J&R Music and Computer World

I had ordered a camera from JandR.com and when I received my package it did not have anything other than the invoice and some other papers. After contacting JandR for over 2 months I still have not received anything. Some of the CSRs asked me to work with UPS(with who a case was opened) , some said that someone would call me back(that never happened). In short I got pushed around but with no results.I would never buy anything from JandR again.



 I would not shop here again

I went looking for a Canon 75-200mm lens. I found the lens on here. I called and Alex stated he had the lens in stock, and could have to me in a couple of days via ups. He quoted me a price of $1574.00 included delivery. I also asked for a filter and was quoted a price of $30.00, when I told Alex I could get the same thing for $25.00 he matched the price. I told Alex I would get back with him. My wife and I went to Ritz Camera. They had the exact same lens for just under $2000.00 plus 6% sales tax. When I spoke with the salesman of the price from JRs, and asked if he could come close, he stated we don t price match, so we walked out and called Alex and ordered the lens. Prior to shipping the lens, their security dept called me to make sure I in fact ordered the lens. So a couple of days later, I received my lens on factory box and warranty cards etc. I will come back. Very happy with the $400.00 savings.

 I would shop here again

I recently purchased my final lens (No seriously, this time it's the LAST ONE!), my Canon EF-S 17-55mm f2.8 IS USM at J&R Music and Computer World. There is currently a $70 rebate available from Canon, which really sold me on the lens. At this   Read full review...

 I would shop here again

J&R has been a reliable store, with a friendly on line service and very competitive prices. Delivery time, quality and diverse products make it my first choice when doing on line based electronic purchases.

 I would shop here again

JR.com NIGHTMARE!!!

I ordered a HP MZ67 Digital Camera.
It was not what I wanted.
J&R authorized a return.

I sent it back via Priority US Mail Delivery Confirmation.

The Postal web track says:
Status: Delivered.
"Your item was delivered
at 9:49 AM on April 30, 2008
in MASPETH, NY 11378."

JR.com claims they didn't get the package.

The Post Master at Maspeth
assured me the Priority Mail box was "DELIVERED".

Someone in the JR mail room is dishonest.

JR.com is blaming the U.S. Postal Service
for sloppy package tracking.

JR.com has been argumentative with me recently by phone.
They called my home answering machine.
saying "STOP WRITING bad Epinions.com online Reviews"
OUTRAGEOUS
It is my Right to warn other online shoppers about JR.com
And, it is my Right to have Federal & State Agencies
investigate JR.

THEREFORE,

I have filed a Mail Fraud Investigation
with U.S. Postal Inspection Service about this
issue.
Also, I filed an complaint with the
Office of the New York State Attorney General.

Someone has committed Mail Fraud !

The Postal Service...

or J&R Music and Computer World Online Store
JR.com

JR.com refuses to refund my money even with
Certified Proof of Delivery...WHY?


 I would not shop here again

Very easy ordering process, good confirmation emails about what I ordered and when it would ship, tracking information available, good customer support, and overall a great experience

 I would shop here again

Ordered a lens Tuesday. On Wednesday, they sent me an email saying I had to 'verify my phone number.' I called 7 different times, finally getting customer service and they said, "We don't have that in stock." Well, they had it in stock on Tuesday. Further, they have now jacked their price up $140 on a $690 lens!!! It's above what Ritz camera is selling it for now. They tried to transfer me to their "credit dept." but I told them to just cancel the order. Bottom line, I wanted the lens, they lied to me and said they had it, then they crank up their price and want me to buy it again!

 I would not shop here again

I have made two purchases at J&R.com after having recently discovered them. One was for a 4GB Sandisk Titanium Thumb Drive and the other for a 250GB Hard Disk Drive for my Dell laptop. Both times J&R.com had the lowest prices on the items, and both times I was pleasantly surprised at how quickly my items arrived.

I can't tell you how many times I have been gouged on shipping, or have been kept waiting because advertised items were suddenly "out of stock" after I placed my order with other companies. I am glad I found J&R.com, and I plan to remain loyal to them, as long as they keep doing business the way they are doing it right now.

If you want a truly positive online shopping experience, go with J&R.com.


 I would shop here again

According to Wikipedia.com, "J&R stands for Joe and Rachelle Friedman, the founders, who established the company in 1971". To the best of my memory, my first purchase from "J&R Music World"--via their mail-order catalog--was around 1989, when I ordered a   Read full review...

 I would shop here again

Have ordered various things in the past from J&R with no problems and this new order was no exception. Using the website was no problem, Item was shipped very quickly and at the lowest price I could find. My order experience was great. Will definitely use J&R in the future

 I would not shop here again

I'm a repeat customer. I purchased my sony vaio laptop and all software plus accessories last oct '07. Received the same great experience from your online store. Great products with great prices. My only feedback was that the Quicken Software box was opened and somewhat crushed from the shipping experience. Needs better shipping materials. It made me wonder if the product was authentic or a customer return since it had been opened.

