J & H Products

HORRIBLE SERVICE!  Avoid at all costs.
Ordered a CV boot for my Audi, received the WRONG boot.  JHM said I had to pay for the right one and send the wrong one back and that they would refund the part and my shipping when they receive the part back.  Nearly two months later, no refund!
After numerous calls to "Keaton" with bogus excuses each time, I reversed the credit card charge.
How a business can operate like that is beyond me.

 I would not shop here again

This is my first experience shopping online , always been afraid to take a chance hearing some horror stories. This was great and was amazed how easy it was. Product was new and have used it many times already. I certainly would buy from J & H. Products again.

 I would shop here again

Experience has been excellent. I ordered a product that was clearly labeled as a pre-order, so I was expecting a delay in shipment. When I got a little impatient :-) and emailed the company to see if they had a shipping date yet, I received a prompt, friendly and detailed reply. I would not hesitate to order again from this company and will highly recommend them to others. Good people!

 I would shop here again

JandH Products carry a limited range of products. What they offer is OK but range is too small.

 I would shop here again

I like the shop

 I would shop here again

I found there service excellent. I dealt via email and J&H products were able to supply the product and information required swiftly and efficiently

 I would shop here again

Very prompt delivery. Extremely happy.

 I would shop here again

great

 I would shop here again

Great experience, I ordered a Humminbird 585c fishfinder 12th Aug 07, received it in Australia, delivered to my door w/i 2 weeks. John answered all my emails promptly and ensured that I was kept informed at all times. Buy with confidence from this shop.
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 I would shop here again

Very fast shipping and coureous emails. Would definitely use again

 I would shop here again

Very poor service!! I ordered a radio on September 1st and finally received it on September 20th. This isn't even the bad part. I had specifically said to ship via USPS to Canada and definitely not by UPS!! Well, guess what, he shipped by UPS even though I had paid an extra $20.00 to have it shipped by USPS. What a hassle as it shipped to a postal box which everyone knows that UPS can not deliver to. Finally after many emails and such, John refunded me the shipping but it wasn't even close to the extra costs charged to me by UPS for brokerage. I finally got my radio but am very frustrated with the whole transaction. John runs his business from his home and just uses drop shippers. Check out Google maps with his address. Update!! September 25th - John demanded that I remove his phone number which I have complied with. I checked his web site today and he changed his address that had been listed. Interesting for somebody who is running a legit business. The biggest question is why no contact phone number for customer support? Think twice before dealing with this company.

 I would not shop here again

The product was perfect, customer service was excellent, price was excellent, USPS post was excellent but problems arose when the item arrived in the UK and was handed over to the Royal Mail.

 I would shop here again

A very good Online Shopping experience.

 I would shop here again

vvery good

 I would shop here again

Great experience, order arrived faster than expected, had a question and reply was there next day. Would check their site first when looking for products. Will shop here again. Thanks J & H your customer service was excellent.

 I would shop here again

excellent service

 I would shop here again

goodExcellent service and pricing

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J&H have done all they have promised! I received the package shortly after ordering. Nice job guys!

 I would shop here again

Great shopping experience however my GPS died after 2 weeks, I'm now contacting Garmin about fixing it!.

 I would shop here again

They solved all my doubts very quickly, excellent experience with this company.

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Good service,but mail charges are high.

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Excellent customer service.

 I would shop here again

SECOND TIME I HAVE ORDERED FORM J & H. BOTH TIMES WERE GREAT. ORDER ON THE ONLINE CATALOG. GIVE THEM METHOD OF PAYMENT. THEY SHIP FROM NEAREST DEPOT AND I GET THE MECHANDISE ON TIME. THAT IS THE WAY IT IS SUPPOSED TO WORK. SOME PEOPLE DON'T KNOW THAT. THANKS.

 I would shop here again

1) They do not have the item in stock, and did not advise me of this before my purchase. 2) They did nothing to contact me regarding the delay. 3) They have done nothing to assure me that I will eventually receive the item I have purchased. 4) They do not seem to value me as a customer

 I would not shop here again

GREAT QUICK ORDER PROCESSING.

 I would shop here again

I purchased a garmin street piolt on 5/23/07 and it is now 6/14/07 and I still have not received it yet I e-mailed J&H and they replyed that the item was out of stock unlit the 13th I hand to e-mail them they never e-mailed me with any update.

 I would not shop here again

The gps was in backorder by Magellan and I was not informed by that. I had to e-mail about the delay and then I was told about the delay

 I would shop here again

J&H provided excellent service and an excellent price. I had originally purchased from a company called fotoconnection, who then called and tried to sell me the already included items at an extra cost.

J&H did not do this. I called and spoke to a person in advance of purchasing and was notified accurately of the cost and items included. I was also told that the item was backordered and could not be delivered for about 3 weeks. The item actually arrived in about 1-1/2 weeks - so they were very honest and then did better. Very much appreciated.

 I would shop here again

Good, product arrived as expected. Email to modify order was not answered, but product change requested was made.

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Excellent service and pricing

 I would shop here again

The shopping experience was good. However, the item was defective and did not work. I will have to contact the manufacturer for troubleshooting or repairs.

 I would shop here again

Fast shipping, great prices and excellent customer service. J&H had the best prices I could find and offered me even better prices through a package quote. Shipped the wrong model of trolling motor but responded to my email and had the new one on its' way within half a day. Will not hesitate to recommend J&H to anyone looking for marine products and will definitely shop there again in the future.

 I would shop here again

I ordered a Garmin GPS unit and it was delivered to me in Adelaide, South Australia (halfway around the world)in 5 days. Communications were excellent. Cheapest price. I would have no hesitation in recommending J & H Products

 I would shop here again

Very good no problems

 I would shop here again

Good professional service. the only hickup was inexperience in trade with the EU, there was no invoice enclosed with the package. this was solved in the customs by my e-mailing it across the desk from my Nokia E70.

 I would shop here again

Ordered a Garmin 3210 Chartplotter. These guys had the best price and a very good Shopping.com customer rating. Shopping.com listed the product I was ordering as in-stock. But after ordering from J&H and waiting several days for it to ship I contacted them via email - was told that product had been back-ordered for a month. Who is responsible for maintaining accurate inventory status on Shopping.com?

Vendor's website did not give inventory status. I was not notified of the back ordered status when I placed order. They charged credit card immediately, even though they did not have the item in stock. This seems like a classic bait-and-switch maneuver.

Vendor does not have a phone number. They did not respond to an email inquiry I made regarding shipping status.

I have cancelled the order, but am expecting that to be a hassle - will know soon.

 I would not shop here again

The venders website does not inform you if any items are in stock. After ordering product, found out that it was not in stock, and they were not sure when it would ship. Can only contact company by fax or email. I ended up canceling my order.

 I would not shop here again

Item ordered was not available and had to be back ordered. I was not notified until after I e-mailed J & H Products that the item was on back order. Had not received after 2 weeks and canceled order. My order was promptly cancelled by J & H Products and they e-mailed me right away that they had cancelled the order.

 I would shop here again

They answered my emailed questions the same day and provided complete and easy to understand answers. The item was shipped promptly and arrived in good condition. I will order from them again.

 I would shop here again

no problems

 I would shop here again