Jomashop.com

Full review
initially good communication with US based JOMASHOP when ordering in january 2008  a Christofle silverware storage chest from the Netherlands . After delivery, which understandably took some time, the chest turned out to be damaged by showing cracks in one particular corner, clearly caused during transport by UPS. I sent JOMASHOP photographs and clear verbal description of the damage. Initially I would have liked to have the box repaired in the Netherlands, to avoid another transport. Communication did not function very well, Jomashop failed to instruct UPS, who took the box away for inspection that it had to be delivered back to us. then according to UPS protocol ther box was destroyed after acknowledging responsibility for the damage. From then on, I experienced great problems in receiving money back. I finally rang UPS myself to find out they  refunded Jomashop the box and shipping costs. This all took from May 2008 till October 2008. Although I finally received a refund for the box, I still have not received credit for the 120 dollar shipping costs. It has been acknoledges with UPS that it is JOMASHOPS duty to pay those costs to me, as UPS has refunded them to JOMASHOP. So far, January 2009, I still have not received them. And even worse, JOMASHOP no longer responds to my emails regarding this subject.  What to do?
Regards, Ann Maccreanor annmac@xs4all.nl