 I would shop here again

So far they have been helpful when I call to check on the product. They did eventually send and e-mail that thie item was backordered. The verdict is sort of still out, but so far they are okay

 I would shop here again

i had looked for many months for george burns song i wish i were 18 again. i looked on e bay and got your web site. i had my song within minutes. thanks

 I would shop here again

The Best Ever!!!

 I would shop here again

My experience with you was great. I only wish you would stop using the postal service. I ordered five things that day and yours is the only one I havenot received yet.

 I would shop here again

A week or so ago, I purchased a small space heater from jr.com. This was the first time that I ordered from jr.com. The heater arrived and did not work when I plugged it in. I e-mailed customer service and told them that the product did not work and   Read full review...

 I would not shop here again

I would NOT recommend buying from these scam artists! We paid almost $300 for a 22" monitor that had 4 dead pixels. We returned it for an exchange within the allowed 30 day period. Then we waited. And waited. And waited. Finally, we called to see what the hold up was.

J&R reps claimed they never received it - which is complete bulls**t because we had the date, time, and NAME of the person who SIGNED for it when it was received!

...Numerous phone calls occurred between us and J&R and the shipping company (D.H.L. - a reliable company). J&R reps suddenly said "Oh yes, we got it, it's being processed."

...MONTHS later, we still never got it back. Again, we went through rounds of phone calls, just to have J&R reps say "We never received it."

So now J&R SAYS they'll give us our money back - but that's yet to be seen...

$300 down the drain.
I would NEVER recommend them to anyone!!

I also notice, while reading J & R's reviews, that some people are leaving them wonderful ratings without even writing a review. Very suspicious!!!

 I would not shop here again

***Worst internet buying experience I have ever had. Period*** My charge card was charged for a laptop that was never sent. I bought a laptop on 2/14/8. It was charged to my Amex card the same day. One week later, when I called to ask on the status   Read full review...

 I would not shop here again

Great prices.

 I would shop here again

excellent pricing, expert packaging, great varity

 I would shop here again

Great condition when it arrived. Fast shipping, used UPS, which I prefer over USPS. Great prices, the shipping is 6.95, which is a lot for one item, but it doesn't change even if you order a lot, turned out to be a good deal for me. I would recommend JR to anyone, and will definitely shop again.

 I would shop here again

I received my Sony multidisc dvd player in a timely manner and it has exceeded my expectations. There were only a hand full of stores that carried the dvd player and J&R beat the closes competition by 5% including shipping. I did purchase the   Read full review...

 I would shop here again

GREAT PRICES !!! OUTSTANDING SERVICE !!! AMAZINGLY FAST DELIVERY !!!

I just had to let everyone know about the AMAZINGLY FAST service I got from JR.com. I ordered a Brother HL-4070CDW Laser Printer on Monday, 1/28/2008, and received it the NEXT DAY on Tuesday, 1/29/2008 at 11:30 AM.

I still can't believe it - this is FANTASTIC !!! I'm telling EVERYONE - SHOP AT JR.com !!! By the way - this was standard shipping - I did NOT ask or pay for next day shipping !!!

(Now I know UPS gets some of the credit - but the guys & gals at JR.com who pick, pack and ship deserve recognition - I still cannot believe this !!!)

Also - a little plug for Brother.com - the HL-4070CDW is a great printer color laser for only $389 at JR.com)....

A question above asked how I got this survey - I actually searched it out (Google) because I was so impressed by JR.com - I had to let people know how great my shopping experience there had been !!! I will not even shop around for my next purchase - I'm going to JR.com !!!!

 I would shop here again

GREAT PLACE TO DO BUSINESS. LOTS OF CHOICES AND GREAT PRICES.

 I would shop here again

Very easy & excellant service

 I would shop here again

Placed an order on January 21, 2008. Expected shipping within 2 business days. The order as of January 26 remains in a processing status. It's darn near impossible to get anything out of their 1-800 Customer Service department with an order #. I hate to rush to a conclusion on J&R but first impressions are first impressions. I placed the order with J&R because they were so highly rated. My experience with them so far is less than acceptable from who I thought was a trusted company. And their Customer Service email does not produce any better results.

There seems to be a separation between the vendor and the order support/customer service. They cannot provide any information on your order other than it is still being processed. And all this just to get the order. Wonder what it will be like to get any service after the sale?

Conclusion: Don't bother to order from J&R unless you have plenty of time for them to get around to processing your order. FACT

 I would not shop here again

just as expected

 I would shop here again

The order process was very simple and the verification came right away. The order has shipped (within 24 hour range). I am ot due to receive this product for @ another 3 days

 I would shop here again

wonderful experience.

 I would shop here again

They should start a "How to sell online" school, for the rest of the "online stores"!

 I would shop here again