JCPenney

JC Penney needs to have the tracking number on the order status page once the item ships so that you can track the item.

 I would shop here again

JC Penney continues to provide quality products at excellent prices. The website is easy to navigate, and I especially like the search feature. Very easy to use. I have never been disappointed with any purchase I've made from them. Overall, an outstanding company to deal with!

 I would shop here again

JC Penney always delivers quality merchandise and it always arrives quickly. I've always received excellent service.

 I would shop here again

I encountered no problems whatsoever, as usual. The only thing I would like to see is more choices, more variety on jcp.com. I tremendously dislike shopping and prefer to do it online, but the choices are very limited.

 I would shop here again

Good. Have a nice selection on Home and bedding.

 I would shop here again

I ordered nursery bedding, valance, crib sheet and hamper 12/26/07 online. I received notice it would be shipped in 6 weeks (which I thought was extremely long) Then, I did not receive the bedding until 8 weeks later (after numerous phone calls) I still have not received the crib sheet or hamper (which now has expected ship date of 4/30/08!) or the valance which has expected ship date of 6/2/08!! This is extremely unacceptable, especially since this is for a nursery (the baby will most likely be here in about a week!) Needless to say, I am very disappointed and do not plan on ordering anything from jcp again!

 I would not shop here again

Very easily ordered. Had one request and needed to phone... I received excellent service via the phone AND internet!! Items received were exactly as described and of good quality.

 I would shop here again

i have always had good service with jcp. i have shopped with them for many years and will continue to do so. their products are always great

 I would shop here again

I shop JCP in store and on line love all products. always have gotten high end merchindise at a great price! They beat all big name stores for quality at a great price!! I look forward to doing all my shopping needs with JCP, keep up the great work! Michele George, Canastota,N.Y.

 I would shop here again

Good quality, good service.

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Missing screws, last time we ordered a buffet it was split had to get replacement parts

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I got an email telling me what was shipped. No tracking capability. Nothing has arrived yet. Poor customer communication compared with other on line sites.

 I would shop here again

Found it very easy and was pleased with the entire process.

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Shopping experience was fine. Made purchase on line

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The item in question was listed on the website to be a certain dimensions and the dimensions on the site & what I actually rec'd were not the same therefore I had to return.

 I would not shop here again

my credit card was charge a different amount, than stated at the jcp., check-out site. Customer service couldn't explain, and my credit card was debit three times. If you were me ,what would you do? please take your survey I did, overall I really like jcp. I'm hoping it was just a one time error.

 I would shop here again

my experiences shopping with jcp has always been very good.

 I would shop here again

first time using, very good. would do it again

 I would shop here again

Your order arrived very rapidly and in good shape. You need some way to express in your initial ordering format that a gift certificate was applied and subtracted from the order. I e-mailed to find why it was not listed on my invoice that was e-mailed to me. I waited a day and then telephoned and got it explained to me that the gift certificate would be taken off on my billing. So I was satisfied. But it took the folks online several more days to write me an e mail saying the very same thing. So I would have been very anxious about the whole thing if I had not telephoned to find out about it.

 I would shop here again

My only complaint was the order tracking always showed 2/24/08 as the ship date and I received the slipcover on Tuesday 2/19/08.

 I would shop here again

It went smoothly and very pleasent

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Products/colors were as they appeared. Great details when enlarging the photos. Sizes and dimensions were readily available. Able to advise if in-stock or back-ordered. Shipped quickly and received sooner than anticipated. A great shopping experience!

 I would shop here again

I was able to find what I wanted really fast. JC Penny had several sets to choose from in several different price ranges. Customer Service answered ALL of my questions about the Gold flatware, really, really fast! I received notification about the same time I received my answers from Customer Service, that a sale was going on, and so I was able to take a substantial amount off of the flatware I ordered! I was extremely thrilled with the service. Then, the Gold flatware showed up on my doorstep a couple days before I was expecting it, even though I did receive an e-mail notification that it was on its way. And, what a beautiful set of flatware!! Yes, this was a total 10 STAR experience!!! Thank You JC Penny's!!

 I would shop here again

I also wanted to purchase a devin end table to match the coffee table which is suppose to be new products but they say it is unavailable which seems strange if these are new products

 I would shop here again

I was pleased with the selection and received the order promptly and was quite satisfied with it. The only "concern" to note is that the item was also supposed to be available in the local store (it was advertised but the store was completely out of stock). The store price was lower than the catalog price (by $10.00) and I had to pay for shipping. For future reference, it would be nice if the best of the two prices could be given.

 I would shop here again

I had ordered a women's summer top but received women's plus flannel pjs. The item has still been charged to my credit card plus it cost me to send the pjs back. I have asked to be refunded the cost of sending the item back as it was clearly not what was ordered but to date this has not occurred. I have recently ordered again through JCP.com. If there is a problem with this order similiar to my previous order I will not shop again and will advise my friends of the problems. Additionally, if I do not receive a refund on my credit card, or am reimbursed the postal cost for shipping the unordered item back I will not shop at JCP.com again and will advise friends/colleagues of my experience.

 I would shop here again

I shop with jcp.com frequently and am rarely disappointed. I particularly like the free shipping offers they have been giving these past few months. However, I recently received a free shipping offer that applied only if it was shipped to the store - that is a 45 minute drive from my home and does me no good at all. I'd like it better if their free shipping offers applied to everything ordered and not just certain items. I don't mind having to spend a particular amount to qualify (something reasonable like $50 - $75); but hate having to search through all the fine print to see what product purchase qualifies and what doesn't.

 I would shop here again

Never had a problem dealing with this merchant

 I would shop here again

Wish they had more tall sizes.

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Quick processing, good merchandise.

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the experience in shopping at jcp.com is excellent! The costumer service is excellent, the tracking is excellent, and overall the stuff is excellent!

 I would shop here again

I found the website easy to manage. I was able to make changes on my order with no frustrations. The merchandise was pretty accurate to the descriptions.

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I have always been happy with my purchases through JCP.com. The clerks that work at the Clifton Park, NY store are extremely helpful.

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No problems. Just don't like the 90-day timeframe for returns.

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good selection, easy transaction, quick delivery

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Excellent

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I am extremely pleased with my online shopping at J.C. Penneys. I had a problem with a manufacturing defect in my first set of drapes and I was amazed at the speed with which their customer service had a replacement pair on it's way to me....called CS on a Thursday and had my replacement drapes on Saturday morning. That, I think, is about the best one could want in customer service.

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Love the web site. Easy to shop and find what I am looking for.

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Very slow shipping.

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This was the 1st time I have bought something through jcp.com, and didn't know what to expect. I was pleasantly suprised at the speed of delivery and the excellent quality of the product. I would certainly purchase items through jcp.com again!

 I would shop here again