Irvs Luggage

Irvs Luggage
 
Average Rating: 4.35/5.0 store rating
Customer Service 3
On-Time Delivery 4
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This is my second experience with...

by Irvs Luggage Warehouse Shopper, December 1, 2013
This is my second experience with Irv's Luggage and I have been completely satisfied both times. I would not hesitate to use them again in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was actually astounded how quickly I...

by Irvs Luggage Warehouse Shopper, April 17, 2013
I was actually astounded how quickly I received the bag. Quite impressive. I wouldn't hesitate to recommend Irv's Luggage.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent experience. There was a bit...

by Irvs Luggage Warehouse Shopper, February 12, 2013
Excellent experience. There was a bit of anxiety buying a product on line from a vendor I have never used before. I would not hesitate to order from Irv's in the future. It was fast, easy, convenient, economical and reliable.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Irv's "sale"...

by Irvs Luggage Warehouse Shopper, February 9, 2013
Irv's "sale" advertisment, including representation about "free shipping" without regard to the amount of the purchase, was misleading & false. Not a good comment. It's customer service was abysmal. The initial agent showed no interest in cancelling the order or finding out what the consumer's issue was.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Great Communication, Great Price, Great...

by Irvs Luggage Warehouse Shopper, November 24, 2012
Great Communication, Great Price, Great service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Purchased listed item on-line after...

by Irvs Luggage Warehouse Shopper, September 16, 2012
Purchased listed item on-line after following it for several weeks. Was informed after almost a week by telephone that the item was no longer available. The price of the item had varied twice on the web site so I assumed that it was in stock. Poor inventory and/or website management. If I buy from this site again, I will make sure to call first to check inventory.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Haven't had time to fully inspect...

by Irvs Luggage Warehouse Shopper, August 25, 2012
Haven't had time to fully inspect merchandise. Expected soft sided, but is not. Probably my error?

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellence!!!

by Irvs Luggage Warehouse Shopper, August 9, 2012
Excellence!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very satisfied

by Irvs Luggage Warehouse Shopper, June 25, 2012
very satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Web site had lots of choices. There...

by Irvs Luggage Warehouse Shopper, June 15, 2012
Web site had lots of choices. There was a minor issue that Irvs had to call about. Personnel were very helpful. I was impressed. I just received my order and it was exactly what I wanted. Very high quality. The only thing that could have been better was if the product had been made in the US.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

ONE ITEM WAS OUT OF STOCK, REQUIRING...

by Irvs Luggage Warehouse Shopper, April 18, 2012
ONE ITEM WAS OUT OF STOCK, REQUIRING THE VENDOR TO CALL ME TO VERIFY BACK-ORDER APPROVAL. EVERYTHING WAS DELIVERED VERY QUICKLY, IN NEW CONDITION, ALL INTERACTION WAS AS DESIRED. THANK YOU

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Absolutely impressed with your company...

by Irvs Luggage Warehouse Shopper, March 19, 2012
Absolutely impressed with your company and the customer service. Will look here first for all future needs.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Best prices and very fast shipping!

by Irvs Luggage Warehouse Shopper, March 6, 2012
Best prices and very fast shipping!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Have shopped with Irv's before and...

by Irvs Luggage Warehouse Shopper, February 11, 2012
Have shopped with Irv's before and have always been satisfied with their prices, merchandise, and service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience, great bag and arrived...

by Irvs Luggage Warehouse Shopper, February 6, 2012
Great experience, great bag and arrived earlier than I anticipated !!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Loved the free pen they threw into the...

by Irvs Luggage Warehouse Shopper, January 13, 2012
Loved the free pen they threw into the briefcase. Real classy move! Would absolutely do business with this company again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Irvs Luggage had the largest assortment...

by Irvs Luggage Warehouse Shopper, December 21, 2011
Irvs Luggage had the largest assortment of Ameribags, but would have been nice to have these bags in different sizes. Plenty of small and extra small, but not a lot of selection in medium. Also, I ordered chocolate, but brown was not on the list of colors to chose from. Thanks - great price as well. Similar merchants were charging almost double for the same bag. Thanks. Take Good Care. Chris.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent!

by Irvs Luggage Warehouse Shopper, October 23, 2011
Excellent!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

HORRIBLE

by kjwojahn, July 26, 2011
HORRIBLE CUSTOMER SERVICE. I called to explain my disatisfaction with a suitcase I purchased. After being on hold for 5 minutes, a woman answered the phone and responded very rudely to all of my questions.

There refund/exchange policy is a joke. If you plan to return anything - keep it in the box...don't even open it. As soon as the outside air hits the merchandise, it's considered used.

I would never shop with Irv's again. Although they have fast shipping, I would rather work with a company who a) treats its customers with even an ounce of respect, and b) actually works with customers who are disatisfied with the merchandise...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

TERRIBLE

by gardenescape, April 9, 2011
TERRIBLE Experience, I will never shop there again! This is the first and last online luggage or travel accessory purchase I will ever make. Irv's Luggage states that if a piece does not stand up to high standards, a return or refund is easy.  READ FURTHER DOWN! YOU CAN'T RETURN THE SUITCASE IF YOU USE IT FIRST AND IT BREAKS!
Well, I ask you this, HOW does something break if you don't use it first!  This suitcase DID NOT stand up to LIGHT use!!  It is of very poor quality. When I received my suitcase, the handle was wobbly, but after zipping/ unzipping the suitcase THREE times, it stuck on the corner, teeth were bent (my suitcase was NOT packed full by any means), and now I cannot zip or unzip it.  This was the first time I used it, and this was gently used, I did not check this bag. After my call to Irv's, it is now my tough luck, because I used the bag.  I will never order from them again.  Any dept store would have returned my money or offered a replacement at least! NOTHING here! 

