KaTom Restaurant Supply

Had to change order by phone. Customer service rep was very friendly and had no problem correcting order. However, it has been nearly a month and the items I ordered for a seasonal business have not arrived yet-part of the order was on back order. I would hesitate to reorder from this company. It would have been faster to go to a local restaurant supply store.

 I would shop here again

This is the second time that I have purchased an item from Ka-Tom. The merchandise arrived promptly and the whole shopping experience was excellent. I highly recommend this merchant.

 I would shop here again

This is the best price/service I have found for Lodge cookware.

 I would shop here again

Perfect transaction!

 I would shop here again

I would shop there again if I could not find the product elsewhere. The product I ordered was on back order and no one alerted me to that fact. I did not know until one month later when I emailed them and asked them about my order.

 I would shop here again

I emailed my order 2 weeks before st. Pat's day and said I needed them before the 17th of march. I finally got an email after 2 inquiries about the status of my order from someone who said the mugs would not be delived to me on time and I said cancel my order then. I have yet to hear one word from this company. I certainly hope that there is NOT a charge on my credit card, but a refund a.s.a.p. Sincerely, Judy Bowman p.s. VERY POOR COMMUNICATION

 I would not shop here again

The product I purchased was very reasonably priced and of good quality. Very fast shipping and happy with my purchase. I would buy from KaTom again.

 I would shop here again

Quick and easy with great prices for the products that I needed

 I would shop here again

I purchased a galvanized copper beverage tub from Ka Tom on 12/13. First the web site gave no indication that it was backordered.  When they sent me the order confirmation they didn't mention that part either.  I finally received it 2/18.  There was no proactive information or updates sent to me, only responses to my inquiries about where it was, each time promising it was on the way from the manufacturer to their warehouse. 
When I received the item, it was not galvanized copper, but instead aluminum painted with a copper colored paint that was already flaking off in multiple places - all the corners and some edges.  Very poor quality.
I won't buy again from Ka Tom. 

 I would not shop here again

Caveat Emptor.  I placed an order with this company because the website said that they had replacement beaters for a Kitchen Aid mixer in stock.  Placed the order on 03-Dec for a Christmas present for the wife.  17-Dec, I got on the online   Read full review...

 I would not shop here again

Great selection at great prices. However, I soon learned they do not stock everything listed on their website. My flatware order,  heavy duty tongs, and all my Polar Ware items came from the manufacturer. This caused some delays, but only for 2 days. There was an exception on a large dinner fork that we both found it to be a special order item and the manufacturer was out. For the weekend they shipped me some regular dinner forks and I got them in time.

On another note- I absolutely love Polar Ware "The Edge" steam table pans and KaTom's price on them is great! After handling Vollrath and other brands, they either pinched or cut me. Not with "The Edge" pans as these are a dream to handle.

 I would shop here again

i have purchased from katom for the last 5 years and always had a great experience. i own 10 restaurants and we always have a piece of equipment breaking or smallwares and china that need replacing. they stock a lot and their ladies in customer service are very helpful and friendly (complete with their southern accents). overall, always a joy doing business with them.

 I would shop here again

I recently purchased some Anchor Hocking wine glasses from KaTom and felt compelled to write how satisfied I was with my entire ordering experience. First, the website was easy to use so I was quickly able to find exactly the right size of wine glass I was looking for and second, the customer service representive who called me to informme on a shipping issue (I had mistyped my zipcode), was very pleasant.

 I would shop here again

I ordered a cream whipper and was very pleased at the price and shipping.  KaTom had the lowest legitimate price that I could find (a couple websites offered it for a couple buck less but all the reviews for those sites complained about never receiving the items ordered) and reasonable shipping rates.  The best part was how quickly it arrived!  I ordered it on a Weds. and it shipped the next day!  I got it in less than a week, which isn't bad for basic UPS ground shipping.

I would definitely order from KaTom again.

 I would shop here again

they charge too much for re-stocking and offer no deals in shipping if you want to exchange the product.

 I would not shop here again

Very good experience - would definitely shop from there again.

 I would shop here again

Pleased ..had the items in stock and the quanity I needed as well as helped on on the phone prior to receiving the product

 I would shop here again

everything was fine with placing and receiving order

 I would shop here again

ordered product 10/23; did not receive product and called about 10/26.(your deliveries, depending on product are usually very prompt. That is why I called after 3 days) service said they forgot to tell me it was on back order (?) Salesperson:Jeennifer, and that it would be about 7 days. Yesterday, 11/02 was 7 days and I have not received product. Have not even received an e mail so I could track it. Could not cancel order as I was told I would have to receive it first then send it back. Disappointing service! Jacob Albrecht

 I would not shop here again

Product was as expected. We have done business with this company in the past, and the experience has been good.

 I would shop here again

I like the wide variety of items available. I would like to see more supplies for bakers and more caterers supplies. I discovered you have more products than what is showing up online. You need to show everything online. Next things I am looking to purchase in the near future. A table on wheels that folds and fits into my car for catering. Baby changing table that doesn't cost an arm and a leg.

 I would shop here again

Ordering on line was a simple straight forward procedure. It was quick and easy. I had my purchase in 3 days and in perfect condition.

 I would shop here again

I found the item almost immediately and placed the order. The process was easy to understand and only took a few minutes, even for a new customer. The product arrived when I was told it would and in perfect condition. It's exactly what we wanted but couldn't find locally. We may be back for another one soon. Thank you. Debra Coggin

 I would shop here again

Please let me know where is the status of my order. Thank you for your time.

 I would not shop here again

Excellent. Went off without any problems.

 I would shop here again

The item took over 10 days to be received and I was not notified of any delays when I placed the order or after the sale. Standard shipping should have arrived within 5 days if the item was in stock as indicated on the website.

 I would shop here again

Popcorn is fantastic but very poor popcorn container selection.

 I would shop here again

Excellent experience

 I would shop here again

Received a confirmation email of my order. In the email it included the ability to TRACK YOUR ORDER - however this is only useful once it has shipped. There is no ability to check the current status of your order on the merchant's website. I still haven't received the items ordered (that were shown to be in stock) - and no idea what their status is - or when/if they will even be delivered.

 I would shop here again

Katom is great. We buy most of our restaurant equipment from them. Their site's search engine could use improvement and it is difficult to find items previously ordered. I have to refer to orders stored on my computer. Other than that, no problems.

 I would shop here again

Ok. Needs to have order tracking on website.

 I would shop here again

Excellent service and great value. I was able to quickly find what I was interested in, and the transaction was fast and easy. I also appreciated the HTML order confirmation email that arrived seconds after placing my order, as well as the ability to track the order. I would definitely come back.

 I would shop here again

The items were easy to order and arrived quickly...packaged very well.

 I would shop here again

No problems, product delivered as promised

 I would shop here again

Easy ordering from the internet, pan came well-packaged and was exactly as described. Thanks!

 I would shop here again

Very fast delivery. Well packed. Have not received the product yet since I am waiting for it to be sent by my freight forwarder. Had almost everything I needed for my restaurant except for an specifir Microwave I was looking for. Congratulations...

 I would shop here again

Great service. Excelent customer service will do business again

 I would shop here again

great selection and prices, ships very fast ! Kudos!

 I would shop here again

good price, no problems

 I would shop here again

It was very pleasant and they offered the best prices on the Cambro Storage Containers of anyone on the internet.

 I would shop here again