HomeClick.com

This was a second order from HomeClick.com. I originally wanted to buy two of these but apparently didn't update the form after I put down 2 instead of 1. Once the first one had arrived, I ordered the second.

 I would shop here again

As a first time user I found your web sight extremely helpfull for what I was looking for and will shop with HomeClick again.

 I would shop here again

1. ordering was great. 2. one of the items was incorrect. 3. When I called I had to wait too long for live customer contact (23 minutes). 4. Once I had contact, the rep was courteous, efficient and very nice. 5. I was told the deficiency would be reported and someone would get back to me. 6. No one has. 7. I received a confirmation of shipment on another part of my order...it was being sent to the wrong address (somewhere in Hawaii), 8. I e-mailed back that the address was incorrect. 9. No response. 10. I have not yet received the rest of my order or a correction of the items missing from the first shipment. Recommendations: Faster human contact on your end. On shipping confirmations, list items being sent. When an error occurs, make contact. If an item is incorrectly sent, make contact. I feel as if I've been ignored and have no idea what is going on with both the correction to my original order and where the rest of the order currently is (I hope not in Hawaii). I just hope that this does not become a credit card problem if I am charged for items I do not have. If partial shipments are being made, state so, let the customer know what is being shipped and approximate time of the remainder of shipment being sent. This way, one would have a better idea of what to expect. Thank you.

 I would shop here again

A great company to do Bussiness with Everything was packed to eliminate any damage. Their pricing was very good.

 I would shop here again

Purchase was easy. Product was correct and arrived on time. Have no complaints.

 I would shop here again

Quality products, well viewed and described.

 I would shop here again

It was a easy,simple and fun experience.

 I would shop here again

Poor return policy, no satisfaction guarantee. I selected HomeClick as one of the authorized online dealers for Mosquito Magnets. Unfortunately, their prices are high and they have no pricing policy to match other vendors. Frontgate, another authorized dealer, reduced prices 3 days later by almost $80 cheaper than HomeClick's sale price. Frontgate has a generous return policy and satisfaction guarantee. There is no reason to recommend HomeClick to any of your customers. Thanks

 I would not shop here again

I entered the wrong zip code on the shipping address. Spotted within minutes, but had no way to correct. They weren't home when I called. I filled in a customer service form, but never heard from them. The product still hasn't arrived. I will never buy from them again.

 I would not shop here again

Web site specified a shipping time of 2 to 3 days. 10 days after placing the order, I got an email saying that my order was PLACED, was not cancellable, and would take 4 to 5 weeks to ship. My credit card was charged immediately after I did the original web order. It is now 36 hours after I replied to the delay notice email, and I have not received a response yet. Vendor SHOULD have: 1) stated realistic shipping time on the web page 2) contacted me about the delay to obtain my approval if the delay was longer than originally stated. 3) not charged my credit card until item was actually ready to ship

 I would not shop here again

The web pages are very slow to navigate compared with other vendors on the web. The tea press arrived a couple of days after the follow-up survey reached my mail box, so it was slower to be delivered than either you or I predicted. It was well packed and arrived in perfect condition which is, after all, the main issue.

 I would shop here again

Merchant buys from distributors. Merchant has not idea if the items are in stock or are backordered. Merchant cannot call customers about backorders because they have not tracking system. They depend on the customer to call looking for the item. Then they check with distributor. My faucet was delayed two times on backorder. Both times, I had to call HomeClick. I finally cancelled the order. I would not recommend doing business with them as they are very disorganized.

 I would not shop here again

I ordered a Porcher Absolut toilet I had seen at Home Expo for $599 and another local plumbing store for $613.00 over Memorial Day weekend for $467.00. My email regarding shipping was answered promptly and the item was delivered by a professional local carrier to the inside my home on July 5th. While the wait may take a little longer then estimated, all stores require a deposit and lengthy wait-service and savings make Homeclick a great deal. I have already placed a second order for two light fixtures and a bathroom vent. Debbie, Potomac, MD

 I would shop here again

Items are delayed, but ultimately get to you. Make sure you leave time for any order.

 I would shop here again

Every time I order, the next day I receive notice that there was a sale or promotion that I misses. They need to make the offer more available.

 I would shop here again

Very good experience. Tracking information helpful and reassured me that the order was on time.

 I would shop here again

Excellent service and price. Merchandise arrived on time and in expected condition.

