J&R Music and Computer World

I shopped for awhile looking for a new tv. I knew what I wanted and was worried about a lot of online scams and junk companies. I finally call JR on a Saturday morning and was impressed that they actually answered the phone. Sales rep was helpful,   Read full review...

 I would not shop here again

I have been shopping with J&R for over two years, and have made this store my store of choice for everything from SLR digital cameras, to flat screen TVs.I have purchased a Sony 52 inch XBR Bravia flat screen high definition TV, a Nikon D80   Read full review...

 I would shop here again

Well, recently I had gotten myself an online job. And I have to buy some supplies through J&R store. Let's just say my experienced with them was disappointing.Given that I have purchased my supplies through them with 4 different orders on a   Read full review...

 I would not shop here again

Unbeatable price, free and fast delivery! The only catch was that the shipment had to go to the billing address, but considering everything else, I can't complain.

 I would shop here again

It seems like decades ago that I first encountered j&r. Recently out of the military and living in the new York area put me in a rather poor position in the 1970's. Surrounded by high power and high quality people, living high quality lifestyles,   Read full review...

 I would shop here again

My Toshiba laptop computer, Turion RM-70, is going back to J & R.Their delivery was excellently arranged, the instrument came double-boxed in good condition. I turned on the machine; it seemed to work, and for the most part, was as advertised.   Read full review...

 I would shop here again

J&R sells a large assortment of electronics goods. I purchased the ez200AD Yamaha piano keyboard as a gift for my daughter. It was easy to navigate the site and customer service reps were very useful to me. The item shipped on time. The package was   Read full review...

 I would not shop here again

I purchased an Acer AOA150-1570 Aspire One 8.9” Notebook PC. The unit arrived very fast, and it was exactly what I ordered. The ordering was fast and easy. The person taking the order was friendly and courteus. I also got the best price, compared to other retail or online stores, which sold the same item for 15% more!


 I would shop here again

Internet shopping provides many great opportunities, if you sort through the paid site hits and garbage that result from general searches. Every once in a while, you come across a gem. J&R is one such. I ordered 4 BlueAnt Supertooth 3 hands free   Read full review...

 I would shop here again

Good customer service, speedy delivery and very competive price makes the shopping experience pleasant and confident. I have been a loyal customer for over 25 years, and I highly recommend them to anyone.

 I would not shop here again

This Company ROCKS!!!!!Oscar and Eric were my associates.To begin with, there is nearly no time spent on hold, A sales associate with actual knowledge of the product greets you and proceeds with a casual, no hurry conversation. They knew   Read full review...

 I would shop here again

I had ordered a camera from JandR.com and when I received my package it did not have anything other than the invoice and some other papers. After contacting JandR for over 2 months I still have not received anything. Some of the CSRs asked me to work with UPS(with who a case was opened) , some said that someone would call me back(that never happened). In short I got pushed around but with no results.I would never buy anything from JandR again.



 I would not shop here again

I went looking for a Canon 75-200mm lens. I found the lens on here. I called and Alex stated he had the lens in stock, and could have to me in a couple of days via ups. He quoted me a price of $1574.00 included delivery. I also asked for a filter and was quoted a price of $30.00, when I told Alex I could get the same thing for $25.00 he matched the price. I told Alex I would get back with him. My wife and I went to Ritz Camera. They had the exact same lens for just under $2000.00 plus 6% sales tax. When I spoke with the salesman of the price from JRs, and asked if he could come close, he stated we don t price match, so we walked out and called Alex and ordered the lens. Prior to shipping the lens, their security dept called me to make sure I in fact ordered the lens. So a couple of days later, I received my lens on factory box and warranty cards etc. I will come back. Very happy with the $400.00 savings.

 I would shop here again

I recently purchased my final lens (No seriously, this time it's the LAST ONE!), my Canon EF-S 17-55mm f2.8 IS USM at J&R Music and Computer World. There is currently a $70 rebate available from Canon, which really sold me on the lens. At this   Read full review...

 I would shop here again

J&R has been a reliable store, with a friendly on line service and very competitive prices. Delivery time, quality and diverse products make it my first choice when doing on line based electronic purchases.

 I would shop here again

JR.com NIGHTMARE!!!

I ordered a HP MZ67 Digital Camera.
It was not what I wanted.
J&R authorized a return.

I sent it back via Priority US Mail Delivery Confirmation.

The Postal web track says:
Status: Delivered.
"Your item was delivered
at 9:49 AM on April 30, 2008
in MASPETH, NY 11378."

JR.com claims they didn't get the package.

The Post Master at Maspeth
assured me the Priority Mail box was "DELIVERED".

Someone in the JR mail room is dishonest.

JR.com is blaming the U.S. Postal Service
for sloppy package tracking.

