placed an order for about a dozen items for my girls, and even received 99 cent shipping   Read full review...

 I would shop here again

Placed an online order on 12/12. Received a follow up email that my order will DEFINITELY arrive before 12/25. On 12/21 I received another email that 3 of my items are not available. Why would it take 9 days to figure that out??? If I had been   Read full review...

 I would not shop here again

I never really shop too much in my local Kohl’s store, but somehow I find myself shopping at their Online Store very frequently. In general, the online store offers great selection and excellent prices, with very little frustration.   Read full review...

 I would shop here again

Kohl's apparently hasn't hired enough customer service representatives for their phone or email service. Since Nov. 29, two days after Cyber Monday, I have sent at least 7 emails to account.help@kohls.com and customer.service@kohls.com. I wanted to cancel the order I made just after midnight on Cyber Monday. They have YET to respond to ANY of my emails, much less didn't even send me an email confirmation of my order. Now, it's too late to cancel because of their ineptitude.

On Sunday, I FINALLY got through to their customer service phone number. She was very nice, but at that point, was unhelpful.

Their customer service email addresses are fraudulent. No one apparently reads any of their messages. Probably because they have so much dissatisfaction to sift through, it's too much of a monumental task.

Shame on you Kohl's!!!!!

 I would not shop here again

I placed an order for 4 Sonoma life+style™ Heathered Thermal Henley shirts on Nov. 24, 2007. They immediately charged my Credit Card, but I heard nothing from them. Finally, I received an email telling me that they had discovered a problem with their shipping department, but had now corrected it and they would be sending me an email when they shipped my order. Now, 11 days later, they send me an email cancelling my entire order. Their so-called $6 sale, is obviously false, in order to entice you to their web site.

Shop at Kohls.com at your peril.

I see that Kohls has now raised the price on this Item, and still have them for sale.

 I would not shop here again

Earned $120 in kohl's cash and since I live out of town and couldn't use it I was assured I could use it on line, not once but several times. When that failed, customer service told me I couldn't use it on line. They have trouble getting their stories straight apparently. Had to spend lots of money there to get that much in kohl's cash, but that will be the last time. When I come back to town for more Christmas shopping, it will definitely not be at kohl's. They should give you the opportunity to use this promotional "cash" right away. I will never fall for this again.

 I would not shop here again

I purchased three bras on Sunday, November 4, also because my local Kohl's didn't have the size I needed. The estimated arrival time is between November 19-27! This is totally unacceptable. To get it faster I would have to pay $15.00 plus $3.00 for each item, and then it would be a 2-3 day delivery.

I've ordered things from online stores in the middle of the Christmas season and gotten things faster!

While I will continue to shop at my local Kohl's, I will never shop at their online store again.

 I would not shop here again

Online order takes way too long for instock merchandise. 14 days to receive?..., plus I live in Milwaukee, where Kohl's is based...One would think this would be a 1 day ship...I ordered online because the store close to me didn't have the size.

Plus I was locked out of my account after 1 incorrect password attempt...I hope this isn't the norm, because being a Wi resident, i was a huge fan of Kohls....but will never order online with them again.

 I would not shop here again

I usually order my back to school clothes without a hitch, but this year it was completely different. They changed the delivery date on me three times. And the funniest thing is their Warehouse is in the same state and, according to Mapquest,it's only 48   Read full review...

 I would not shop here again

I ordered a product from Kohl's. Ten days later, they canceled the order for no reason. I checked their website again just now, and they still sell the exact item, but they have now raised the price. Very sneaky! Avoid this store; there are plenty of other options out there.

 I would not shop here again

They cancel items from the order even if they have them in stock (according to their site)! I'm very disappointed and will never have business with them again!!! Ok, here is the whole story... I placed the order on August, 24... In one week little by   Read full review...

 I would not shop here again

I purchased a crib and would have been pleased had it not been damaged. It would have been much easier to get a new piece but instead Kohls made a new order for new bed. I was charged for 2 cribs until their vendor picks up the damaged crib via ups.I have called Kohls 3 times for time of pickup and after a couple of weeks I know I will have to pay for 2 cribs.UPS finally picked up the second crib that they drug behind their truck after 10 days. The new crib was also damaged but the damaged piece from the 1st was ok in the 2nd. The packaging of this product was not good and I recommended this item to relative who also had it arrive damaged.I will never recommend online gift shopping from this store again.Customer service and their supervisors were terrible and after 7 calls and 3 weeks , I still have no idea when I will get my money credited to my account.

 I would not shop here again

I paid the extra for air priority and now its going to be a week later than expected. I would not recommend Kohls.com, JCPenney is much better than this. What a ripoff! Kohls.com needs to re-evaulate their shipping process. This is the worst experience I have had from them.

 I would not shop here again

I had no idea how difficult it would be to decorate a teenage boy's room. Of course our son wanted the best room ever but couldn't come up with a single idea. We've looked through every shelf in the city for the ultimate comforter and room decorations   Read full review...

 I would shop here again

A few months ago we finally got a Kohls nearby. Well, close enough to shop at anyway but I have been shopping at Kohls online store for a long time. FINDING WHAT YOU NEED Kohls is a wonderful department chain which   Read full review...

 I would shop here again

I love this store online and in the store.. I have purchased many things from the online store. They are fast and efficient and the product has always been what I paid for. A few times the item did not fit and easily I was able to return it to the   Read full review...

 I would shop here again

Not impressed with customer service. The sandals I ordered for my daughter were a little too small so I decided to order the next size. I have to pay the complete $6.95 for shipping and handling (for a pair of flip flops!) and will not be reimbursed for any shipping, even when I return the first pair. I know for a fact that JCPenney will ship the same item if reordered in a different size at no cost to the customer. I feel that is wonderful customer service on JCP's part. The Kohls customer service rep I talked to on the phone was just plain rude to me. This is the second disappointing experience with Kohls.com for me; I should have known better.

 I would not shop here again