Jos A. Bank

They are fine if everything goes right. But if it doesn't be careful. I placed an order and they left out one item. I have sent emails that are unanswered and have tried in vain to reach customer service. The number disconnects after two minutes on hold or is always busy.
I have now resorted to Better Business Bureau and the Maryland Attorney General's consumer complaints office.

 I would not shop here again

I have purchased 6 suits and a number of shirts and a couple pairs of casual pants.The suits are hit and miss, I returned 3 of them and kept 3, I am very happy with the quality of their signature and signature gold line of suits, the executive and   Read full review...

 I would shop here again

Sneaky sales tactics. Poor customer service. They were having a three day sale and I had 6 sweaters in my cart and when I got to checkout they were out of stock. I called to inquire as to why they had been "in-stock and reserved" one minute and the next out of stock, I received some lame excuse from the customer service representative. Disappointed, I never had a chance to order the sweaters and missed out on a great deal, I ordered some similar ones from another company. Upon looking on the Jos A Banks Site, the next day LO and BEHOLD ...there were the sweaters back in stock!! But here is the kicker...back to the higher price!!!! Angered, I called the customer service line (which by the way sounded more like someone sitting in their house answering a phone, rather than a center). Once again I received a lame excuse and basically called an idiot, and told that no, I could not have them at the previous day's price. I will never shop from this site again.

 I would not shop here again

very poor customer service - five days after I placed an order they sent me an email to say they needed to verify my billing address. called their number and was given
a machine to leave a message - never again!!!

 I would not shop here again

I recently walked into the JB store in Pasadena, CA on Lake Ave. (an upscale shopping venue). My experience was less than satisfactory. For one thing, the sales people (2) simply stood in the back for about 5 minutes before stopping their conversation to assist me. It wasn't because they were very busy either, as there were only 2 customers in the entire shop (an elderly couple and me). Then when I dared ask about the sale items, the male salesperson in an exasperated tone, slammed his hands on the clothes that were on sale and jabbed his finger at the regular price items. I complained and he immediately threw the sales manager's card at me and told me to complain if I so desired. Some experience.

 I would not shop here again

I ordered several sale items online, qualified for the free shipping advertised on their site and tried to apply a 20% off promo code for Visa shoppers. Unfortunately, there was no opportunity to verify that the code had been applied before the order   Read full review...

 I would not shop here again

Whole experience was negative. Bought a corduroy sport coat on line. 2nd day delivery was standard and on arrival noticed the coat was missing both sleeve buttons. The sleeve seams were open due to no buttons. Called customer service and told them to check their website which shows 4 buttons on each sleeve of their sport coat. The rep wanted to send buttons for me to have sewn on, which I declined. I returned this coat at my expense and the customer service rep ordered another coat and supposedly specified to check the replacement had sleeve buttons as advertised. The new coat came 9 days later via UPS ground instead of 2nd day. This coat was also missing both sleeve buttons, which I again returned. I sent 4 e-mails to Jos. A. Bank and 3 weren't answered. The last e-mail asked to refund shipping costs of the defective coats which they finally replied by refusing the refund. I won't order from Jos. A. Banks again due to poor service and merchandise which is not as advertised. The measure of a good company is not when things go well but when there is a problem, and Jos. A. Banks failed.

 I would not shop here again

Recently, I entered the store in New Canaan, CT and was treated with such disrespect. I found the salesmen, in general, very condescending. I went in to find a dress shirt for my son. He is a size men's medium in polo's. They talked down to me when trying (and I mean trying) to explain the sizing of their apparel. By the looks of them and the sound of their statements, you needed to be forty pounds overweight to buy something there. Then they told me to go to another store down the street. That's always good for business!

I have talked to many people in town and no one shops there. And by the way, I was the only one in the store. I would never buy anything from this retailer.

 I would not shop here again

IMPOSSIBLE to reach customer service. I made an order online. the status has remained at "in stock and reserved" for over a week now while on the same page they boast that items in stock will be shipped within 24 hours. my credit card has not been charged yet either. i only want to know what is going on but it is absolutely impossible to reach customer service by phone or email.
this is a terribly frustrating shop and i will never ever even look at their website again.

 I would not shop here again

The on-line shopping is convenient. However the suit shipped to me is far below my expectation. The signature gold 120s suit looks like a used one and may be only worth $150. After having the pants altered and suits steamed at their local store, it's still doesn't look satisfying.

When I tried to return at the local store, I was told they won't let me do that because it wasn't purchased in their store. How ridiculous!! I know their policy is that if you purchase on-line you can return at any retail store. After arguing for several minutes, the guy finally agreed. However, he refused to return the alteration fee. He said the alteration had been done. I thought this was acceptable (although afterwards I was told by the 1-800--- customer service that the alteration fee should also be returned). He was not friendly at all. How can they have this kind of employee?

I will never buy anything from them, at least not from their local store at Auburn, AL.

 I would not shop here again

Freely admitting that clothes shopping ranks only slightly above having a root canal on my list of pleasant experiences, I became a staunch web shopper when technology permitted us to be able to complete a wardrobe with a few clicks. In another decade,   Read full review...

 I would shop here again

I found the website is easy to use - especially taking advantage of "specials" section. One frustrat   Read full review...

 I would shop here again

PROS: Excellent quality men's clothing, “deals” quite common, reliable shipping process. CONS: Customer service (by phone) iffy, web site login process could be improved. Jos. A. Bank is a men’s clothier that sells its products via   Read full review...

 I would shop here again

I got a shirt for my boyfriend for his birthday that he had been salivating over for a while. The only problem - they sent me the wrong shirt. After getting a hold of customer service, which was no small feat, they informed me that the shirt I wanted was   Read full review...

 I would shop here again

I recently purchased a Pinpoint Traveler dress shirt from Jos A Bank online. I found the format easy to follow and found exactly what I wanted quickly without unneeded links and menus. The customer service via email was fast, courteous and   Read full review...

 I would shop here again