JCPenney

After 35 years have cancelled my JC Penny credit card and I will never shop at JC Penny again! For the second time I have returned an item, using the JC Penny return label and filled out the proper return information...only to not be credited for the return. My attempts to correct the situation was only met by indifference and a waste of my valuable time. Even when I told them I was cancelling my card I was cheefully told that they would cancel it, and stating that they would note that I was cancelling due to the lack of support I received in regards to my uncredited return. Sure, I could insure my returns in the future. I could send them via a carrier that requires a signature, but why should I have to jump through hoops for JC Penny when there are so many retailers that don't have the return problems that penny's has? I will take my business elsewhere. They don't need me and I don't need them. Bad form jc penny!

 I would not shop here again

I placed an order (last 4 digits of the order 7750) on 21 Feb 2009 (yes, over four months ago) and it has not yet been shipped. Latest ship date shows July 17 (lets see if JCP will at least ship after 5 months). I've received two emails blaming the manufaturer for the delay, however the JC Penney website still shows the product in stock (Heys USA 4WD 3-pc. Spinner Set- exact color - Dark Blue/Navy that I needed). My emails don't seem to be getting a proper response except blaming it on the manufacturer. Is there a way to escalate or take legal action ?

 I would not shop here again

I bought some items online, to be shipped to Korea.I was buying seasonal items but was realistic and expected them within a month. A month *later* I got notice that the items had been sent.The website never said that the items were out of   Read full review...

 I would not shop here again

I will never ordered from JCP again. If you aren't sure exactly your product, don't buy. I ordered a pillow from their website with 10 dollars coupon. Since the pillow is too flat, I have to return it. They will take out that 10 dollars they paid for you on the coupon and make you pay the shipping when you return your product. I dont mind paying the shipping if I dont have that coupon. Why dont I order it from other sites than JCP which will refund you the full product price if I figure it is not something I want?

 I would not shop here again

Never again.  Ordered furniture - was told six weeks by several (not just one) sales people.  At 10 weeks I called customer service - they said "oh no - it takes 8-10 weeks".  We are at 12 weeks and counting and still no furniture.  Never ever ever again.

 I would not shop here again

Stay away from the furniture.  It is poorly built, looks great on arrival but within three months it looks at least ten years old.  I ordered 1 sofa, 1 loveseatchair and ottman for my daughter as a gift.  It is so embarrassing everytime I go to visit.  The furniture feels like it is pitching forward, the fabric is coming apart.  It does no good to call Customer Service, no one will ever call you back.  I ordered ONE sofa, they billed me for TWO and finally took the sofa off my account, but refused to subtract the interest.  I am through with JC Penney after many, many years of being a loyal customer.  In the next couple of weeks, will pay account up, close it and never darken their door again.  This was Chris Madden furniture.  It has been a horrible experience.

 I would not shop here again

   
I would avoid them like the plague. They mistreated my elderly mother horribly. She accidently put a stop check on a payment she them. Her checkbook was misplaced and she lost count of what checks were written. She immediately called JC Penney’s to try to fix the problem.
She then was told not to worry about it the account was fine. This time frame is less than a week. A day later she received numerous phone calls threatening her credit and her condo from this payment she made but still owes to JC Penney's.
She went back to JC Penney’s and was told her account had been paid in full by a collection agency and to take it up with them. It was maybe a week not more past due date. She kept getting harasses night and day by this company demanding payment and an exorbitant fee. She was mistreated by JC Penney’s and the collection agency.
In this state of the economy I guess JC Penney can afford to lose longtime customers (over 45 years).
Be careful of these tactics used by JC Penney’s.

 I would not shop here again

In store was horrible, the lady couldnt get the computer to work, she was new and so me and my wife decided to just do it online with her Jcpenny card. It worked out nicely and we got everything on time like promised.

 I would shop here again

I recently purchased a crib mattress from the JC Penney Online Store, and was quite disappointed at first. When the item was delivered, the plastic it came in had a big tear in the bottom. I didn't think anything of it until I took the mattress out   Read full review...

 I would shop here again

Great store & service, terrible product! I ordered two aluminum chaise lounges recently discounted. Two days later they discounted them again. I called JCP & they refunded my credit card for the difference . The items arrived in one week! Fast! One chair had a piece broken out of it, still in the box. I asked for a discount, my husband is a welder & counld fix it, they gave me 10% off my total order! Great. The chairs were poorly cast, hard to fit together, the sides scrape the back piece when the chair angle is adjusted.....the cushions are 6" longer than the chair....my husbands feet hang over the end of the chaise, his head hits the top of the chair back.

 I would not shop here again

Customer service is horrible at JCPenny. I purchased a recliner a few months ago and the back falls almost to the floor when tyring to recline. I have emailed and called customer service and no one has come to replace or fix it or even look at it. Calls and emails are not answered. When I called today, they said it has not been a week yet since I last called and have to wait until then for a response. When I called that last time, they told someone would contact me in 24 to 72 hours. Hmmm, I thought there were more hours in week than 72. I have been living with this recliner in a broken condition for a couple months now and just want it fixed or replaced.

 I would not shop here again

The product was just as expected. The price on line was much better than in the store, would gladly buy from JCP again, and tell friends to do so as well. The item was not in stock at the time of order, but it did arrive earlier than stated at the time of order.

 I would shop here again

It was ok. The ad was deceiving that indicated free shipping on orders of $75 or more. It was only on selected items that you could receive the free shipping. I only ordered one item that qualified. After I read the fine print, I realized it was only a qualified purchases. The LARGE print NEVER indicated that. It's a gimic, which I will NOT fall for again.

 I would shop here again

I have problems with the product itself, I was told I can return it! It is a red bedspread, and catches all the lint that flys in the hourse, it is a lint magnet!

