KaTom Restaurant Supply

KaTom Restaurant Supply
 
Average Rating: 4.05/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Stay away.

by tsg1, March 1, 2011
I ordered a 9 quart double boiler.  When I got it I discovered that the inner pot was less than 8 quarts and too small for my needs.  It took them 8 days to get me a RMA number and they charged me a 25% restocking fee to return it!  Not at all good customer service or reasonable. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very poor performance in every way.

by skipremmaro, February 26, 2011
STILL waiting for my refund.  Item was on back order for 3 weeks and I was never advised before, during or after the sale.   Very poor feedback from customer service with purposefully vague responses, which did not directly address the ship date.

My credit card was charged right away, long before it had a chance to ship and I am still waiting for my credit, following my cancellation.

My advice would be to skip this supplier and find one that actually has what they claim to have in stock, charges your credit card only when they ship, and one that responds quickly to customer inquiries and concerns.

I am in the distribution business and this is the worst performance I have ever been exposed to.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Nice experience

by KaTom Restaurant Supply Shopper, February 22, 2011
Nice experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I verry happy

by KaTom Restaurant Supply Shopper, February 18, 2011
I verry happy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

super I had my questions answered...

by KaTom Restaurant Supply Shopper, February 15, 2011
super I had my questions answered promptly by email and the delivery company called the day of delivery to arrange the drop off.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Website easily navigated. Order...

by KaTom Restaurant Supply Shopper, February 12, 2011
Website easily navigated. Order processed promptly & shipment made a.s.a.p. Great business to work with.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Other than the lack of post-sale...

by KaTom Restaurant Supply Shopper, February 9, 2011
Other than the lack of post-sale communication, our experience with KaTom was satisfactory. The products were what we were looking for and were very good quality. In regard to post-sale communication. KaTom was very slow to respond and when they did, were not able to provide shipment tracking. Our order was delayed and one item was on backorder, but rather than just telling us that and keeping us posted on the order progress and status, we had to contact KaTom several times to drag that information from them. The customer should not have to do the follow-through on status.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

they are a pain in the ass, slow as...

by KaTom Restaurant Supply Shopper, February 6, 2011
they are a pain in the ass, slow as molasses

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Exactly what I had hoped for in the...

by KaTom Restaurant Supply Shopper, February 4, 2011
Exactly what I had hoped for in the product and service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No sign when I ordered that items were...

by KaTom Restaurant Supply Shopper, February 3, 2011
No sign when I ordered that items were not in stock, but after my order I was told there would be a delay. A month later, my items were shipped but the snow back east has created further delays. I wanted to save a few bucks, but I should have bought locally.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Easy to order and track. On time...

by KaTom Restaurant Supply Shopper, January 30, 2011
Easy to order and track. On time delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I CALLED BEFORE ORDERING TO BE SURE...

by KaTom Restaurant Supply Shopper, January 27, 2011
I CALLED BEFORE ORDERING TO BE SURE ITEM WAS ACTUALLY IN STOCK AND WAS ASSURED IT WAS. THE DAY AFTER ORDERING I RECEIVED E-MAIL " 2-3 WEEK DELAY." THEN 2 DAYS LATER E-MAIL " NO LONGER AVAILABLE, ORDER CANCELLED." MY IMPRESSION IS THEY ARE JUST ANOTHER SITE THAT STOCKS NOTHING, PROMISES EVERYTHING, AND HOPES YOU DON'T CANCEL ONCE YOU FIND OUT THE TRUTH. FIRST & LAST WASTE OF TIME FOR ME.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Very professional and helpful. Great...

by KaTom Restaurant Supply Shopper, January 24, 2011
Very professional and helpful. Great prices and service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Wok was on backorder so it took longer...

by KaTom Restaurant Supply Shopper, January 23, 2011
Wok was on backorder so it took longer to get it. Snow and bad weather was why it was on backorder and I can't blame them for the delay.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Prompt service.

by KaTom Restaurant Supply Shopper, January 21, 2011
Prompt service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Advertises product it does not have in...

by KaTom Restaurant Supply Shopper, January 19, 2011
Advertises product it does not have in stock. Sends email that it will be apprx. 3 week delay. Should update their site if products are not currently available

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Excellent service

by KaTom Restaurant Supply Shopper, January 16, 2011
Excellent service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Item desired was indicated on site to...

by KaTom Restaurant Supply Shopper, January 13, 2011
Item desired was indicated on site to be available. Two days before Christmas an email was received that Kitchenaid items are backed up, and this specific item may be on backorder for 4 to 6 months! However, website still does not reflect this, leading people like myself to have thought that item was available.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I was looking for a pasta attachment...

by KaTom Restaurant Supply Shopper, January 11, 2011
I was looking for a pasta attachment for a KitchenAid mixer for a Christmas present. KaTom said they showed they had them. (at least as far as I could tell)I even paid for express delivery. The next day I received an e-mail saying it was out of stock until sometime in Jan. I wouldn't have gone through the process of buying it if I had known it was unavailable.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Excellent. No problems at all.

