Horchow

Shopping made simple. Website had nice photo and description of item. Checking out and tracking item was easy.

 I would shop here again

My package was left at my front door by Fed Ex and was stolen. I am in the process of having them credit me since they were not supposed to leave my package at my door.

 I would shop here again

Monogramming was a problem because they use all caps on their site, making it impossible for them to tell if a word is spelled with more than one capital letter. Unfortunately, my name was spelled wrong because of this. It should be spelled "Jew-Lee" but came out "Jew-lee". Please revise the site so that there is a distinction between lower case and upper case letters.

 I would shop here again

So far my shopping experience was great. I have not received my purchase yet. Also, I would like to have the catalog sent to me. Is this possible without paying for it?

 I would shop here again

The web site was very simple, straight forward, and easy to use. My order was placed in a very short period of time and was received very promptly. Overall I was pleased and will likely buy again in the future, so please continue to sent catalogs because they promt me.

 I would shop here again

The phone operators are always very pleasant and ordering online is quite simple. I have always had wonderful shopping experiences with Horchow and any small problem has always been taken care of very quickly

 I would shop here again

I found it very easy and reliable and my merchandise was just as expected.

 I would shop here again

My box was open and on its side on the porch when I received it. I was worried since I had ordered breakables. Everything was packaged so well inside the box that there were no problems. Thanks

 I would shop here again

Always great to deal with. If something is back ordered a post card is sent and their items are always packaged well.

 I would shop here again

no problems encountered. purchase was a gift and recipient liked it. entire process was very good.

 I would shop here again

The table runner's embroidered monogram was poorly done. There was puckering above the H on either side. There was also a discoloration (black spot) at the bottom on one side. Furthermore, there were loose threads and the decorative edging was inconsistent. Requiring a signature for delivery and not giving the customer the option to waive an in-person signature (by signing off on the Fed Ex card) is an inconvenience to the customer. Also, Fed Ex's tracking link showed that my package came to Pittsburgh earlier before being sent to another state and then back to Pittsburgh again, which was very weird.

 I would not shop here again

I am sending back the item ONLY for principal. YOu ripped me off on the shipping. I never requested extra fast shipping, Just standard shipping and you have the nerve to charge me 28.00? DO you know how many reputable places I can buy this for NO SHIPPING AT ALL? then you put on your return that you will deduct 8.95 for shipping return? SO you make a 20.00 profit on shipping? I will never order from you again and I will be returning this item. DOes NM need the money that bad to rip off a customer in a hard retail world. I wont shop at NM anymore after this.

 I would not shop here again

Excellent experience overall. One item is back-ordered. Merchant doesn't know when it will be in stock. However, Horchow has sent follow up postcard regarding item and giving me choices to cancel order. The other merchandise arrived sooner than I anticipated. Crystal double old fashioned glasses were excellent. Monogrammed towels were not quite up to the quality I had envisioned. Somewhat disappointed with that.

 I would shop here again

Excellent; no problems. I will likely do it again.

 I would shop here again

When I placed my order Horchow made it quite clear that this item was backordered and showed an expected ship date. They have also followed up with a post card stating the same thing and offering to cancel if I chose to do so.

 I would shop here again

great service................................................................................................................

 I would shop here again

My shopping experience at Horchow is always excellent. They have such unique and beautiful products that make gift giving a piece of cake.

 I would shop here again

Horchow and Neiman marcus are the two outstanding shopping experiences a customer can have. Their website, their attention to detail, their customer service, their selection...all is superior to anyone I've ever shopped with. As a result, I am considered one of their best customers and they thank me for that every time I place an order.

 I would shop here again

Found items to be EXACTLY as represented on both the Internet Website and Catalog. Customer Care Representative was very courteous and knowledgeable and was able to give accurate dimensions on luxury bed ensemble. Space permitting, would be helpful if sizes were given both on the Internet and in the Horchow catalogs, since I own a "Super-King" (oversized California King bed). Items arrived well packaged and in a timely manner.

 I would shop here again

Impossible!!! If they are going to sell high end furniture they should be prepared to answer simple questions such as dimensions. It's taken them 2 MONTHs to tell me the hight from the top of the credenza to the bottom of the hutch so I know my monitor will fit. Also they need to provide more functional pictures on the internet that allow you to see the furniture straight on without a desk chair covering up half the office unit. Even line drawings would suffice! Service agents keep promising they will provide information and never do. Its a shame because it LOOKS like beautiful furniture.

 I would not shop here again