Home Decorators Collection

We ordered a tv stand in Macintosh Oak. When it arrived, it was not the dark brown Oak shown on the web site, or in their catalog. It had a reddish tint, like Cherry. Home Decorators Collection will not pay for the return shipping, or the original shipping to us. We are out $150 for an item we cannot use.

 I would not shop here again

Customer service stinks.

If you get what you want and it's broken, DO NOT RETURN it, because you won't get a replacement.  This has happened to me a few times, by the time they get the replacement, they will be out of stock for that item.  Fix it yourself and save yourself the time and agongy.  Espeically if it's a set or if you have multiple things that are supposed to go together.

I can't see how these people are still in business.  You know how when you go to Home Depot on a Saturday afternoon and how you normally get really bad customer service?  Well look at Home Decorator's parent company,  ta da...  Home Depot.  Same crappy customer service.

It's all china junk anyway.

 I would not shop here again

I have been nothing but satisfied with Home Decorators Collection.  In the last year I have ordered a metal wall sculpture, a wooden storage bench, 2 lamps, 2 wood/wrought iron swivel counter stools, a bookshelf, and a kitchen cart.  Each order arrived within in 7-10 days and each item was exactly as described on the website and of very good quality.  The items which required assembly had adequate instructions and there were no missing parts. I love finding quality merchandise at a good price, and am happy to say that Home Decorators Collection has never disappointed me.  I've not received an item that was damaged or not to my satisfaction.  I'm sorry to hear that some have had problems, but I will remain a loyal Home Decorator's customer until they give me a reason not to be.

 I would shop here again

On Feb 8, 2009, I placed an order for furniture in the amount of $1032.  I was promised a $10 customer reward for every $50 spent, which meant I would receive a $200 credit.  It was to be sent to me SOMETIME BEFORE MARCH 25, BY EMAIL OR US   Read full review...

 I would not shop here again

These people are a subsidiary of Home Depot.  DON'T BUY ANTYING FROM THEM!!!!

If you have to return something, you have to shipp it back to them and can't return it to your local Home Depot store.  You have to eat the shipping both ways and they send you a "merchandize credit" instead of refunding your money. 

RIP-OFF.

 I would not shop here again

I read the other comments about Home Decorators Collection and when we have ordered blinds whether in person or over the internet we have had problems which took a long time to resolve.  However, when we ordered rugs from this company they came quickly (about a week) were the correct pattern and size.  So I think that it makes a difference as to what items you order from this company.  We even had a follow-up survey as to how they did.  A few companies are do this type of PR now, since better than average service is needed now to earn repeat bussiness.

 I would shop here again

Excellent service, received damaged part in package and it was replaced although it did take quite a while to receive, but all in all i would purchase again. Thank You

 I would shop here again

I read the negative reviews and was very hesitant about placing an order with this company. I had trouble finding the bench I wanted elsewhere, however, and decided to throw caution to the wind. I'm glad I did. I received my order in one week and was very pleased with the product. Maybe I'm one of the lucky ones? Or maybe they, too, have taken notice of people's dissatisfaction and taken measures to correct their customer service.

 I would shop here again

I just tried to buy a bed online.  Have purchased MANY things from this company.  Turns out it was $300, 50% more than the advertised price, because of an 'input' error.  This item was not in any catalog, so who knows what the price is   Read full review...

 I would not shop here again

Well, I fell in love with a rug at Home Decorators.com so I ordered it.  It was defective and like a fool I sent it back and ordered a second rug.  It is quite possible that this is the identical rug that I returned.  I took pictures of the defects and was told I could return the rug and 3 weeks later I still have said rug, I'm still out $450 dollars, and I am still waiting to have this resolved.  I will NEVER use this merchant again not will I recommend this site to anyone!!!!!

 I would not shop here again

I bought three furniture items (bench with storage drawers $550, two wooden tilt out hampers $200 each). Bench had several problems including slightly crooked drawers and nick in the finish. They offered to take money off when I called They offered $75 I   Read full review...

 I would not shop here again

I had a pretty good experience with Home Decorators Collection (the Outlet part), although there were a few drawbacks. During the month of December, there were a few sales in the Outlet part with free shipping, and since I just had moved to a new place   Read full review...

 I would shop here again

EVERY SINGLE TIME I'VE ORDERED FROM HOME DECORATORS HAS BEEN A NIGHTMARE and I will NEVER shop there again!  H.D. has some truly unique and beautiful items but the problem is that the website shows them as "in stock" when they actually are not in stock.   They charge your credit card and THEN inform you that it will be weeks or months before your item will ship.  Then, getting a refund is like pulling teeth ... a very painful experience.  Don't waste your time or money shopping there.