by KaTom Restaurant Supply Shopper, January 7, 2011
Excellent. No problems at all.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Web site was good; item was out of...

by KaTom Restaurant Supply Shopper, January 5, 2011
Web site was good; item was out of stock and we still await delivery.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Quality products. Merchandise is...

by KaTom Restaurant Supply Shopper, January 5, 2011
Quality products. Merchandise is exactly as described on web site. Shipping was prompt. Merchant informed me when order was shipped. I would definitely order from this company again. They had an item that I had been unable to find anywhere else - and when it arrived, it was of good quality.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Exemplary Employee: Mary D

by sabrina005, December 30, 2010
Happy Holidays! I'm writing to tell you about the warm and courteous service I received from Mary D. I ordered the Waring half-sized oven in early December, with the intention of using it to cook my Christmas dinner. However, Katom was out of stock.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

good price and on time delivery

by KaTom Restaurant Supply Shopper, December 27, 2010
good price and on time delivery

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered three separate items that...

by KaTom Restaurant Supply Shopper, December 26, 2010
I ordered three separate items that were shown as in stock the end of November. I placed the order and received an email hours later telling me everything I ordered was temporarily out of stock. It said it would ship in 10-14 days. Three weeks later I had heard nothing and called. It appears the Manufactures were all sold out so KaTom could not fill the orders. Basically they are a large basement or garage with a very nice website and they place orders TO the manufacture once you place an order with them. They never apologized or could tell me when items would be "in stock" other than to say they will ship "as soon as they become available". They were kind enough to cancel my order and I received the items from other stores in 4 days. Just like it should be when stored "stock" items. I would never recommend them for anything.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The web site was easy to use and the...

by KaTom Restaurant Supply Shopper, December 21, 2010
The web site was easy to use and the quality product arrived on time. Our family is quite happy with the purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very disappointed

by txfashion, December 14, 2010
I too ordered something from this store and they did not let me know that the item I ordered was not coming. They confirmed my order and told me it would arrive on a designated day. They then sent me another e-mail stating that my order was being processed.
It was not until I contacted them numerous times that they finally got back to me with the message that my item was on back order.
Very disappointing experience and I ended up canceling my order and going with a more expensive, but reputable and proactive store.
They did apologize for the inconvenience but never acknowledged the breakdown in their ordering process or their delay in communicating the issue.
I will not buy from them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Unreliable Communications, Ignored Cancellations, and Delivery Delays!

by joeandken, December 3, 2010
Would not accept order cancellation. Katom informed me most of my order was not in stock and would take up to 14 days to back order.  I informed Katom I did not have 14 days and to cancel items.  Two weeks later the items arrived!  There is no guarantee your order will be shipped in a timely manner or cancelled upon request.  NEVER ORDER ONLINE FROM KATOM!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I order something and no one had the...

by KaTom Restaurant Supply Shopper, November 30, 2010
I order something and no one had the decency to notify me that it was not coming ! Yes, they apologized AFTER I CONTACTED THE CO. TO SEE WHERE MY KNIVES WERE. STOP SENDING ME ANYTHING!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Exactly what I wanted at a good price.

by KaTom Restaurant Supply Shopper, November 7, 2010
Exactly what I wanted at a good price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Overall it was great

by KaTom Restaurant Supply Shopper, October 14, 2010
Overall it was great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The product was on back-order and I was...

by KaTom Restaurant Supply Shopper, September 27, 2010
The product was on back-order and I was immeadiately informed. It came in quickly and I was informed that it had been shipped and tracking information was provided. The price was $100 less than from the manufacturer. Quality is excellent. They provided a catalog, and I will probably order other products. Thans

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service ,great product

by KaTom Restaurant Supply Shopper, August 31, 2010
Excellent service ,great product

  I would shop here again
Overall Rating: 5/5.0 store rating
 

everything was good God Bless

by KaTom Restaurant Supply Shopper, August 19, 2010
everything was good God Bless

  I would shop here again
Overall Rating: 4/5.0 store rating
 

it wasn't until I placed the order...

by KaTom Restaurant Supply Shopper, August 3, 2010
it wasn't until I placed the order did I learn that both items were out of stock. two weeks later, it has finally been fedexed but has not arrived yet.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Their website changed my order quantity...

Their website changed my order quantity of 5 to 1 when I checked out. The shipping and handling was much greater than the entire order, so I missed the change in quantity. I sent a follow up email and did not receive a response.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Fine.

Fine.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent customer survice. Received...

Excellent customer survice. Received everything I ordered as stated on their site. Would shop with them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My ordering process was fine. I used...

My ordering process was fine. I used KaTom because they were the only company that had my product in stock and able to ship over night. The problem I had was there was no specific tracking info provided to me to confirm that I would recieve my shipment over night. I called customer service 2 times to find out where my order was and to confirm it would be delivered by 5pm the next day.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

There was an error in the order and...

There was an error in the order and they originally sent 10 instead of 12 trays. I contacted them on their site immediately and explained their error. They sent the other 2 trays along in a timely manner and handled this problem very effectively.

  I would shop here again
Overall Rating: 5/5.0 store rating

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