J&R

J&R
 
Average Rating: 4.42/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Good Experience

by practical2, December 17, 2009
I love shopping at JR.com!  Items are always delivered on time, complete and in good shape.  The only thing I was a little disapointed in was one item I bought went on sale after I had purchased it. :-(

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very pleasant experience.

by mkroane, December 17, 2009
This website popped up during a price comparison search.  I had never heard of this company before as I do not live on the East Coast.  I was leary of ordering but they did offer the best deal.  I have been very pleased.  The order was processed accurately and quickly.  I was kept updated on the shipping status and I received the product very quickly considering the distance.  Very pleased.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A New York Landmark

by toomajan, December 17, 2009
J & R Is a very reliable store to purchase things from and just shop at in general. Sometimes if I really have nothing to do I just go on line and browse the store for excellent deals that J & R always has. I was relieved during this on line   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fantastic Experience

by jebrush11, December 17, 2009
When looking for a new coffee maker. I looked at many vendors for many different products. I had never bought from JR before, but immediately was attracted to the lowest price for the merchandise I was looking for. The buying experience from the website was easy and the product descriptions accurate. I was even more pleased with the speed of the delivery. I did not use customer service so I cannot comment on that, but if anything like th rest of the experience it would be great. I will definately buy from them again when looking for electronics or small home appliances.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

An efficient and valuable tool for the tech shopper!

by mymac4sale, December 16, 2009
Shopping at J&R is simple and easy. That's why I'm a repeat customer. They offer quality items at affordable prices. A real value. I'm a shopper for my work too, and JR.com makes life so much easier for me there.
My latest purchase is a new Belkin 150+ wireless router and I couldn't be happier. No more dropped connections and a much higher bandwidth for my laptop.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Positive experience , they strive to please , I would reccommend J& R Computer World.

by lisapet, December 15, 2009
My Over all experience in dealing with J & R Computer World was positive . I paid with a check and at first they were slow to realize that my check had cleared the bank and then when I faxed them a copy of the cleared check they sent my computer out the next day . I like how my Sales Rep gave me his extension number to reach him direct .My sales rep( Alex )was GREAT and matched a price on the same computer I had seen online and I was very happy about that !
He was very helpful also.
I would definitely buy from J & R again and would recommend them to others.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
J&R offers terrfic selection on electronics and accessories which is why they are always on my go to list when I need new gear like the HP Pavilion notebook, case and software that I recently purchased. J&R had the best price online, the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

J&R is A-OK

by des5, December 15, 2009
Online ordering works just fine. Order filled quickly, free shipping was fast enough. Great product, great price, satisfied customer. Will buy from J&R again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very happy with product and service

by deputydog1, December 15, 2009
Recently bought a pedometer to check the distace I walk each day at work.  Was not sure of how to get it going so I called and got all the answers I needed and I was good to go.  In addition the fella who provided the info was very positive and friendly.  Would deal with J&R again without doubt.  Class outfit!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

FAST AND COURTEOUS

by mawmawluce, December 15, 2009
THANK YOU ALL AT J&R MUSIC!!!WHEN I WAS INFORMED THE STEREO I ORDERED WAS OUT OF STOCK I WAS DEVASTATED AS IT WAS A GIFT FOR GRAND DAUGHTER. THEN I RECEIVED AN EMAIL OFFERING ME ONE OF SAME OR BETTER VALUE, WHICH I CALLED CUSTOMER SERVICE AND   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Prompt courteous service, competitive prices

by mcclamro, December 15, 2009
Excellent customer service, prompt delivery, the only time I had to return an item, the return ws handled quickly and fairly. Their prices are competitve, also A good place to shop.
 
My TASCAM DR-01 is a great little voice recorder, good quality recording device well-made and easy to use. Would recommend it to anyone who wants a portable device for recording talks or preformances.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It is the easiest way to order a item compared to some other Online Stores.

by mollieone, December 15, 2009
Very helpful customer service. Extremely satisfied with the service I have received from J&R. I had forgotten what I had ordered just 3 weeks before. It had to do with computer memory.. the customer service associate pulled up my last order, and verified if the item I was ordering was the same one that I now wanted to order again.. I was very surprised. I have never had a associate perform this type of service before.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They have poor customer service

by sjzander, December 13, 2009
The shopping experience was fine, but they have not provided me with the rebate I was entitled to by shopping thru Bank of America's site.  They have stonewalled me and the Bank has been of no help.  I was entitled to a 4% rebate.  The bank says I bought through them, J&R denies this.  Give the purchase was over $1,000 - the lack of credit is not a small thing.  I would not order from this company again because they have not lived up to their part of the discount provided.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very pleased

by hainesm98, December 10, 2009
I worked with Karen concerning a return and she was very helpful and I was very satisfied with thie transaction. I would reccommend J & R to others for elecctoinics

