Kaspersky Lab

product arrived quickly and in good shape

 I would shop here again

I used the on-line download service and found it completely acceptable.

 I would shop here again

I could not find a phone number on Kaspersky's web site for immediate help.

 I would shop here again

Credit card issues of some sort stopped me from making my purchase, I was later able to go to a local retailer and make the purchase with less hassle and at a much reduced price. I will not be shopping on-line with Kaspersky again in the future.

 I would not shop here again

Their instructions for upgrqding are a bit confusing. Otherwise the purchase and download were painless. The product is worth the trouble.

 I would shop here again

went well

 I would shop here again

I was trying to upgrade to a more extensive suite of protection. It took me hours. The website was confusing and difficult to work with. I then used a link from a "help" email I sent them - that took me to a place that made the upgrade difficult. Then I tried changing credit cards and the site did not like that one little bit. Seriously it took me 2 hours to do what should have taken 15 minutes.

 I would not shop here again

The product is great - however the process to purchase the product after a trial version was very confusing and didn't work per instructions and took several hours to complete the process - very frustrating.

 I would shop here again

No problems with the transaction, Upgrades and install worked as described

 I would shop here again

Even with technical problems, the forum and help desk were invaluable. Thanks again.!

 I would shop here again

as with all online programs, this was available immediately for download, set-up was a slight program insofar as one was asked for one's sign-in name and password, which initially wasn't required. product is good (still learning, when I have time) could 'perhaps' be more user friendly/intuitive.

 I would shop here again

Credit card error - there are no details about it.

 I would shop here again

ok

 I would shop here again

Needed support and they where quick in resolving my problems

 I would shop here again

Great software!

 I would shop here again

On 11/22/07, I downloaded the internet version 7.0 for regular price, by mistake. I called Elements & they said they would refund the money & to use the link which gave me a 30% discount. By doing so, your company assumed I had 6 computers. I have 2. The first download did not show; the second did & I activated it. When I checked it again, it was no longer activated as you said I need to buy another for 6 computers. I waited till Friday to call Kaspersky & they were closed. That, in itself was acceptable, as help was not offered. I then removed 7.0 & took the trial version. Otherwise, my computer was not protected. I now have to call & find out what to do next. I was very disappointed that there was no call center to help me.

 I would not shop here again

Great product. Ordering was a little cumbersome. Less than optimal speed of delivery (for a download) and sketchy documentation hindered the purchase as well as the installation. Prompt customer service helped.

 I would shop here again

I web site I went to could be a little more friendly. It was confusing to me. I downloaded my version of KIS 7.0

 I would shop here again

Easy to use and understand, this is the second time using this vendor and I will do so again!

 I would shop here again

Very good customer service via email

 I would shop here again

This is a computer anti-virus and firewall program. The reviews for it have been excellent and I like the product. Actually, I didn't so much buy it this time as simply renew it.

 I would shop here again

It was fine. Thank you.

 I would shop here again

It was what I expected.

 I would shop here again

The sales process was very cumbersome and confusing. I had no way of asking questions and the FAQs did not answer my question. I probably will search for other vendors in the future.

 I would shop here again

Great product

 I would shop here again

Simple, easy, and painless.

 I would shop here again

It went well. I was only disappointed that I couldn't run the software immediately after its purchase. I had removed my other software protection, ie Norton. As a result, I had to run a 30-day demo to keep being protected. Thank you,

 I would shop here again

fine

 I would shop here again

My product was approaching expiration and I upgraded on-line with immediate resultes.

 I would shop here again

The credit card approval is not automatic. It takes hours, plus the initial credit card I tried was rejected for no reason.

 I would shop here again

To date no emails or calls have been returned by this Vendor.

 I would not shop here again

The instructions on the website for renewal were not correct: clicking on the renew button on the dashboard as instructed took me back to the renewal instructions instead of the product ordering page. I had to email customer service in order to initiate the renewal process.

 I would shop here again

Shopping process facilitated comparison shopping with other brands, good explanation of product features, and a secure and orderly purchase checkout.

 I would shop here again

Totally uncacceptable merchant...instructions ridiculously long and complicated, no method of contacting customer service, immediate results not available, terrible experience. I am in the process of contesting this purchase for a full refund...merchant ranked himself as the most popular and easy to use product...not the public. The whole thing is a catastrophy! Merchant should review his marketing plan and attempt to eliminate and misleading advertising. Horrible experience.

 I would not shop here again

this was all done online so i can not say much. i know that there was no delay as soon as i made the purchase an email was sent with the information that i needed.

 I would shop here again

I emailed (twice) and left a voice message asking for help resolving issues resulting from installing this product. It is now a week later and they still have not responded to either the emails or the phone message. In the meantime I have resolved the issues.

 I would shop here again

It was most pleasurable. Actually, I downloaded the software. It got excellent reviews.

 I would shop here again

I got what I wanted

 I would shop here again

Quick, easy.

 I would shop here again

Nightmare. impossible to contact help to correct a simple error built into the web page validation ststem. TOOK SEVERAL DAYS.

 I would not shop here again