Kellyco Metal Detectors

Kellyco Metal Detectors
 
Average Rating: 4.25/5.0 store rating
Customer Service 4
On-Time Delivery 4
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What a joke Kelly Co. Customer service

by toyou, October 26, 2012
What a joke Kelly Co. Metal detectors I bought a metal detector a month ago trying to get my money back for 30+ days this company does not care about customer service at all  I was told that this metal detector was at 2012 it is not it is 2010 I turn them into the BBB 30+ days ago and they have not replied at all is this customer service so don't be fooled by their ads because they are not true 30 day moneyback guarantee and their five star rating what a joke but I've noticed now that they have a lot of complaints against them I wonder why could it be customer service is no good   

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very poor customer service

by eddy5013, October 16, 2012
I bought a metal detector from Kelly Co. never again they told me it was a 2012 model and it's not and their customer service is no good so don't be fooled by their ads I have been trying to get my money back for over a month and they will not respond so is that customer service or moneyback guarantee

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Worst Customer Service

by strikequest, July 27, 2012
DO NOT BUY ON THIS COMPANY.  Customer Service and sales consultant really sucks especially if you are dealing with their sales consultant named robert riczu.  Beware of this company.  There are other companies out there. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
"My third metal detector purchased from Kellyco Been a loyal customer since 1999. I ordered a Minelab excalibur II and accesories almost four days to process and ship my order "Well thats OK" they sent wrong coil support called new one shipped.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I bought a metal detector at Kellyco winter springs Fl. cost @ 1000$.  two small plastic pieces broke on headset rendering detector useless.  Wanda Evans was sales consultant. said they sell detectors, no parts, no repairs. insisted i have the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I would like to say that Kellyco does their best to satisfy their customers. Everything is stated clearly so please read before you commit or one may complain for no good reason as some have done on this site. Everything is spelled out, so read,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Customer service is not good

by mlb2000, February 8, 2011
I ordered a coil and paid for it by Paypal, after waiting and not receiving a tracking number I called them and they said it was on back order.  No one called me from Kellyco then she said it would take 3 days for a refund depending on Paypal BS..Would not recommend them at all customer service is bad

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Risky buying from KellyCo website

by joeprof, January 30, 2011
Kellyco should perhaps invest into a better website template and ecommerce funtion. I ordered two detectors and did not get any receipt from my order let alone any communication from them even though payment was successful.

The online chat proved to be useless, they do not answer your specific questions, leave you hang for several minutes and then tell you to call them voice so that they can try to upsell you some other detector because the system originally ordered was more than likely not available or they put low cost on detectors that they have no intention on offering, just hype prices to snag you into one of their pushy salespeople.

After a week, ended up cancelling my order for refund. I have yet to see such poorly organized website e-commerce system. Being a website developer myself, I would be embarrassed to maintain such a poorly done website.

It looks like i will have to get my detectors from somewhere else which will be a better choice since if they cannot even handle payments and orders properly, i can imagine what customer service will be like..

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
This is the first time in my 50 plus years that I have ever felt so moved to write a negative review about any company.  However, the bullying that we experienced from the staff and management of Kellyco Metal Detector Company warrants our warning   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

First rate folks.....ZERO problems and...

by Kellyco Metal Detectors Shopper, September 21, 2010
First rate folks.....ZERO problems and very helpful

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Q5. My order is sent thru the APO...

by Kellyco Metal Detectors Shopper, September 13, 2010
Q5. My order is sent thru the APO system and I could not use the tracking number they gave me. I tried using their tracking system and got a message saying they could not recognize the number assigned. Q6. I submitted my order using the computer and was able to use my discount coupon.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

first order but would order from them...

by Kellyco Metal Detectors Shopper, September 8, 2010
first order but would order from them again

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was on line and very simple....

by Kellyco Metal Detectors Shopper, September 7, 2010
It was on line and very simple. Haven't tried the detector yet , but can't wait.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Poor shipping and even poorer customer service

by percible2010, July 28, 2010
About a month ago we ordered a $500 metal detector as a gift for my father. We recieved the order promptly; however, this expensive piece of equipment was shipped only in the product box (ie. no external shipping box) and left on our doorstep. They essentially left $500 just lying outside our house. The box looked as if someone had tried to rip it open on both sides, as the little tape they used was nearly off.

