Kaspersky Lab

I downloaded the software product online, so no shipment was required. I am pleased with the product and the buying experience.

 I would shop here again

Thanks

 I would shop here again

Excellent Prices for the products compared to other brands.

 I would shop here again

My experience was a pleasing one in purchasing the anti-virus.

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It was all okay.

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Good

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Very thorough software

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I like the producd but I found the same product the next day for $29.95 and I paid more on-line. So probably will look for the product locally instead of on-line at the end of this year. Aletia Eubanks

 I would shop here again

I ordered, online, an annual license renewal for my Kaspersky Anti-virus software. The online order process was quick and efficient (lower price would be nice, but...). After my order was verified I promptly received online download and installation/update instuctions. All went well except for the loss of a few days on the new annual expiration. I emailed Kasperksy technical support. They promptly replied providing a new license key. The new key installed not only restoring the "lost" days but adding about 2 weeks beyond the normal full year! This is an excellent experience; a very good product.

 I would shop here again

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It was easy.

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P purchased the anti virus program, and i couldn't get it to give me the downloads that I ordered. I still don't know that it all got downloaded or not. Your down load verson is not very dummie friendly.

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A company that is a pleasure to do business with.

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I like product but hate company who process overeas orders for them. Obviously they don't have good reputation, and in long run will affect Kaspersky's sales. Kaspersky, find somebody else to handle your business.

 I would not shop here again

Overall good experience

 I would shop here again

Having had some less-than pleasant experiences with other virus protection software, I was absolutely delighted with every aspect of the Kaspersky transaction. Finally, a merchant who knows how it should be done, then does it!!

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Sight was good, written pretty well. Had a hard time navagating through procedures to install set up, probably my fault. Ot took multiple tries to install the anti-virus successfully.

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Good

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I try to buy this product for my 3 computers but I jus received for one computer. So I sent an email requesting this problem but nobody answered. I would like to have this product but not in this condition. Could you help me with problem? I look forward to heard about you soon. Sincerily Armando Villavona

 I would not shop here again

good and fast service. I bought on line and recieved emails fast and also recieved email a week or so later to remind me of the charge to credit card so I could identify charge. Great service.

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Quick, fast and easy

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In able to renew my license for the Anti-Virus I had to call the company as I couldn't get past the 1st page on the internet. For some reason it wouldn't go where it said it was supposed too.

 I would shop here again

Very difficult to understand required process to renew my product license.

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software update was hard to install and then repeatedly had errors after installing... will be buying norton anti-virus next-time or computer asssoiciates.... the 6.0 version worked very well but 7.0 is full of bugs and errors.

 I would not shop here again

I was not initially able to upgrade over the internet. Some how I was mailed the correct proceedure. I should have been able to do it straight away on the web site.

 I would not shop here again

I bought the anti-virus product from NCIX in Vancouver BC, Canada. Excellent Service. My subscription is up Dec. 28. When I went on to the Kaspersky Lab site to renew I had all kinds of problems. CANADA WAS NOT IN THE DESTINATION PROMPT, YET IT WAS A REQUIRED FIELD. I had to contact support to get my new 2008 activation number. Please make it easier for Canadians to renew your products.

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used thier online store and was able to install the product one my computer without a problem

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I had an installation issue, and it took several days for CS to respond to my email.

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I wanted to pay using paypal. I was directed to Paypal germany and could not understand the lanquage used on the page. I went back and had to pay Kas. via credit card.

 I would shop here again

I sent in a email to the customer servive department a few weeks ago and never go a repsonse. I did intialilly download the Anti-virus and was unable to activate the "key". Ordered the Anti-Virus 7.0 online and cannot activate, so right now I'm using a "Trial" which will expire in less than a month. I think I'll be out the $70 I paid for the product. Any help would be appreciated to get my product activated.

 I would not shop here again

Kaspersky's web page is easy to navigate and there is no question or searching for the price of their items, which is a definite plus.

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the hyperlink from my computer did not work well. However, I just went to the website on my own and puchased/downloaded the product quickly and easily.

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I am very impressed with the quality of the product.

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not good never rec rebate from last year from k

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Every thing worked out better than expected

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It wasn't the easiest but not the hardest either for shopping on internet. Still have a problem getting third computer activated as per contract. Haven't had time to get to know them better yet, will get around to it.

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good

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Easy and painless. Very straight forward.

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Information I needed to complete my order was not available online. The renewal website was only directing me in circles, repeating display of pages that could not answer my questions. I was working against an expiration time limit so use of e-mail as a contact method was unacceptable. It was very difficult to locate a telephone number for Kaspersky Labs customer service. I finally located such a telephone number (with difficulty). After two (reasonably short) telephone calls to Kaspersky Labs I was e-mailed the information I needed to complete this order without further delay or inconvenience. One problem I have noticed in recent years that more and more companies fail to provide adequate contact information for their customers. Too many companies are turning to "e-mail only" or "website only" support, and are actually trying to hide telephone contact information from their customers. Such policies only hurt these companies in the long run, and they lose business. Little details, such as posting a telephone number (and answering the calls that come it instead of relying on voice-mail), or being willing and able to accept a mailed check or money-order instead of demanding online credit card payment only, separate the winners from the losers.

 I would shop here again

Online upgrade purchase easy. Installation progress horrible and not easy. Clarify your steps to install, obtain key and codes. Give a phone number or have a responsive customer service site.

 I would shop here again