KazooToys

Kazootoys had a great selection of toys on their website and the gal that helped me on the phone was really sweet. I ended up getting a great deal on the toys and they arrived as scheduled. I would definitely work with this company again.

 I would shop here again

I just wish I read these reviews before ordering from this company. Horrible costomer service, everyone I talked to was rude on the phone. I ordered nap mats for my kids to bring to school. They charged my account for these the day they were orderd. A   Read full review...

 I would not shop here again

Ordered on line the Nilo Wooden Train Table, they charged my debit card the same day, then later the same day reversed the charges.  Contacted by email requesting information on my order - they never got back to me.  When I called they said they were adding $40 to the $20 dollar shipping cost ($60 total).  They said, Oh we sent you an email about this - which came into my email box as we were speaking.  Bad customer server, unorganized, easy to see why people complain - plus Nilo was DROP SHIPPING this item for Kazoo but they still felt they were entitled to the $20 shipping and handling fee. 

 I would not shop here again

They showed my item in stock, so I ordered.  Got a confirmation and they charged my card.  Four days later I try to find a tracking number since I haven't heard anything.  They claim to have tried to email, my phone number is right next to the email but they didn't call.  Now they say they won't have it for another month, even though their site still shows it shipping "Next Business Day".  These folks don't deserve to stay in business.

 I would not shop here again

Prices were the best I found and they have a huge selection of really cool toys, toys I haven't seen anywhere else! My son love anything that has to do with pirates and they had a number of "pirate toys". Everything I ordered shipped out the next day and I had my son's gifts within 4 days! I didn't have to get in the car and fight traffic or store lines, it was so easy to order on their website! What a great store! I'll be back Kazoo Toys!!

 I would shop here again

I love shopping at Kazoo Toys! They send me emails with their current sales and they have the cutest toys. I buy toys for my grandchildren and usually order on their website, but when I call the ladies I talk to are so sweet and helpful. It's so nice to find a good store with good prices.

 I would shop here again

Kazootoys has the best selection of toys around.  And they're in stock.  Easy toy site to shop and easy to order from.  I like their find a toy section on the front page so if you are looking for a Playmobil item or a Lego toy - you can type in the item number and it pops up.  Kazootoys pricing was very competitive and they ship UPS.  I received my order in just 5 days and that was great.  I would definitely shop here again. 

 I would shop here again

Great shopping experience with kazootoys.com.  They have an easy web site to move around, they shipped the toys right away via UPS and I received my order in 4 days.  Kazootoys was easy to find interesting toys and their prices were competitive compared to other sites.  Great shopping experience and I will shop there again.

 I would shop here again

Kazoo Toys did a wonderful job getting my daughters birthdays presents shipped to me on time in order to make her party. They have a great selection of toys! I plan on shopping with Kazoo for my next purchases.

 I would shop here again

I also am having a terrible experience with Kazoo toys. Prior to Christmas 2008 I ordered and paid for the  Elite Baby Grand by Schoenhut (37 key product). I was shipped the Fancy Baby Grand by Schoenhut (30 key product), which is a much smaller and cheaper product. The price difference between these pianos is over $100. I had several shipping issues when attempting to get my product sent to me from Kazoo Toys, and they would not provide me with any tracking information.

I have emailed Kazoo Toys three times and called three times over the past month, with no response. I am requesting they either take the piano back and refund my money, or reimburse me the price difference between the two products. This is a completely reasonable request. Kazoo Toys will not respond to me, which means I will have to take on the expense of an attorney to get this resolved.

Kazoo Toys effectively stole my money, and pulled a complete bait and switch. They shipped me the wrong item and will not respond to rectify the situation.

 I would not shop here again

I ordered a toy 30 days in advance before Christmas , which I received an email that it was on back order, but it would shipped on 12/18th. As the 18th came and went with no more information I called only to be told that the item was shipped and Kazoo   Read full review...

 I would not shop here again

Thanks to Kazoo Toys, I have learnt a lesson to always do research before I buy from an online store. This is the first store I have ever written a complaint about. I ordered a toy for my son, that kazoo listed as being in stock, only to find out that it was not in stock. kazoo did not even notify me, I had to keep calling wondering why my item was not shipped as yet. The customer service agent, who seemed to be the one answering all the times that I called, was only interested in getting me off the phone as quick as possible, and seemed annoyed with me for calling to inquire about my purchase. Never again will I buy from Kazoo toys. I think I will stick to trying to find everything on Amazon from now on.

