KaTom Restaurant Supply

KaTom Restaurant Supply
 
Average Rating: 4.05/5.0 store rating
Customer Service 5
On-Time Delivery 5
See all KaTom Restaurant Supply listings

Read 126 reviews

Showing 81 - 120 of 126

Sort by:
Items per page
 

I appreciated the patience in answering...

I appreciated the patience in answering my questions prior to making the purchase on-line. Regarding the shipping charges, their agent researched the cost and called me back. I worked with another site that did not go to any extra trouble to answer my questions so I did not buy from them, even tho their price would have been a little less.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The ice maker didn't make ice for...

The ice maker didn't make ice for nearly 12 hours, which is probably expected. However, this wasn't disclosed in the instructions. When I called KaTom, they referred me to the manufacturer, rather than attempting to answer a simple question. The machine began making ice and is working fine.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

they advertise merchandise not in...

they advertise merchandise not in stock, to be shipped by manufacture

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I placed my order and paid for it, but...

I placed my order and paid for it, but apparrently the items were not in stock. Which I was never informed of until I sent several emails inquiring as to my order. Long story short is, if they had showed that the items were not in stock on the order screen I might have ordered something else or not placed the order at all. They definitely need to update their ordering system.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Had to change order by phone. Customer...

Had to change order by phone. Customer service rep was very friendly and had no problem correcting order. However, it has been nearly a month and the items I ordered for a seasonal business have not arrived yet-part of the order was on back order. I would hesitate to reorder from this company. It would have been faster to go to a local restaurant supply store.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

This is the second time that I have...

This is the second time that I have purchased an item from Ka-Tom. The merchandise arrived promptly and the whole shopping experience was excellent. I highly recommend this merchant.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Perfect transaction!

Perfect transaction!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is the best price/service I have...

This is the best price/service I have found for Lodge cookware.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would shop there again if I could not...

I would shop there again if I could not find the product elsewhere. The product I ordered was on back order and no one alerted me to that fact. I did not know until one month later when I emailed them and asked them about my order.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I emailed my order 2 weeks before st....

by KaTom Restaurant Supply Shopper, March 28, 2010
I emailed my order 2 weeks before st. Pat's day and said I needed them before the 17th of march. I finally got an email after 2 inquiries about the status of my order from someone who said the mugs would not be delived to me on time and I said cancel my order then. I have yet to hear one word from this company. I certainly hope that there is NOT a charge on my credit card, but a refund a.s.a.p. Sincerely, Judy Bowman p.s. VERY POOR COMMUNICATION

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The product I purchased was very...

by KaTom Restaurant Supply Shopper, March 25, 2010
The product I purchased was very reasonably priced and of good quality. Very fast shipping and happy with my purchase. I would buy from KaTom again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick and easy with great prices for...

by KaTom Restaurant Supply Shopper, March 10, 2010
Quick and easy with great prices for the products that I needed

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Poor quality, poor shipping, poor customer service.

by flaemily, February 20, 2010
I purchased a galvanized copper beverage tub from Ka Tom on 12/13. First the web site gave no indication that it was backordered.  When they sent me the order confirmation they didn't mention that part either.  I finally received it 2/18.  There was no proactive information or updates sent to me, only responses to my inquiries about where it was, each time promising it was on the way from the manufacturer to their warehouse. 
When I received the item, it was not galvanized copper, but instead aluminum painted with a copper colored paint that was already flaking off in multiple places - all the corners and some edges.  Very poor quality.
I won't buy again from Ka Tom. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Caveat Emptor

by rcwilkins, December 23, 2009
Caveat Emptor.  I placed an order with this company because the website said that they had replacement beaters for a Kitchen Aid mixer in stock.  Placed the order on 03-Dec for a Christmas present for the wife.  17-Dec, I got on the online   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

My overall experience- Good

by rjack, May 18, 2009
Great selection at great prices. However, I soon learned they do not stock everything listed on their website. My flatware order,  heavy duty tongs, and all my Polar Ware items came from the manufacturer. This caused some delays, but only for 2 days. There was an exception on a large dinner fork that we both found it to be a special order item and the manufacturer was out. For the weekend they shipped me some regular dinner forks and I got them in time.

On another note- I absolutely love Polar Ware "The Edge" steam table pans and KaTom's price on them is great! After handling Vollrath and other brands, they either pinched or cut me. Not with "The Edge" pans as these are a dream to handle.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

great company to do business with

by arhiggins, May 14, 2009
i have purchased from katom for the last 5 years and always had a great experience. i own 10 restaurants and we always have a piece of equipment breaking or smallwares and china that need replacing. they stock a lot and their ladies in customer service are very helpful and friendly (complete with their southern accents). overall, always a joy doing business with them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I would recommend KaTom to my family and friends.

by utvolfan1982, February 2, 2009
I recently purchased some Anchor Hocking wine glasses from KaTom and felt compelled to write how satisfied I was with my entire ordering experience. First, the website was easy to use so I was quickly able to find exactly the right size of wine glass I was looking for and second, the customer service representive who called me to informme on a shipping issue (I had mistyped my zipcode), was very pleasant.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great price + fast shipping = happy customer!

by jlj01, November 19, 2008
I ordered a cream whipper and was very pleased at the price and shipping.  KaTom had the lowest legitimate price that I could find (a couple websites offered it for a couple buck less but all the reviews for those sites complained about never receiving the items ordered) and reasonable shipping rates.  The best part was how quickly it arrived!  I ordered it on a Weds. and it shipped the next day!  I got it in less than a week, which isn't bad for basic UPS ground shipping.