 I would shop here again

If you're going to order from Homeclick, you should be aware of two very important facts: 1) your credit card will be charged immediately for anything you purchase whether or not it is in stock (they are actually very forthcoming about this on their   Read full review...

 I would shop here again

Great Price, Very good service. Will use them again!

 I would shop here again

It was spur of the moment because of an excellent sale. I haven't received the merchandise yet. Hopefully it will come as advertised (6-8 weeks).

 I would shop here again

We ordered some high quality shower fixtures and valves from Homeclick.com for our house renovation on June 13 and 14. We checked the "availability" of the items online before we placed the orders. All items had "a lead time of 2-3 days" the web site   Read full review...

 I would not shop here again

Poor service bad promises missed delivery dates lied to me several times wrong product recommended by customer service wait times as much as fourty minutes on phone ordering and follow up calls....

 I would not shop here again

I have tried to contact HomeClick.com via email on 2 occasions with no reply which is guaranteed in 24 hours. I have phoned their 800 number and waited 10-15 minutes for a customer service rep. who was unable to answer any questions and was not knowledgable. At this point, I feel I may have made a serious mistake in dealing with this company and am contemplating contacting my credit card company and telling them not to honor any charges from this company. This does not feel like a reputable on line company.

 I would not shop here again

Excellent. I am a repeat customer and have recommended Homeclick to many friends.

 I would shop here again

Call about lead time for delivery. The web site said 1-2 weeks delivery and it is now six weeks and I still don't have my order. Customer service said my items have finally arrived from the manufacturer and are somewhere in the huge warehouse but they can not locate them. They might be to me in a week or so. Just what I want to hear!!

 I would not shop here again

It was easy to find our product and place the order. We wanted to know if the product was available and how long it would take to ship, but to get that information we had to submit a separate inquiry and get an email back the next day. The information was generic (1 to 2 weeks from the manufacturer) and the email asked us if we wanted to place the order -- but we already had placed it. Seemed rather disjointed, as if the information wasn't getting to everyone who needed it. Since I haven't received the product yet, I really shouldn't be forced to answer the question on this survey "Did you receive the products you expected in good condition" yes or no.

 I would shop here again

The product I ordered required a long lead time of 3-4 weeks -- so I have to wait. Them's the breaks!

 I would shop here again

Order was for 72 glasses. Two were broken and one was missing. Custumer service people were friendly but did not keep me informed. Surprised when FedEx came and picked up the broken glasses. Replacement glasses were shipped for the two broken. Called again to ask about the missing glass. It arrived later. Homeclick could have sent email to inform me of status of Fedex pickup, and timing of replacement glasses.

 I would shop here again

There was no explaination about a 2 1/2 month delay on the one sink. Very difficult to work around installing countertops & hire plumbers.

 I would not shop here again

Check EBay first.. HomeClick offers some items on Buy-Now cheaper than their web site. I split my order, and purchased a sink from ebay and saved 20-30$$$.

 I would shop here again

The merchandise was faulty and we discovered it was far to large for our needs. Home click was contacted and a return shipping labled was mailed to us for return. We would definitely revisit HOME CLICK.COM

 I would shop here again

Other than my having to call to track my package, my shopping experience was perfect. Most other companies would have emailed me the expected date of delivery.

 I would shop here again

I sent the glasses to my daughter for toasting glasses for her wedding. She had received sterling silver ones from her mother-in-law to be that were engraved so we have been calling for 3 days to get a return number. The wait has been over a half hour each time with still no answer. A telephone number was left for a call back and still no call back.

 I would shop here again

it was good except for a couple seriously delayed items (not their fault). the notification of what was shipping and when could have been much improved. the prices were good, the best I found for the items, and I liked the no tax as it was out of state and free shipping offer.

 I would shop here again

My order came in on time and in good shape; as expected.

 I would shop here again

A huge selection of items in the categories carried. Won my trust with excellent order followup. Loved the free shipping offer. Will shop here again.

 I would shop here again

overall very pleased ... will go to them first when shopping for other products.

 I would shop here again

Homeclick was easy to shop with, prices were competitive and product shipped quicker than expected.

 I would shop here again

Extremely slow delivery, dishonest about delivery time, refuse to allow you to cancel the order when they cannot deliver when promised. Customer service has very limited hours and they can't do much for you anyway.

 I would not shop here again

If they have your product, it's a great price and service isn't an issue. But they don't answer emails and you can't get through on their phone lines.

 I would not shop here again