UNHAPPY CUSTOMER

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Web site easy to cruise...

by Irvs Luggage Warehouse Shopper, March 5, 2011
Web site easy to cruise Delivery....amazingly fast Product received in perfect condition Product received exactly as described

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was quick shopping and delivery was...

by Irvs Luggage Warehouse Shopper, February 27, 2011
it was quick shopping and delivery was quick also

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ordered for my wife to use the next...

by Irvs Luggage Warehouse Shopper, February 23, 2011
Ordered for my wife to use the next Friday on Tuesday. The UPS guy DELIVERED IT THURSDAY AFTERNOON. I couldn't believe it arrived so soon. She loves it. It came sealed wrapped in factory plastic wrap. It has a soft Dooney & Bourke cloth bag to store it in also. WE COULDN'T BE MORE PLEASED WITH IRV'S LUGGAGE COMPANY.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopped at many different sites for the...

by Irvs Luggage Warehouse Shopper, February 17, 2011
Shopped at many different sites for the same piece of luggage and Irvy's had it for the lowest price which is why I ordered from Irvy's.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

My shopping experience was great....

by Irvs Luggage Warehouse Shopper, February 6, 2011
My shopping experience was great. Irv's Luggage offers top quality items and their website has many helpful links.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent as usual

by Irvs Luggage Warehouse Shopper, January 17, 2011
Excellent as usual

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great price and value. Prompt shipping.

by Irvs Luggage Warehouse Shopper, January 6, 2011
Great price and value. Prompt shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick Shipping

by Irvs Luggage Warehouse Shopper, December 17, 2010
Quick Shipping

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent customer service and prices.

by radiomikenyc, November 8, 2010
I called Irv's to confirm that they had the Boyt Luggage I saw listed on their site as i had called Boyt and Boyt stated that it was no longer available from Boyt. The nice lady at Irv's went to check to see that the luggage was in stock and she brought back the last one in stock.  it shipped the next day and arrived later that week.  I would purchae from Irv's again.  Great prices, too. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The Antler suitcases I ordered were...

by Irvs Luggage Warehouse Shopper, September 13, 2010
The Antler suitcases I ordered were advertised on the website at a great price. I placed the order and received an email that they were in stock. I checked back later in the day and status was 'waiting to be picked'. When I checked again the next day the status was 'on back order'. I then received a phone call to tell me the suitcases were discontinued! This is such poor practice. it wasted my time, and possibly prevented from getting a great deal from a competitor during the Labor Day sales! I am not a happy shopper!!!

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Fast; best price compared to others...

by Irvs Luggage Warehouse Shopper, September 9, 2010
Fast; best price compared to others selling the same item; goods arrived on time in perfect condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Selection was huge! Many different...

by Irvs Luggage Warehouse Shopper, September 3, 2010
Selection was huge! Many different styles, sizes, and prices. Would have been easier to choose by size or brand

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I highly recommend Irvs Luggage. The...

by Irvs Luggage Warehouse Shopper, August 9, 2010
I highly recommend Irvs Luggage. The prices were great and the shipping was fast. I even had to call customer service to help me figure out how to use a pre-paid credit card and the customer service rep was very helpful and courteous. One thing that the website administrator may want to look into is a problem that I encountered when purchasing the LeDonne Messenger bag. When I first clicked to add the bag to my shopping cart, the price was one thing. When I went to check-out, I put in the ?Discount Code? and the price surprisingly went up by about $10. I ended up getting it for the cheaper of the 2 prices, but there is still an interesting glitch that should probably be fixed. All-in-all, it was a great shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item I ordered was not instock so...

by Irvs Luggage Warehouse Shopper, August 6, 2010
The item I ordered was not instock so the distributor helped me select what I thought was a similar product. The item was a gift for a birthday present. I received a photo of the candy wrapper purse last evening. The item is so small that it can hold no more than a lipstick and drivers license. SO DISAPPOINTED with this order. The product was LESS than expected.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Easy on-line ordering, great prices -...

Easy on-line ordering, great prices - and quick shipping. Even with one order drop shipped - both came the same day and earlier than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Packaging was awful. When they arrived...

by Irvs Luggage Warehouse Shopper, June 25, 2010
Packaging was awful. When they arrived it looked like the boxes were in a train wreck. Sure enough the merchandise was damaged and we had to return the item. The merchant was prompt in sending a return lable. They have to get the merchanise back before sending a replacement. Will see how long that takes.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

great product at a great price with...

by Irvs Luggage Warehouse Shopper, June 17, 2010
great product at a great price with great service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

ordering was easy and delivery was...

by Irvs Luggage Warehouse Shopper, March 19, 2010
ordering was easy and delivery was swift!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Mostly satisfied with one exception:...

by Irvs Luggage Warehouse Shopper, March 15, 2010
Mostly satisfied with one exception: the website said they accept PayPal for payment, but it was not possible to click on it, and when I called Irv's I was told, albeit politely, they are really Not set up to accept PayPal. For that reason it is possible in the future I will look for a merchant who does accept PayPal, as it is the safest way to transact over the internet. Also, they should correct their misleading website.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Item was easy to order over the...

by Irvs Luggage Warehouse Shopper, March 13, 2010
Item was easy to order over the internet and dilivery was very fast received in 2 days. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating

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