I would definitely order from KaTom again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

they charge too much for re-stocking...

by KaTom Restaurant Supply Shopper, November 9, 2006
they charge too much for re-stocking and offer no deals in shipping if you want to exchange the product.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Very good experience - would definitely...

by KaTom Restaurant Supply Shopper, November 6, 2006
Very good experience - would definitely shop from there again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Pleased ..had the items in stock and...

by KaTom Restaurant Supply Shopper, November 6, 2006
Pleased ..had the items in stock and the quanity I needed as well as helped on on the phone prior to receiving the product

  I would shop here again
Overall Rating: 5/5.0 store rating
 

everything was fine with placing and...

by KaTom Restaurant Supply Shopper, November 3, 2006
everything was fine with placing and receiving order

  I would shop here again
Overall Rating: 4/5.0 store rating
 

ordered product 10/23; did not receive...

by KaTom Restaurant Supply Shopper, November 2, 2006
ordered product 10/23; did not receive product and called about 10/26.(your deliveries, depending on product are usually very prompt. That is why I called after 3 days) service said they forgot to tell me it was on back order (?) Salesperson:Jeennifer, and that it would be about 7 days. Yesterday, 11/02 was 7 days and I have not received product. Have not even received an e mail so I could track it. Could not cancel order as I was told I would have to receive it first then send it back. Disappointing service! Jacob Albrecht

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Product was as expected. We have done...

by KaTom Restaurant Supply Shopper, October 30, 2006
Product was as expected. We have done business with this company in the past, and the experience has been good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I like the wide variety of items...

by KaTom Restaurant Supply Shopper, October 28, 2006
I like the wide variety of items available. I would like to see more supplies for bakers and more caterers supplies. I discovered you have more products than what is showing up online. You need to show everything online. Next things I am looking to purchase in the near future. A table on wheels that folds and fits into my car for catering. Baby changing table that doesn't cost an arm and a leg.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ordering on line was a simple straight...

by KaTom Restaurant Supply Shopper, October 24, 2006
Ordering on line was a simple straight forward procedure. It was quick and easy. I had my purchase in 3 days and in perfect condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found the item almost immediately and...

by KaTom Restaurant Supply Shopper, October 11, 2006
I found the item almost immediately and placed the order. The process was easy to understand and only took a few minutes, even for a new customer. The product arrived when I was told it would and in perfect condition. It's exactly what we wanted but couldn't find locally. We may be back for another one soon. Thank you. Debra Coggin

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Please let me know where is the status...

by KaTom Restaurant Supply Shopper, September 11, 2006
Please let me know where is the status of my order. Thank you for your time.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Excellent. Went off without any...

by KaTom Restaurant Supply Shopper, August 21, 2006
Excellent. Went off without any problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item took over 10 days to be...

by KaTom Restaurant Supply Shopper, August 6, 2006
The item took over 10 days to be received and I was not notified of any delays when I placed the order or after the sale. Standard shipping should have arrived within 5 days if the item was in stock as indicated on the website.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Popcorn is fantastic but very poor...

by KaTom Restaurant Supply Shopper, August 5, 2006
Popcorn is fantastic but very poor popcorn container selection.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent experience

Excellent experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received a confirmation email of my...

Received a confirmation email of my order. In the email it included the ability to TRACK YOUR ORDER - however this is only useful once it has shipped. There is no ability to check the current status of your order on the merchant's website. I still haven't received the items ordered (that were shown to be in stock) - and no idea what their status is - or when/if they will even be delivered.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Katom is great. We buy most of our...

Katom is great. We buy most of our restaurant equipment from them. Their site's search engine could use improvement and it is difficult to find items previously ordered. I have to refer to orders stored on my computer. Other than that, no problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ok. Needs to have order tracking on...

Ok. Needs to have order tracking on website.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent service and great value. I...

Excellent service and great value. I was able to quickly find what I was interested in, and the transaction was fast and easy. I also appreciated the HTML order confirmation email that arrived seconds after placing my order, as well as the ability to track the order. I would definitely come back.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The items were easy to order and...

The items were easy to order and arrived quickly...packaged very well.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

No problems, product delivered as...

No problems, product delivered as promised

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy ordering from the internet, pan...

Easy ordering from the internet, pan came well-packaged and was exactly as described. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very fast delivery. Well packed. Have...

Very fast delivery. Well packed. Have not received the product yet since I am waiting for it to be sent by my freight forwarder. Had almost everything I needed for my restaurant except for an specifir Microwave I was looking for. Congratulations...

  I would shop here again
Overall Rating: 5/5.0 store rating

Copyright © 2000-2014 eBay Inc. All Rights Reserved

Advertisement
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.sp6-21623
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.sp6-21623