JR.com has been argumentative with me recently by phone.
They called my home answering machine.
saying "STOP WRITING bad Epinions.com online Reviews"
OUTRAGEOUS
It is my Right to warn other online shoppers about JR.com
And, it is my Right to have Federal & State Agencies
investigate JR.

THEREFORE,

I have filed a Mail Fraud Investigation
with U.S. Postal Inspection Service about this
issue.
Also, I filed an complaint with the
Office of the New York State Attorney General.

Someone has committed Mail Fraud !

The Postal Service...

or J&R Music and Computer World Online Store
JR.com

JR.com refuses to refund my money even with
Certified Proof of Delivery...WHY?


 I would not shop here again

Very easy ordering process, good confirmation emails about what I ordered and when it would ship, tracking information available, good customer support, and overall a great experience

 I would shop here again

Ordered a lens Tuesday. On Wednesday, they sent me an email saying I had to 'verify my phone number.' I called 7 different times, finally getting customer service and they said, "We don't have that in stock." Well, they had it in stock on Tuesday. Further, they have now jacked their price up $140 on a $690 lens!!! It's above what Ritz camera is selling it for now. They tried to transfer me to their "credit dept." but I told them to just cancel the order. Bottom line, I wanted the lens, they lied to me and said they had it, then they crank up their price and want me to buy it again!

 I would not shop here again

I have made two purchases at J&R.com after having recently discovered them. One was for a 4GB Sandisk Titanium Thumb Drive and the other for a 250GB Hard Disk Drive for my Dell laptop. Both times J&R.com had the lowest prices on the items, and both times I was pleasantly surprised at how quickly my items arrived.

I can't tell you how many times I have been gouged on shipping, or have been kept waiting because advertised items were suddenly "out of stock" after I placed my order with other companies. I am glad I found J&R.com, and I plan to remain loyal to them, as long as they keep doing business the way they are doing it right now.

If you want a truly positive online shopping experience, go with J&R.com.


 I would shop here again

According to Wikipedia.com, "J&R stands for Joe and Rachelle Friedman, the founders, who established the company in 1971". To the best of my memory, my first purchase from "J&R Music World"--via their mail-order catalog--was around 1989, when I ordered a   Read full review...

 I would shop here again

Have ordered various things in the past from J&R with no problems and this new order was no exception. Using the website was no problem, Item was shipped very quickly and at the lowest price I could find. My order experience was great. Will definitely use J&R in the future

 I would not shop here again

I'm a repeat customer. I purchased my sony vaio laptop and all software plus accessories last oct '07. Received the same great experience from your online store. Great products with great prices. My only feedback was that the Quicken Software box was opened and somewhat crushed from the shipping experience. Needs better shipping materials. It made me wonder if the product was authentic or a customer return since it had been opened.

 I would shop here again

So far they have been helpful when I call to check on the product. They did eventually send and e-mail that thie item was backordered. The verdict is sort of still out, but so far they are okay

 I would shop here again

i had looked for many months for george burns song i wish i were 18 again. i looked on e bay and got your web site. i had my song within minutes. thanks

 I would shop here again

The Best Ever!!!

 I would shop here again

My experience with you was great. I only wish you would stop using the postal service. I ordered five things that day and yours is the only one I havenot received yet.

 I would shop here again

A week or so ago, I purchased a small space heater from jr.com. This was the first time that I ordered from jr.com. The heater arrived and did not work when I plugged it in. I e-mailed customer service and told them that the product did not work and   Read full review...

 I would not shop here again

I would NOT recommend buying from these scam artists! We paid almost $300 for a 22" monitor that had 4 dead pixels. We returned it for an exchange within the allowed 30 day period. Then we waited. And waited. And waited. Finally, we called to see what the hold up was.

J&R reps claimed they never received it - which is complete bulls**t because we had the date, time, and NAME of the person who SIGNED for it when it was received!

...Numerous phone calls occurred between us and J&R and the shipping company (D.H.L. - a reliable company). J&R reps suddenly said "Oh yes, we got it, it's being processed."

...MONTHS later, we still never got it back. Again, we went through rounds of phone calls, just to have J&R reps say "We never received it."

So now J&R SAYS they'll give us our money back - but that's yet to be seen...

$300 down the drain.
I would NEVER recommend them to anyone!!

I also notice, while reading J & R's reviews, that some people are leaving them wonderful ratings without even writing a review. Very suspicious!!!

 I would not shop here again

***Worst internet buying experience I have ever had. Period*** My charge card was charged for a laptop that was never sent. I bought a laptop on 2/14/8. It was charged to my Amex card the same day. One week later, when I called to ask on the status   Read full review...

 I would not shop here again

Great prices.

 I would shop here again