When I called customer service, their attitude was basically: Well, what do you want me to do about it? (The woman actually asked me what I wanted them to do about it).

Because of the shape the box was in, my mother and I decided we had better put it together to make sure it worked and that nothing was missing. Luckily, it was fine, but I think Kellyco's shipping methods and customer service could definitely use some help. We won't be ordering anything from them anytime soon!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I ordered a Minelab E-trac from the KELLYCO website. The following week I emailed them to ask when the item would be shipped. I never recieved a response to me question. I finally called them, and spoke with one of there customer support persons.   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
 

Excellent Promotional Advertising and...

by Kellyco Metal Detectors Shopper, March 27, 2010
Excellent Promotional Advertising and Excellent Products Received. Good Value....

  I would shop here again
Overall Rating: 5/5.0 store rating
 
After hours you have to wait for someone to call you back or you can do an online chat.  I opted for the chat.  Bad idea!  Steve, the salesman I got was clearly doing something else.  After long wait times his responses were overly   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent customer service! Our metal...

by Kellyco Metal Detectors Shopper, March 13, 2010
Excellent customer service! Our metal detector was back-ordered and we needed to have it by March 14 for a birthday gift. I have noticed that the order was "in process" for 5 days. We called Kellyco's 1-800 number and were told that the metal detector was back-ordered. The customer service rep assured us we would have the metal detector by Friday the 12th. We received the metal detector Thursday the 11th, 2nd day air, at no additional cost to us! We will continue to do business with Kellyco and spread the word! Kellyco ROCKS!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

everything i expected

by Kellyco Metal Detectors Shopper, February 9, 2010
everything i expected

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Not good!

by bugolini, February 5, 2010
The order went ok. One item that I told the sales person that I wanted was on back order. It was not put on the order but I didn't know it until one week later. When I called to chheck on my backordered item the person I talked to was clueless. Leaving a message for my original sales person to call me about the problem was useless. I had to place another order and was told the item was in stock. I got a order confirmation but after 4 days (2 needed for ups) I called to check. Guess what? No clue what my order status is!!!! Not again! Another mesage for my sales person to call me, but no call just another order confirmation!!! That does not show me that this company has any communication or customer cares.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I made a mistake when I ordered online...

by Kellyco Metal Detectors Shopper, December 26, 2009
I made a mistake when I ordered online and I called the company right away to correct my order and it was taken care of right away without any problem. An email was sent to me following the phone call. Great service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Cant belive it takes two weeks to get...

by Kellyco Metal Detectors Shopper, December 23, 2009
Cant belive it takes two weeks to get ptoduct,had 5.00 off coupon didnt get it! very high on shipping prices!!!!!!!!!!!!

  I would shop here again
Overall Rating: 3/5.0 store rating
 

There was one glich. Received email...

by Kellyco Metal Detectors Shopper, December 23, 2009
There was one glich. Received email regarding mailing address and shipping address being different. Called to verify shipping to my work address - this was a Christmas gift. Person did not make note or notify that matter had been cleared up, so the actual shipping date was delayed by a week or 10 days. I actually called to check on it when I received a letter in the mail stating the same as the email. At that time, I cleared it up and the item was shipped. I did receive it in time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent experience

by Kellyco Metal Detectors Shopper, December 5, 2009
Excellent experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

