Home Decor Hardware, Inc.

They have the unusual, and the website is easy to navigate and find what you are looking for.

 I would shop here again

I still have not received my order and even though I received an e-mail that it was expected to ship on 12/10, I have been unable to obtain a tracking number. I have tried to contact the company and have not had any luck getting anyone to respond to me. I just sent them another e-mail and hopefully will hear something soon.

 I would not shop here again

Got what I expected when I placed the order.

 I would shop here again

All was fine-in the ordering process and the product arived just fine. Thanks.

 I would shop here again

My order was conducted on-line. I had no problem locating the product I needed, ordering, or receiving it.

 I would shop here again

They said it was shipped but that it might take 1 - 2 weeks via ground service, it's been almost a week now. If the item comes soon and is in good condition, I see no reason not to use them again, but quicker shipping would be better.

 I would shop here again

everything was good

 I would shop here again

The only problem I had with this merchant was the fact that I placed an order and no acknowledgement was received. However, they finally acknowledged receipt of the order about 1 1/2 weeks later and followed it up with a tracking order.

 I would shop here again

The product we ordered/received exceeded our expectations. the price was reasonable and would definately recommend this particular product and this website to other shoppers. the product also arrived much earlier than expected.

 I would shop here again

Excellent service. I would recommend Home Decor Hardware to anyone. They seemed to have everything. No other store had the hinge that I needed including local stores that I visited before going on line (which I am so happy I did do)!I placed Home Decor in My Favorite Places and will keep it there forever!

 I would shop here again

Very good service, merchandise good quality. Would shop with them again.

 I would shop here again

Super fast shipping and excellent price. Free shipping is a huge bonus too. Thanks!!

 I would shop here again

Product received was exactly what was ordered. I didn't have to order a whole new shampoo/soap dispenser, just the part that needed repair. It was delivered in a timely fashion.

 I would shop here again

The finish was switched out on the drawer pulls. The customer service rep. checked it out and we had new handles within 3 days. Did not slow work down for us at all. The first order came in about 5 days ahead of expected arrival. The company had a very near match to some odd hardware that I had not been able to match anywhere. I was so pleased to find the as close a match as I found with this company! and great service to go with that. Yes I am pleased.

 I would shop here again

I think I missed where on the order status page it had the tracking info... I saw at the top that it said "due to ship in 2-3 days." It still had that message even after the item had shipped, so I found that confusing. I called to check on the order and it was being delivered that day. Hooray!

 I would shop here again

Found what I wanted, orefered it and received it in a week, that's what I expected!

 I would shop here again

Very good experience.

 I would shop here again

Everyone was very polite and helpful on the phone-(I had some questions about the door knocker before I ordered it.) I live only about 600 miles from Home Decor, & cannot understand why delivery took 10 days.

 I would shop here again

EXCELLENT!!!!!!

 I would shop here again

Received one of the products broken and not in good conditions but called them and they sent me a new one in perfect conditions and 2 day shipping completeley free. They also told me to keep the other one. It´s the way a seller should react when something goes wrong. I recommend this seller 100%.

 I would shop here again

The items shipped to me were the wrong items. I'm currently in the process of working with customer service to correct their mistake. I still don't know how to return the wrong items sent, because there was no return label with my order and they have not given me instructions yet on how to return them. I'll be stuck with the return shipping costs, and a 25% restocking fee due to their mistake. I'm not happy at all that I shopped at this online retailer.

 I would not shop here again

Shopping experience was easy

 I would shop here again

It would have been nice to have had installion instructions. There were none, but it is up now and looks nice. Thank you

 I would shop here again

The web ordering page does not show if products are in stock,,,OR NOT!!! After checking the status of the order, i learned that the item would not ship for 1 to 2 weeks. It has been 15 days and still has not shipped.

 I would not shop here again

Better order tracking is needed.

 I would shop here again

It was the only place That would order the product from Hickory for me. The product specs were incorrect on their website. After I had not received the product in about two weeks, I sent them an email. The product had not yet been shipped. They said it was shipped the next day. I have not received it yet.

 I would shop here again

Site was easy to use. Received product quickly.

 I would shop here again

My order took over a month to receive with no notice of delay (promised 1-week delivery, promised notice of delivery status, neither done), only to receive what I thought was a partial order. I received only pulls, not backplates. I had ordered based upon the photograph (the description was undecipherable), but the photograph was inaccurate. So I had to place another order for the backplates which have not yet been received. The lovely woman I reached when calling customer service explained that there was a problem with the manufacturer, but assured me my second order should be more timely. Not yet received. I thought my drawers would have installed pulls 4-6 weeks ago; instead, I continue to wait. I realize that the style I ordered is no longer current, but all I ask is for communication from the vendor about delays and estimated delivery dates--oh, and advertising that is correct, not misleading. Will not use again.

 I would not shop here again

Very well handled and arrived very quickly.

 I would shop here again

Took them 17 days to ship out my order.  Not receive my order, but just for them to process and ship it out.  That's simply ridiculous.  There are much better options out there by companies who don't sit on your money for 2 1/2 weeks before shipping you the product.

If there was some delay because of products being out of stock or unavailable... it wasn't indicated on their site when I ordered and I received no communication stating that this was the case, as a company who values their customers would do.

 I would not shop here again

I have received the merchandise yet, but it's only been 11 days..

 I would shop here again

Great price and fast delivery. Enjoyed the transaction with this merchant.

 I would shop here again

My experience was excellent.

 I would shop here again

Good assortment. It is a Christmas present, so I don't know the quality & results of how it works.

 I would shop here again

Somewhat scary as the dimensions I needed to purchase the item I ordered were incomplete on the website. Luckily, the item I received had the required dimensions.

 I would shop here again

The actual shopping was easy but there is no tracking number on my order status so it is impossible to self track the order from my computer. And 10-14 business days for delivery is completely unacceptable. While I like the selection at this merchant is is very questionable as to whether I would shop here again due to the long turnaround time.

 I would shop here again

No real problem. Express shipping charges seemed a little high.

 I would shop here again

Horrible service- paid extra for expedited shipping and after several weeks, had to make repeated phone calls to find out where product was. Was promised followup but finally just got an email saying that the item was no longer in production. Refund took too long as well. Buyer beware! This company should not be allowed to do business.

 I would not shop here again

Communication is very poor. I emailed customer service three time with no response. Called customer service and the operator was helpfull and did follow thru. Item was then back ordered until December. Items were oredered in early October.

 I would not shop here again

shopped online, found product easily and ordered w/o any problems.

 I would shop here again