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Laptop delivered promptly, as described.

by painless67, December 6, 2009
Everything went fine, no problems, item shipped promptly (MSI GX620-001US laptop.)  Price was listed as $750 with $50 rebate.  Bought in August, still waiting for rebate!  :(  Not J & R's fault though.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very poor customer service!!!

by sfce, December 5, 2009
I ordered a computer from J&R while deployed to Iraq almost a year ago.  The computer never showed up and their customer service department keeps running me around with policy changes for their insurance claims.  If this was the last electronics store on the planet I would still recommend against shopping there. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A store where I've shopped in the past and will continue to...

by jcmnj, November 20, 2009
They helped me out with the return of an opened laser cartridge I purchased in error, even though the seal was broken. I would have been out $140 but I was able to use that to purchase the correct cartridges.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

The "BEST ONLINE TO DATE"

by bronxwiseguy, November 19, 2009
This is my second Great purchase experience with J&R, my first was a Onkyo THX Certified receiver two months ago. On this order the Acer monitor arrived very quickly in 3 days as my last order did and in "Perfect Condition" Their great customer service and pricing will earn my loyalty whenever i am looking for any home electronics.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I am very satisfied with my recent shoppping experience.

by gareth12345, November 18, 2009
The price of my cell phone headset was low.  The process of ordering over the Internet was quick and easy.  J&R Music processed and shipped my order promptly. 

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

We were pleased by experience with JR.

by anitalk46, November 18, 2009
I ordered a new cable modem from JR.  I received it in 4 days and I am very pleased with your service and look forward to doing business with you again.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very satisfied returning customer

by eitram, November 17, 2009
This is my second purchase from J&R. I guarantee it wont be my last. The items I am searching for are in stock, at a very competitive price and the quality is excellent. They offer abundant choices and they ship asap. I can recommend them with confidence

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent service, on-time delivery. Exact item delivered. Completely Satisfied!

by onewayman, November 17, 2009
I had purchased a Optoma projector from another online company but had terrible service. They confirmed the order but from that point on everything went downhill. They promised me the projector by the end of the week but I never received it even after 3 follow phone calls during the week.  Empty promises. They even sent me an email that it was shipped but never provided a tracking number. Deception. It was never shipped because it was on backorder. I cancelled the order.

J&R is complete different. I order the projector over the phone on a Monday. That evening I received a tracking number and I receive the projector 2 days later - as promised!!! I paid just a little bit more but it was well worth it. I was completed satisfied with their service and would highly recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Pleasure to buy from

by beth8577, November 17, 2009
Easy to do business with. The item was received very quickly. I'm not sure how it works since its a Christmas gift.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Before going anywhere else, start with J&R!

by kyahpearl, November 14, 2009
I've been shopping with J&R for close to 2 decades for business as well as personal purchases and rarely have problems with them. Delivery speed is excellent as well as the accuracy of the online tracking. Customer Service is wonderful and do their best to resolve problems when they happen which is only occasionally. I recommend J&R to all my friends and co-workers. When I want something right away, I look on their site first before I shop around, and most of the time I return to purchase what I want. On a scale of 1 to 5 I give J&R a high 5!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I purchased the Audio Source NDHD1AS Noise Cancelling Headphones but before I got to use them, my husband "borrowed" them!  He thanked me for them.  He takes them to the gym every day.  He says that they are great for blocking   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I saves my times, money and got best service

by shonchitta, November 13, 2009
It was an excellent buy from  j & r music and computer world online store. I got best best service and best product.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Good.

by woody14h, November 13, 2009
Easy and fast.  Say no more!!  However, I need 20 words this transaction was easy and fast!!  Or fast and easy.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Easy and efficient

by birkiegirl, November 12, 2009
I have not installed my computer because I am still waiting for the Windows 7 upgrade and cannot receive any information as to my order status from Gateway or their affiliate.   I would not have ordered this product had I known
of the inability to obtain Windows 7 in a timely manner.   If I had been advised by JR of this problem, I would have ordered another product.   However, in all fairness, maybe JR did not know of the Windows 7 backlog in manufacturing and shipping.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent supplier of state-of-the-art electronics. Top quality service and delivery.

by jimbugajski, November 12, 2009
J&R continues to be my supplier of choice for state-of-the-art electronics.  This is at least the 3rd time that I have made a significant purchase from J&R.  This time I challenged J&R on their "price matching" policy.  They met and exceeded the competition.  As always Customer Service was knowledgeable, courteous and professional.
Delivery was on time and exactly as I ordered; item arrived promptly and in perfect condition.  I highly recommend J&R a a "preferred supplier".