 I would shop here again

I love shopping online with JCPenny. It is very easy and not at all time consuming. I find everything I need and have no problems with returns.

 I would shop here again

all items back ordered at least 2 weeks they charge a sales tax when other online stores dont!!! ,this will be the last time I shop online with jc pennys online,customer service not helpful!On other items the back orders were for a month or more and the merchandise leaves something to be desired,it all looks like cheap knock-offs from China!!but what really gets me is the gall to charge an online sales tax which the tsate of Colorado will never see it just goes into the company pocket,stay away from jc pe3nnys online!!!.

 I would not shop here again

Very fast & easy to order...excellent

 I would shop here again

I ordered back in march to date i still have not received my merc. handise. they said it shipped 5/9. still nothing, i didn't get a call, or an email, just automated bull****Customer service is truly the worst. Tim Cooke 541-501-3730

 I would not shop here again

I received a 'form' style email from JCP that did not address my unique situation. I replied to the 'form' email but have heard nothing further from JCP. I guess it's resolved for them, but not for me.

 I would not shop here again

QUALITY OF PRODUCTS POOR; OF 5 WINDOW SHADES I PURCHASED ONLY 2 WERE USABLE; 3 WERE BOWED AT THE TOP AND WERE RETURNED. THE 2 PART CURTAIN ROD WAS MISSING THE ROD AND 1 SET OF WINDOW SHADE BRACKETS WAS MISSING.

 I would shop here again

u advertised this item then i was sent an email telling me it was on back order no further follow up was done on your part..I had to call the company to find out the status and then was told it was not going to shipped that this item was no longer available even though you still showed on your site. I would never shop your online again and will tell others about my experience i encountered with it

 I would not shop here again

THE WEB SITE WAS USER FRIENDLY. I WAS ABLE TO FINE WHAT I NEEDED IN A MATTER OF SECONDS AND WAS PLEASED WITH THE COST.

 I would shop here again

I love shopping in the the store and online. The quality and variety of merchandise is fantastic. It was very easy to purchase online.

 I would shop here again

*boots unlike the sparse description -need to return /unable to wear had there been a better description *blouses /bought 2 same size for same person YET, she showed me, embarrassingly, sidebyside one is smaller than the other *necklace only fine item *** now that i had the blouse given back from outofstate gift i must return that and the boots at i might say my TIME & SHIPPING EXPENSE / poor 1st experience and maybe my last / would appreciate not just some computer template response but would like my shipping costs refunded -please

 I would not shop here again

On 3-5-08 I purchased 3 pair of shoes totaling $58.02. I only needed to return 2 pair due to fit. There was a discrepancy with return of the shoes. Store had #35.27 and the catalog had $42.80. (Excluding shipping fee) Nevertheless I end up returning the 3rd pair of shoes due to pure dissatisfaction with the online experience. So I ended up paying $7.25(shipping) for a bad experience, but a well learned lesson. I have all so canceled all other online purchases, because it is not clear with returns. Please update your return policy that is posted on you website so no other customer will ever experience this "mess".

 I would not shop here again

I had to rtn the boots because of size to the store and they did an excellent job in helping me re purchase the boots..Dubuque Kenndey Mall Dubuque,Ia...Thank you.

 I would shop here again

I enjoy shopping on line all the time with JCPenney

 I would shop here again

gOOD EXPERIENCE, EASY RETURN OF ITEM WHERE COLOR DIDN'T WORK

 I would shop here again

everything was fine

 I would shop here again

Items were not shipped by promised delivery date. Items shipped 15 days after given ship date. I had to call to find out what was going on. Customer service rep was rude and didn't seem to care. One item was not in the greatest condition. I will NOT order from JCPenney.com again!

 I would shop here again

wonderful selection, prices and service, as well as incredibly fast shipping.. JCP is just great!!

 I would shop here again

I'm generally happy with the products, delivery times, etc. at jcp.com. Very good sales.

 I would shop here again

Excellent

 I would shop here again

The shoppping experience is fine except the shipping charge goes up each time I order something. The shipping is already high enough to Alaska and I get no real break for having it shipped to the store, so I for the conveneince I have it shipped to my house. I guess I really end up paying for it then.

 I would shop here again

Good Experience-some quality of merchandise problems with several purchased items

 I would shop here again

Overall good experience. Did have some difficulty finding an item online that I had previously viewed. Apparently when you do a search for "Waverly" in window coverings not all items appear. This meant spending a lot of time trying to find similar items and see if the desired item appeared as a "You might also like........" listing. Finally located and it had "Waverly" in the title--not sure why it wouldn't come up with the search. Also, shipping is a bit high so picked up the items at the store with still a significant charge for handling. Prefer to shop in-store.

 I would shop here again

Placing my order was easy and simple. I will definitely place an order again.

 I would shop here again

merchandise came in a timely manner and quality was excellent. very, very happy with purchase

 I would shop here again

as always-very good! Thanks!!

 I would shop here again

the site doesn't not make it easy to shop. Once you have put your order in you can't recall. Also I shop by category and men's shoes ended up in the women's category so then I was sent men's shoes and had to pay to return them. Also, clothes that come from some country have an extra excise tax which we don't find out until we get our merchandise. There should be an * stating if purchased by Canadians an extra 6.1% excise tax will be added. I would not buy does products. When I did call to tell jcp that the men's shoes were in the women's category I was treated as if I was from another planet. I am not impress with customer service - Also the box that was shipped to me said it weight 22Kg which is about 45 lbs really only weight 7kgs which is about 15 lbs but I was charged the shipping on the 45 lbs which is a complete rip off. I know it only weighed because I had the lady at the post office weight it in front of me. I consider this action stealing. Sincerely, Joanne Summers

 I would not shop here again