 I would not shop here again

RUN AWAY!  I ordered a bookshelf.  Delivery took 2+ weeks - somewhat slow but not too terrible.  Part of the frame was broken upon arrival.  Called the 800# and was transferred to parts which was closed for the day after the customer   Read full review...

 I would not shop here again

Horrible. Please use caution (and not your debit card-this was a mistake I won't make again) when ordering. They over charged me by $300. It took three days and many hours of work to get that resolved. I called, they said it was taken care of only to find out it hadn't been. My bank was a great help in this. I wanted to just cancel my order. Stated they could not cancel my order, it was too late. Only to get an email canceling it two days later. Still working on getting my original money back. I was lied to by customer service a number of times. They have horrible reviews on the BBB. I wish I would have seen that prior to purchase. And now I know why from personal experience. I have no idea what their products are like, didn't get that far, but it doesn't seem worth the trouble.

 I would not shop here again

I ordered a rug two months ago, only to have it arrive today, but the wrong size!   After 4 emails and no help, Donna sent the last email, that said, pretty much, "Oh well, too bad, maybe we'll send the right one in a few months, and it basically sucks to be me!"  Totally Customer-NO-SERVICE.
 Rugs direct is MUCH BETTER, AND FASTER.

 I would not shop here again

I am extremely irritated by the customer service recently demonstrated by Home Decorators Collection. I ordered an area rug via Amazon.com which I've always been pleased with, but after placing the order on Amazon.com, all other business is conducted   Read full review...

 I would not shop here again

I ordered a large area rug. The ship date given was the week following the order date. When I did not get a shipment confirmation, I sent several emails to the company. I finally called customer service and was given a ship date over 4 months from the original ship date. I also received an email in response to my online inquiry which gave a ship date of only one month from the original ship date (lesson: call instead of using email if you want more accurate information about your order).

The worst part was my charge card was billed for the rug (>$500). Home Decorators stated that since this item was shipped directly from the vendor, they charge you immediately for the purchase, irrespective of when the item actually ships. Amazing!!! I do have to say that the person that cancelled my order was very understanding and gracious. I have not had problems with previous orders. That said, I will be more careful about future orders with Home Decorators Outlet.

 I would not shop here again

I ordered the Joshua Laptop Desk from HDC. It arrived on schedule, and I started to assemble it. Unfortunately, one of the legs was missing its nut inserts so I was unable to fasten the leg with the bolts. So....I had a 3-legged desk. I called the   Read full review...

 I would not shop here again

The item purchased was a wide screen tv stand.  It was unusual, very unique carvings and made of wood.  The price of the item was $144.99 the cost for shipping was $143.00, but I still felt that I was getting a good deal since the original   Read full review...

 I would not shop here again

On Dec. 1, 2008 I wrote an opinion concerning my interactions with Home Decorators Collection related to the purchase of two Craftsman-style wooden cabinets for $852 (included shipping). I had to assemble these items and after several weeks in my   Read full review...

 I would not shop here again

Home Decorators is just a 3rd party company who sells goods from whole salers. They have no control over shipments and, thus, have no control over anything. They are quick to take your money, but you will wait months to receive your goods. When you write/call and ask where your goods are at, they will always tell you it will be another month (always the vendor's fault) and offer you a $15 "next purchase" voucher (as if that will make everything better. Long story short... don't shop here.

 I would not shop here again

very good!

 I would shop here again

I went to purchase a rug for my husband (his birthday in 2 weeks) from Home Decorators (HD) specifically because the website stated that the rug I wanted was "Available" (in stock). However, come to find out, this was not true; the rug did not ship in   Read full review...

 I would not shop here again

Well let me begin by saying. The furniture though well made is not what is seems. If you order the mission oak desk. Don't expect to get that. It is asian wood not oak. I have ordered six pieces of furniture from them also home decor..I think the   Read full review...

 I would not shop here again

I purchased the Burham Desk from Home Decorators Collection for $349. For that price, I was expecting something better than what I got. The desk arrived in two boxes. I was aware that it had to be assembled. However, the directions were   Read full review...

 I would not shop here again

I ordered the Hida Bed Eastern King, along with the Dresser/mirror, dresser and nightstand. Crazy expensive "freight charges", then more shipping charges on top of that. This order was on 7 Jul 08. I received two emails: (1) $390 customer rewards to be   Read full review...

 I would not shop here again

excellent site-had just what i needed-at a great price

 I would shop here again

At first I was excited to get the catalog. It's hard to find a furniture store that will carry a style you want at a reasonable price. At first the price seemed kind of high, but then I figured we'd probably pay the same kind of price at other furniture   Read full review...

 I would not shop here again

I bought 2 sets of table lamp from their Online Outlet collection at what was an unbelieveable price. Almost too good to be true, but since this was an outlet clearance, I went for it. They also had a promotion of $20 off on purchase over $125. So I   Read full review...

 I would not shop here again