 I would not shop here again

Terrible customer service. Notified order was out of stock after 5 days. According to their site, the order should have been processed in 24 hours and shiped in 3 days. I gto nothing but a short email saying it was out of stock and I would be refunded the purchase price. I'm still trying to figure out if they're refunding the shipping for that item too. I called and was on hold for up to 45 minutes each time without ever talking to anyone. No response to numerous emails. I understand its the holidays, but c'mon people. Get your act together! I ended up paying mega-bucks for shipping at another retailer in order to get my niece her X-mas present in time.

Don't bother shopping online here. They've bitten off more than they can chew.

 I would not shop here again

Absolutely horrible customer service. completely pathetic!! totally unacceptable!! do not order from this vendor. I ordered three items WELL before Christmas. after ordering, Kazoo emailed that 2 of 3 of my items shipped. i then received 2 out of   Read full review...

 I would not shop here again

I initially had a terrible experience with this place, but after finally getting through on the phone (which is usually busy) to someone who knows what she's doing , I am writing to amend my initial posting. I had ordered an item that never showed up and cancelled a different order that was shipped anyway. My attempts to get a response via email and phone were futile until just yesterday, when I finally was lucky to have someone answer the phone at the store who followed through and helped sort out the situation. I was relieved and grateful to finally get a response. However, my general sense is that this store is not quite ready for the demands of Internet commerce. They may be great as a local resource, but for effective online sales, they will need more consistent customer service.

 I would not shop here again

I ordered Christmas gift on line. Received my invoice stating everything was in stock and would be shipped. Eight days later at 2:30 a.m. I received a brief email stating my ordered had been cancelled, due to lack of stock. I ordered FOUR items!! They were all out of stock? And it took 8 days to figure this out?

 I would not shop here again

Tried to purchase Christmas gifts for my four children, nearly $400 worth. Within a few days, I received a notification that listed all the ordered items and said they were being shipped via UPS. When nothing had arrived two weeks later, I called to   Read full review...

 I would not shop here again

Sometimes the products I have ordered was'nt on stock without any visuable Information during the ordering.

 I would shop here again

Product was as I ordered. Best price on the internet. Got it in 2 days which was much faster than their advertised 2-day processing plus delivery. NICE!

 I would shop here again

quite pleased. pricing was good and toys were excellent quality

 I would shop here again

It was fine. I found what I was looking for and got it.

 I would shop here again

While online the item (snowcat) showed in stock. When ordered, I indicated special instructions to call me if item was not available. I was contacted and an item (higher value) was substituted for my original selection. I expected to be billed for the higher price--but was pleasantly surprised that was not the case when my bill was received.

 I would shop here again

Product back ordered. Hand price drop. Experienced difficulty getting new price.

 I would shop here again

NEVER BUY ANYTHING FROM THESE CROOKS! I PURCHASED A MAGIC SET THAT IS AVAILABLE ON MANY OTHER SITES. THEY HAD THE LOWEST PRICE AND WITH SHIPPING ..THEY STILL CAME OUT TO BE THE LOWEST PRICED. AFTER MY ORDER WAS PROCESSED AND MY CREDIT CARD BILLED...I RECEIVED AN EMAIL SEVERAL DAYS LATER...AFTER THEY SHIPPED THE ITEM NO LESS SAYING I'M BEING CHARGED AN ADDITIONAL SHIPPING AMOUNT OF $6.00 BECAUSE OF THE SIZE OF THE ITEM. NOTHING STATED THAT IN MY RECEIPT ANYWHERE. ANYWAYS, I ENDED UP PAYING $16 FOR SHIPPING ON AN ITEM THAT WEIGHED MAYBE 10 POUNDS (OH, BECAUSE THEY PUT IT IN TWO BOXES! I JUST PURCHASED A SAFE AT WALMART THAT WEIGHED 36 POUNDS AND ONLY COST ME $15 FOR SHIPPING (UPS). I CONTACTED KAZOO SEVERAL TIMES AND GOT NASTY RESPONSES FROM THEM. ALSO, THE ITEM CAME IN A TORN UP BOX...LOOKED LIKE A RETURNED ITEM. I AM SO DISGUSTED! THIS IS TO BE A CHRISTMAS PRESENT AND I'M EMBARRASSED BUT THEY WANT ME TO PAY SHIPPING TO SHIP IT BACK. NO FRIGGIN WAY! iT'S REDICULOUS...THEY HAVE OFFERED NOTHING ON THIS TRANSACTION AND I WILL NEVER BUY FROM THEM AGAIN.

STAY AWAY - THEY ARE CROOKS!

 I would not shop here again

I ordered an item for my little girl, I was never told that it was not in stock. After a month of nothing, I emailed Kazoo Toys asking where my item was, I received an email only then that stated that it was not in stock. TWO months later I emailed   Read full review...

 I would not shop here again