KELLYCO, YOU ROCK AND I APOLOGIZE

by jimturner, December 3, 2009
I recently wrote a bad review about Kellyco Metal Detectors Online Store and I deleted it for the following reason. I made some pretty harsh statements in the heat of the moment. Since then I received a call from Margaret at Kellyco and we worked things out. She was such a pleasure to talk to and is without a doubt a great asset to Kellyco. Anyway, all is well, I am an idiot, and I am sending my sincere apology to Kellyco. I was talked to in a very professional manner by all the Kellyco members that I talked to during my apparently wrong time of the month (and I am a male...go figure). It was just a big gigantic misinterpretation on my part. Thank you Kellyco and I would and will definately recommend you to my family and friends. Plus I will be a returning customer.        Jim Turner

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very smooth. Pat in Customner Service...

by Kellyco Metal Detectors Shopper, September 25, 2009
Very smooth. Pat in Customner Service was very good in helping me select the right detector. The order process on the internet was easy and the detector actually arrived earlier than I thought it would. These guys know customer service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Kellyco site is well laid out and easy...

by Kellyco Metal Detectors Shopper, September 14, 2009
Kellyco site is well laid out and easy to use. Will use in for future pruchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good.

by Kellyco Metal Detectors Shopper, August 8, 2009
Good.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Quick and easy plus I had done my...

Quick and easy plus I had done my research ahead of time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Got a better price and more free...

Got a better price and more free accessories then was even advertised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

product is on back order,and may arrive...

product is on back order,and may arrive next week.I was aware that my order was on back order but had to call to find out it's progress.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Items were easy to find on your site,...

by Kellyco Metal Detectors Shopper, April 29, 2009
Items were easy to find on your site, and as always I was completely satisfied with the product and especially the on time delivery service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy, Simple, Got what I paied for and...

by Kellyco Metal Detectors Shopper, April 23, 2009
Easy, Simple, Got what I paied for and then some.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was an easy purchase. Only one itwm...

by Kellyco Metal Detectors Shopper, April 14, 2009
It was an easy purchase. Only one itwm on back order.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very efficient and shipping sent out...

by Kellyco Metal Detectors Shopper, March 29, 2009
Very efficient and shipping sent out the very day in order to arrive as quickly as possible-in about 4 days.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good experience well pleased

by Kellyco Metal Detectors Shopper, December 15, 2008
Good experience well pleased

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Quick and easy. Thanks for the water at...

by Kellyco Metal Detectors Shopper, December 14, 2008
Quick and easy. Thanks for the water at DIV X it was very appreciated.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent online accessibility to...

by Kellyco Metal Detectors Shopper, November 30, 2008
Excellent online accessibility to available metal detectors. Clear pics and descriptions of items...especially appreciated by a novice like me. Great software capability to visually compare features and prices of available items and package deals. Great tips about selected items. Very helpful. I chose the detector I ordered largely because of a tip, especially after I compared the item with other available offerings. Great price discounts. Great package deals with free accessories. Ordered item(s) came within a few days. Everything intact and as represented. "Treasure Hunt" Magazine interesting to read. Have not yet used my ordered item(s). I ordered them for me, to be a Xmas gift from my husband to me, so I am "not allowed" to use them until Xmas. Impatiently awaiting the BIG DAY. VERY PLEASED with shopping experience at Kellyco Metal Detectors site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It is a christmas present so have not...

by Kellyco Metal Detectors Shopper, November 21, 2008
It is a christmas present so have not used it yet. Looks like good quality product and all the information I need was enclosed in case we have questions. I am very satisfied with this purchase so far. Joyce Layton

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered this detector after my...

by Kellyco Metal Detectors Shopper, November 8, 2008
I ordered this detector after my 11-year old grandson began a week long visit (from France). I paid extra for 3-day shipping and then worried that it wouldn't arrive in time. It was wonderful to see that it actually arrived in TWO days, and, although our yard has a few holes in it now, the boy and the detector are safely back in Paris. Thank them again for us.

  I would shop here again
Overall Rating: 4/5.0 store rating

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