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My shopping experience was outstanding.

by dan_08822, November 12, 2009
My shopping experience was outstanding.  The person who took my order was courteous and accurate.  Delivery took 2 days, for free.  Overall I would highly reccomend J & R Music and Computer to everyone for their price and customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
After doing research via a number of online sources, including Amazon, I ordered a Yamaha digital piano keyboard that was advertised on J & R's website and was very pleased with the online process. I chose J & R because of its speciality in   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

professional, knowledgeable, helpful and serious about the products they sell.

by ilikemyjob, November 11, 2009
JR you are the best.  first the webpage is easy to move around in and to find what you are looking for.  the reviews provided for products are helpful.  everything arrived on time and in perfect condition.  your telephone customer service employee i talked with DID not try to sell me an extra battery or anything else i did not want or could not use.  shopping with your was a delight - and by the way the camera i bought is all your reviews said is and much more.  i will shop with you in the future as my needs change.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

THE WORST EVER!!!!!

by calpine, November 10, 2009
I PLACED AN ORDER FOR A IPOD WITH J&R ABOUT 4 WEEKS AGO,THAT MY SON PURCHASED WITH HIS 13TH BIRTHDAY MONEY AND HE IS STILL WAITING FOR IT. THEY WERE QUICK TO WITHDRAW THE MONEY FROM MY ACCOUNT AND THEY ARE BLAMING UPS FOR THE REASON WE HAVEN'T RECEIVED THE PACKAGE. IT WAS ORIGINALLYY SCHEDULED FOR DELIVERY ON 0CT.28 AND TODAY'S DATE IS NOV.10. HOW'S THAT FOR CUSTOMER SATISFACTION?????

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

every purchase is a delight.

by modmomma, November 10, 2009
we have purchased from j&r many times. they never fail us. they are always there to answer questions. their shipping is the fastest ever and all promises are kept. i always feel like i am dealing with the corner store at large chain prices.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Outstanding customer service

by richiw, November 10, 2009
The packet of photo paper I ordered arrived in a timely fashion, but was packed in a shipping envelope that was padded but not rigid. The photo paper packet was bent and damaged. My email query to J&R resulted in a quick response, and a replacement order made that same day. I soon received another paper packet that was shipped in much more rigid packaging. The customer service I received from J&R was outstanding and which I very much appreciated. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

J&R provided the best price and service; they did what they said they would do.

by jandrica, November 10, 2009
I was looking for a set of Polk speakers so I searched Google to find suppliers that offered the best price on a pair. Polk speakers are "fair traded" so I didn't expect a big discount or a big difference between suppliers. Was referred to JR as having the best price and most reliable service and they performed accordingly. Price was right and delivery as they promised, with lots of communications throughout the process. 

I would differently shop at J&R again. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Experience was great! I'd do it again in a heartbeat.

by icyoung, November 9, 2009
My shopping experience at J&R Music was great!  I had never seen the item it sold but was impressed by the speed in which it was delivered.  The item is great and I have referred my colleagues to shop for their flash drive there also.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I was very pleased with my purchase and with the sevice from J&R .

by redmundson, November 9, 2009
I was recommended by a friend to purchase a computer that J&R had on thier Deal of the Day.  I also purchased a monitor.  Great value, great service and free shipping.  It doesn't get much better than that.  I had some concerns with the monitor and called customer service and my concerns were addressed and resolved.  Thanks for good customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

J&R was great every step of the way.

by bob3653, November 9, 2009
All around good experience.  Timely delivery; good follow-up; professional service.  Would buy from J&R again in a heart beat. 

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I was very pleased and satisfied with my purchase at J & R Music.

by ajmujica, November 9, 2009
I use VersaCheck to pay my bills because my handwritting is getting worse as I get older. I noticed that I was running low on the blank check paper and started looking for some. I tried a local stationary store and they didn't have check paper for the VersaCheck software. I then went on line and found several places that did have it, but the price seemed a little high to me. I then checked the J&R Online Store and found VersaCheck paper and at a lower price than the other stores I had checked on the Internet. In addition, I happened to look up this site while they were offering free shipping. That made the cost of the VersaCheck paper I ordered even more desireable. I ordered the check paper and received it in a couple of days and packed very nicesly, so the paper was not damagaed in any way.  I give J & R Music and Computer World high marks and would recommend them to anyone.

Anthony J. Mujica

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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