Hoover.com--Official Site

The only problem was trying to get in contact with the vendor to check on method of delivery. We have a PO Box and if the vendor was going to use USPS there is no recepticle at our residence. They would need to use UPS. I wanted to verify so the vaccum wouldn't go back. The phone number in the add was not the right location for my question so I was given other numbers to call. Made that portion of the transaction not so easy.

 I would shop here again

Experience was fine. Found needed items with no problems, received on time as promised. No problems.

 I would shop here again

I was very impressed with the service I received online. I actkually received the item ordered before I expected too. It was easy and I wish I had done the ordering sooner. Amy

 I would shop here again

Thank you for the good service and the fast delivery.

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I should have ordered a belt too. You are doing a good job and I will be back in the future. Thanks, tom

 I would shop here again

it met my expectations

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The service is vary good

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They offered a large size of only one of their premium detergents, so I bought it. Haven't used it yet to know how well it worked.

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Good

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ok

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The product I purchased was not what was needed. There was no photo so I purchased what sounded closest. It was a rubber seal and not a cap but the description was poor. So it was useless for my needs.

 I would not shop here again

Process was very smooth and easy.

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When I had questions I called the toll free number and a very nice staff member looked up the part needed and quickly confirmed it was the correct part needed.

 I would shop here again

I found what I thought i needed, and I recieved it in a couple of days. I was very pleased.

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I did not receive the correct merchandise, customer service was rude and felt I had just ordered the wrong item. The merchandise did not get shipped with a packing slip. The Customer service rep wanted me to pay to send back the incorrect merchandise. It appears their website had 2 items listed with identical Item numbers. I waited 15 minutes on hold to talk to a manager. This isuue is still unresolved.

 I would not shop here again

Minor purchase but filled fine and created confidence for future.

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it went smoothly

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I had trouble finding the replacement part I needed online because it wasn't pictured and a description wasn't given. It had to do with brushes so I took a chance and it was the correct replacement part. No replacement parts diagram was given in the instruction book either. I am very pleased with the part and its price.

 I would shop here again

The website wasn't user friendly for ordering and tracking products.

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Web site was very easy to use. Prices reasonable.

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Didn't have any problems with ordering bags or receiving them.. Will come back to order again... Thank you!!

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I have been unable to find the area on the website where I can track my order.

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It was very easy to maneuver the site.

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Very satisfactory

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Easy to find product on website, easy to order, arrived when promised -- it was a pleasure, rather than a hassle, to get what I needed, quickly.

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we could not get this in the stores at home so we ordered online. every thing was A.O.K. Harold

 I would shop here again

Purchase process was good, but the tracking information was not helpful. There was no way to access the tracking from anywhere, and the link in the email was dead.

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VERY EASY TO USE

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The website was easy to navigate. Keyword searches provided relavant results. Prices were reasonable, though shipping seemed on the high end of reasonable for the small weight of the package.

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It is easy to find the product I was looking for, but the check-out process was awful. I could not easily change the quantity of items and I had to re-enter my information several times in my attempts to change the quantity of my order. I was never sure how long it would take to get the product once it was ordered and I never discovered how to log-in to get my shipment tracking information. Of the several dozen websites I purchase products from, Hoovers is by far the worst.

 I would not shop here again

My shopping experience was fine,however, I was somewhat disappointed that I had to replace the brushes on my steam vac already. It hasn't been used that many times that it should have broken. The center post that turns the brushes broke off. After all it is only a small piece of plastic. I think it could be made better.

 I would shop here again

The box was severely damaged and one of the products apparently had opened and completely spilled out. When I contacted the Customer Support, a supervisor quickly approved a replacement. I am happy so far with this merchant. Only problem was, it was very difficult to track the order through the website. I had to send an e-mail and they responded quickly.

 I would shop here again

Did not receive an e-mail confirming the order or shipment. As of this date, still have not received the products. I was told they were shipped on July 8 and as of today, July 16, have not received the products.

 I would shop here again

I had trouble finding agitator belts for my older vacuum cleaner and decided to buy the belts directly from hoover.com. After two weeks, I wrote them using the form on their site asking if my order had been sent out and received an email three days   Read full review...

 I would not shop here again